1/5 Gabriel D. 6 months ago on Google • 2 reviews
Disappointing
Experience
in
unusual
weather
conditions
My
recent
experience
at
this
location
left
much
to
be
desired,
especially
considering
the
weather
in
Lisbon.
Due
to
heavy
rain,
I
arrived
right
on
time
for
my
class,
rather
than
the
usual
15
minutes
early.
However,
the
response
I
received
from
the
person
in
charge,
J.,
possibly
following
their
not
humanized
rules,
simply
stated
that
there
was
nothing
they
could
do
to
accommodate
my
situation.
Despite
my
punctual
arrival,
I
was
treated
as
if
I
had
missed
the
class.
And
the
thing
is:
the
app
where
we
schedule
classes
charges
us
if
they
don’t
mark
our
presence,
even
if
you
are
exactly
on
the
time
at
the
place.
I
was
not
expecting
to
do
the
class,
but
IMO
the
correct
situation
would
be
they
recognize
that
I
was
in
the
studio
at
the
class
time,
even
though
it
was
not
15
min
earlier.
But
the
staff
was
strict,
and
zero
flexible.
They
were
not
willing
even
to
send
an
email
to
class
pass
to
explain
the
situation.
To
add
to
my
frustration,
they
promptly
closed
the
door
without
inquiring
if
I
wished
to
wait
for
the
rain
to
subside.
I
was
left
soaking
wet.
This
lack
of
empathy
and
flexibility
in
the
face
of
adverse
weather
conditions
left
me
deeply
disappointed.
I
have
no
plans
to
return
to
this
location,
and
I
cannot
recommend
it
to
others.
The
experience
in
such
conditions
fell
far
short
of
basic
standards
of
customer
service
and
understanding,
creating
an
unwelcoming
atmosphere.
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