Clinical services not at all recommended. The day after the root canal, in a tooth with no previous infection identified, I had an abrupt infection with great swelling on the face and eyelid. I went back to the clinic, they prescribed antibiotics and anti-inflammatories and demanded payment for a new consultation. I complained to the clinical management, they took time to respond and ended up making an appointment with the doctor, Dr Joana Lourenço, who simply confirmed that the clinical procedure had been perfect! ....None of this would be expected from a medical clinic, therefore, nothing recommended! Alzira Silva

Friendliness is a "plus" in the house. However, the performance of professionals is very irregular. I started the removable prosthesis placement treatment well, but the end did not live up to expectations. Prosthesis that causes discomfort in the mouth and difficulty speaking, thick, teeth that are not suitable for eating, it seems that I have protection in my mouth like the ones that boxers put on before fighting. I complain but they can't improve it. I think the best thing is to make a new prosthesis but with a different technician than the first one. See what's next. But relations are of the greatest courtesy.

Esta clinica está a funcionar muito mal, por duas vezes houve problemas com a minha consulta e isso está a atrasar o meu tratamento das cáries. No dia 1 de Junho tinha consulta marcada às 11h30, até estava escrito a caneta no papel das marcações pela mão da senhora da recepção. Cheguei lá e a senhora disse que estava marcado para as 17h30 e nem desculpa pediu, nem tinham médico para substituir. Uma semana depois fui lá novamente e cheguei cedo tal como chego sempre, e qual o meu espanto quando me disse que houve um problema sério para tratar e que só me podiam atender passado 1 hora, e que podia ia dar uma volta para passar o tempo, sem sequer me perguntarem se tinha coisas já marcadas.. Já por duas vezes que isto me está a acontecer e tenho cáries graves para tratar.E ainda para mais não é assim tão fácil marcar consulta para a médica. Vou escrever no livro de reclamações e no portal da queixa.

I share the excellent experience of professionalism and the ability to find the best solution for problems. my needs. The references given made me travel to Lisbon from Porto. Bet more than you win. Congratulations on the quality, friendliness and service. A thank you to all.

Clínica com profissionais de excelência! Há mais de 25 anos que eu e a minha família somos pacientes desta clinica. Confio totalmente nos profissionais, nomeadamente no Dr. Cautela, pai e Dr. José Cautela, filho, sempre fui atendida com o máximo de profissionalismo e simpatia! Disponibilidade total em casos de urgência! Os resultados das dezenas de tratamentos feitos, desde implantes, coroas, higiene oral, sempre bem sucedidos! Clinica de excelência.

Customer for over 30 years!!! Excellent Team of Professionals 👌

Remarkably well equipped clinic, with truly excellent and caring staff. Dr. Jose Cautela filho did a most magnificent job with veneers for my son's front teeth severely damaged by medication. It looks totally natural.

I really liked Dr Filipa Moreira.

Good afternoon. Just to alert you to the appointment scheduling situation. Sometimes they fail to comply with the appointment. This makes user management difficult, especially considering the difficulty of rescheduling... I am grateful for the attention given by the Clinical Director who did not hesitate to come up with alternatives.

desloquei-me ontem de urgência à clinica por dor num dente, a Dra fez RX e identificou uma cárie e a necessidade de fazer desvitalização, prescreveu analgésicos. Disse que não poderia ser ela a fazer isso teria que marcar, fui marcar seria para abril. Ficaria a tomar analgésicos até abril? é isto a resolução de uma urgência? não me serviu para nada a não ser gastar dinheiro a mim e à ADSE

