1/5 Jenn C. 2 months ago on Google • 25 reviews New
Was
looking
forward
to
our
stay
here.
Upon
date
changes
to
my
trip
I
tried
to
cancel
the
hotel
booking.
It
was
non
refundable
so
I
requested
for
a
change
of
dates
and
was
willing
to
pay
for
the
difference
in
date
change.
The
hotel
denied
the
refund,
AND
denied
any
date
change
because
the
new
dates
didn't
have
a
non
refundable
room
despite
still
have
refundable
rooms.
I
asked
if
I
could
pay
the
difference
and
was
fine
if
they
made
the
room
non
refundable
thereafter
date
change.
Hotel
was
not
flexible
nor
wanted
our
business.
We
were
left
with
option
1.
Forfeiting
our
booking
with
full
lost
of
cost
and
2.
Finding
dates
(despite
not
living
there
and
trying
to
book
6
months
in
advance
mind
you)
that
had
"non
refundable"
rooms
when
they
had
"refundable"
rooms
available
(despite
paying
difference
AND
accepting
of
the
hotel
if
they
gave
us
a
"refundable"
room
and
turned
it
"non
refundable".
They
wouldn't
accomodate
at
all.
Horrible
customer
service
!
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