1/5 Joy T. 1 year ago on Google
Would
not
recommend
this
place
to
stay
in
Lisboa.
We
planned
to
stay
here
from
22
up
until
24
April
2022.
As
we
were
informed
that
there
would
most
likely
be
a
strike
by
Ryanairâs
cabin
crew
on
22
April,
we
contacted
Altido
on
16
April
and
again
on
17
April
(the
latest
date
on
which
we
could
have
cancelled
our
trip
and
receive
a
full
refund).
We
explained
our
situation
to
Altido
and
requested
whether
there
would
be
a
possibility
to
still
cancel
our
trip
later
that
week
(when
we
would
have
certainty
about
the
strike)
or
postpone
our
trip
to
a
later
moment
that
week
(without
losing
the
possibility
to
receive
a
full
refund).
Someone
from
Altido
confirmed
by
email
that
this
was
indeed
possible
with
no
further
conditions
or
restrictions;
the
only
possible
additional
cost
would
relate
to
the
fact
that
we
would
travel
in
a
more
expensive
period
of
the
year
e.g.
in
the
summer
the
prices
would
be
higher.
On
20
April
it
was
confirmed
by
Ryanair
that
there
would
indeed
be
a
strike
and
that
we
would
not
be
able
to
travel
to
Lisboa.
We
have
immediately
informed
Altido
that
we
wanted
to
postpone
our
trip,
as
discussed.
They
informed
us
that
this
was
not
possible
(although
we
were
previously
informed
otherwise,
and
this
was
just
3
days
earlier).
We
have
contacted
Airbnb
who
confirmed
that
the
Airbnb
policy
does
allow
such
alterations
and
that
they
would
do
anything
in
their
power
to
help
us.
Airbnb
negotiated
with
them
for
several
days,
but
Altido
was
not
willing
to
look
for
any
solution
and
did
not
even
want
us
to
postpone
and
re-book.
We
called
Altido
multiple
times
to
re-explain
our
situation,
but
they
were
aggressive
and
not
helpful
at
all
in
their
communications.
Due
to
their
actions
we
only
received
a
partial
refund
(i.e.
No
refund
for
the
first
night
and
only
50%
for
the
second/third
night).
If
we
were
correctly
informed
by
Altido
on
17
April,
we
would
have
been
able
to
take
our
precautions
and
we
would
have
immediately
cancelled
in
order
to
receive
a
full
refund.
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