(Translated by Google) I've already waited endless hours for appointments here, but the only time I arrived 20 minutes late, my appointment was canceled without any kind of attempt to contact me, telling me that the Dr who was going to see me had already left the premises. Furious with the situation, I asked for this clinic's complaints book and the staff did everything possible to prevent me from writing a complaint, making me wait when I just wanted to leave, changing their version of the facts a few times saying that after all doctor was still there. The next day, I was contacted by Dr Cautela to apologize for what happened, which I accepted. I later received the clinic's official response to my complaint, in which the clinic threw the blame on me, implying that I "pouted" even though they had done everything correctly. Long waiting times are absolutely normal, but treating long-term customers in this way, and still making fun of a disgustingly made complaint, is not. I do not recommend this clinic to someone who, like me, is looking for a reputable dentist and who puts the client above all else. (Original) Já esperei horas infindáveis por consultas aqui, mas na única vez que cheguei 20 minutos atrasado, a minha consulta foi cancelada sem qualquer tipo de tentativa de me contactar, dizendo-me que a Dra que me ia atender já tinha saído das instalações. Furioso com a situação, pedi o livro de reclamações desta clínica e o staff tudo fez para me impedir de escrever uma reclamação, fazendo-me esperar quando eu já só queria ir embora, alterando a sua versão dos factos umas quantas vezes dizendo que afinal a médica ainda lá estava. No dia seguinte, fui contactado pelo Dr Cautela a pedir desculpa pelo sucedido, que eu aceitei. Recebi posteriormente a resposta oficial da clínica à reclamação que efetuei, na qual a clínica atirou as culpas para cima de mim, insinuando que "amuei" apesar de eles terem feito tudo corretamente. Tempos de espera elevados são absolutamente normais, mas tratar clientes de longa data desta forma, e ainda vir gozar com a reclamação feita de forma repudiante, não. Não aconselho esta clinica a alguém que, como eu, procure um dentista de confiança e que ponha o cliente acima de tudo.

I tried yesterday afternoon to make an appointment, the reception staff were arrogant and only created obstacles. I believe they have a lot of customers but you never know what tomorrow will bring... Response to your comment: they don't have my record because I'm not a customer, I called for the first time... I needed to devitalize a molar and they only had an appointment for the end of April, all the questions I asked were answered with arrogance in a super tone affected and never in the sense of helping. I also resolved it easily, I made an appointment at another clinic.

The clinic has good physical and logistical conditions and excellent service. I went for a dental cleaning with Hygienist Filipa Moreira and I loved it, in addition to being an excellent professional and the result being visibly good, she is super sweet, friendly and explains the entire procedure. I recommend!

(Translated by Google) An incredible experience. Excellent professionalism and friendliness. (Original) Uma experiência incrível. Excelente profissionalismo e simpatia.

Excelente equipa técnica, e atendimento Vip! Recomendo. Obrigada, Sr Dr Cautela pela simpatia e atenção.

Clinica de excelência. Já lá fiz vários tratamentos e sempre fui tratada por ótimos profissionais e os resultados sempre foram os melhores.

Como cliente fiel da clínica ao longo de muitos anos, não posso deixar de elogiar a excelência dos serviços prestados. A clínica é moderna e elegante, o que cria um ambiente agradável e confortável para os pacientes. Um dos pontos fortes prende-se com a equipa médica altamente qualificada e especializada, que oferece um atendimento personalizado e atencioso a cada paciente. Desde a utilização de aparelhos dentários até procedimentos mais complexos, sinto-me sempre seguro e confiante nas mãos destes profissionais. Outro aspecto que me agrada particularmente é a preocupação constante com a higiene e segurança dos pacientes. A clínica segue rigorosos protocolos de limpeza e desinfecção, o que me transmite tranquilidade e confiança durante as consultas. Recomendo vivamente a Clínica José Cautela a todos aqueles que procuram um serviço de excelência na área da saúde oral. A minha experiência enquanto paciente tem sido sempre positiva e estou certo de que continuará.

Adorava ser atendida pelo Dr.Cautela (pai) mas esta clinica já não é o que era! Não percebo para que é que têm 3 contactos se nenhum deles está operacional. Estou a tentar ligar para a clínica há horas e é completamente impossível. O vosso serviço e atendimento de recepção tem-se vindo a degradar de forma notória.

Procurei a clínica para extração dos meus 3 sisos. Todos os especialistas aos quais recorri antes recusavam-se de imediato a fazer a cirurgia. Conhecer o Dr Rui, foi uma verdadeira salvação! Confiei cegamente no seu profissionalismo e não poderia estar mais satisfeita com o resultado final. Hoje em dia recorro sempre que preciso a esta clinica que me recebe sempre com excelência e empatia.

(Translated by Google) Very welcoming clinic with fantastic decor! All the staff are very friendly and very professional. I always come from there with a prettier smile 😃 (Original) Clínica muito acolhedora e com uma decoração fantástica! Todos os funcionários são muito simpáticos e muito profissionais. Venho sempre de lá com um sorriso mais bonito 😃

(Translated by Google) It has been my clinic for many years. Friendly and extraordinarily competent professionals, affordable prices, hygiene at the highest level even in times of covid and a relaxing and welcoming environment. Undoubtedly the best clinic in the country! (Original) Há muitos anos que é a minha clínica. Profissionais simpáticos e extraordinariamente competentes, preços acessíveis, higiene ao mais alto nível mesmo em tempo de covid e um ambiente relaxante e acolhedor. Sem dúvida a melhor clínica do país!

(Translated by Google) I have been a patient of this clinic for over 25 years, during which I have watched its evolution in all its aspects, reason why it is my clinic of choice and which I highly recommend. (Original) Sou paciente desta clínica há mais de 25 anos ao longo dos quais fui assistindo à sua evolução em todas as suas valências, razão pela qual é a minha clínica de eleição e que recomendo vivamente.

1....This was the worst dentist experience ever. I went to Cautela after a recommendation, I went first for a problem with a broken tooth back in August! Then the doctor I saw asked me to check with the gum specialist in house of course before doing anything, really trustful I went and doctor vanessa recommended me to do a treatment to improve my gum health. Anyway she gave me an estimate no reimbursed by insurance regarding this treatment I thought it was really expensive but you know if you need it you need it..... what a nightmare not only I had the worst experience ever... the treatment was in fact a cleaning for 160 euros but for only the bottom of the mouth, need to come back for the upper mouth 160 euros total for a cleaning = 320 euros !!!!! that is a rip off I live in several countries and first time ever a cleaning was so expensive.... of course first i thought that the price for treatment no cleaning so 160 euros was for the all mouth ... then once i was on the chair, got 6 shot of anesthesia super painful I can still feel it then the cleaning was the worst I still got pain in my jaw... At the end it was only a cleaning for 320 euros just great. Of course I will never come back for the second part lol !!! I usally don't put reviews but when there is a SCAM I feel obligated to inform people....the worst part is that she told me that this price is the same for everyone ....:) yes for sure I am really sure that a lot of client pay this amount for this service.... 2....Para responder à mensagem Gostaria de salientar que a consulta era para um tratamento das gengivas, que o preço dado era na verdade apenas para o fundo da boca. Na fatura me deram serviços como gengivoplastia e gengivectomia, mas posso garantir que não foi isso que recebi!! Então seria melhor discutir isso diretamente com o dentista .. porque tenho consultas com outro dentista que me confirmou que nenhum tratamento desse tipo foi praticado .....

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I had a terrible experience with Dr Joana who got me very confused during the whole appointment. First she said she wouldn't do any treatment to my tooth and would only do X-ray and diagnosis and that I would need to come back to start the treatment. Then after doing X-ray and checking my tooth, she said there's nothing, no cavity nothing wrong with the tooth. She did 5 X Ray, checked my tooth several times and finally said there's a big cavity and a fracture. How is it possible to go from nothing to that in a second, I don't know. Then she started doing the treatment without explaining anything. Finally I asked what she was doing, she said she was treating the cavity. At the end she said the cavity is treated but it might be that in 5 days I would need to come back to do root canal. Isn't it something that could be seen from before?! Then does that mean treating the cavity was for nothing? I don't know, very confusing. I don't recommend that doctor at all, I am not sure I will go back to that clinic.

I wanted to thank Dr. EDUARDO CRUZ all the total implant work done for my husband, who is 86 years old and has been a smoker since he was 14, who apparently had nothing to do, such as the state he was in, but DR. EDUARDO CRUZ, with great courage and kindness, agreed to treat him and the result was FANTASTIC! THANK YOU DR. EDUARDO CRUZ, IS A BRILLIANT PROFESSIONAL The only problem is that I have to watch my husband more, as he is all vain…

Extremely professional service. I also highlight Dr. José Cautela's communication style and friendliness. I extend my greetings to your assistant. I highly recommend it!

I was treated extremely well, very well informed. In addition to the fact that Dr Filipa performed excellently and provided all the necessary information, I was very professional and extremely careful. And he also excelled in his friendliness.

Excellent experience with Dr. José Cautela, I highly recommend him for his professionalism and friendliness. Very happy!

Impeccable Competence and friendliness

Excellent service!

Excelent reception !!!

Terrible. I had an appointment at 10:00 and another at 15:00, after the first appointment they said I could wait and that I could be seen even before the time set for the second appointment. I waited 2 HOURS without any update as to whether I was actually going to be answered or not.

Loyal customer today and always. I wouldn't trade this clinic for any other, excellent service and out-of-this-world friendliness.