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PNT HSTL

Hotel Hostel

😠 These are scammers! Never book a room with them! I booked a room before the WEB summit, the hostel canceled the reservation right before the event and did not return the money! Now I read that they did the same with dozens of people! I lost 416 euros... filed a police report. People often mention money, room, total, book, hostel,


Address

R. das Urcas 9 Bloco B - 2A, 1990-307 Lisboa, Portugal

Rating on Google Maps

2.50 (55 reviews)

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Featured Reviews


Frequently mentioned in reviews: money (9) room (8) total (8) book (7) hostel (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Christina F. 1 year ago on Google • 33 reviews
    Thanks for canceling my reservation with 48h advance notice and leaving me in a horrible situation! It’s been nearly one month and I still have not received my money back. Don’t ever book with this property, what a way to treat people!
    16 people found this review helpful 👍

  • 1/5 Олеся �. 1 year ago on Google • 6 reviews
    These are scammers! Never book a room with them! I booked a room before the WEB summit, the hostel canceled the reservation right before the event and did not return the money! Now I read that they did the same with dozens of people! I lost 416 euros... filed a police report.
    19 people found this review helpful 👍

  • 1/5 Peter B. 5 years ago on Google
    This is not a hostel. It's someone's appartment, and I doubt the legality of it. I was annoyed after wasting an hour getting to it, then looking for something that didn't exist. Don't waste your time with this place. It should not be allowed on this website as I doubt it's legitimacy. The phone number doesn't even work, so it has to be a scam.
    14 people found this review helpful 👍

  • 1/5 Kazumi Y. 1 year ago on Google • 13 reviews
    They canceled my reservation with 48 hour notice. It may have been in the fine prints but it’s not what you typically expect when you book an accommodation.
    9 people found this review helpful 👍

  • 1/5 Vreoxai Q. 3 years ago on Google
    Don't book here! I repeat DON'T BOOK HERE! It's a scam hostel!
    7 people found this review helpful 👍

  • 1/5 Suleman A. 1 year ago on Google
    Sorry to say it was a very bad experience.I never suggest to someone to go their
    6 people found this review helpful 👍

  • 1/5 Daniela S. 1 year ago on Google
    (Translated by Google) It was a total disaster! This isn't even a hotel! They are people who simply take us to apartments. It was a total movie! We arrived at an apartment at an address given to us by whatsapp, we arrived there and there were 2 girls waiting for us, they gave us the keys and explained everything then sat on the sofa in the living room for 30 minutes waiting for calls to go to another apartment! Where has this been seen? We found it strange because we had 3 bedrooms, kitchen, 2 bathrooms and living room, for 80euros 1 night. It was a summer night, with 30 degrees at night, the rooms were like a greenhouse! No air conditioning, no wifi, and not to mention no breakfast... It was a total joke! They didn't tell us that another couple was on vacation and we found them at midnight entering the apartment.... imagine our faces! However they had 1 dog and my boyfriend is allergic (asthmatic) to animals. Zero privacy! The woman started singing at 4 am in the living room for 1 hour !!!!!! Anyway.... It was a total joke! Be careful and don't fall for this!!! (Original) Foi um desastre total ! Isto nem hotel é! Sao pessoas que simplesmente nos levam pra apartamentos. Foi um cinema total! Chegamos a um apartamento numa morada que nos foi sada por whatsapp, chegamos la e estavam 2 raparigas à nossa espera, deram nos as chaves e explicaram tudo depois sentaram se no sofa da sala durante 30 min à espera de chamadas para irem pra outro apartamento! Onde ja se viu isto ? Achamos estranho porque tinhamos 3 quartos, cozinha, 2 wc e sala, por 80euros 1 noite. Foi uma noite de verao, com 30 graus à noite, os quartos estavam uma estufa! Sem ar condicionado, sem wifi, e sem falar que nao ha pequeno almoco... Foi uma brincadeira total! Nao nos disseram que estava outro casal a passar la ferias e demos com eles à meia noite a entrar no apartamento.... imaginem a nossa cara! Por mais eles tinham 1 cao e o meu namorado é alergico (asmatico) a animais. Privacidade zero! A mulher comecou a cantar as 4 da manha na sala durante 1h !!!!!! Enfim.... Foi uma palhaçada total ! Tenham cuidado e nao caiam nisto !!!
    6 people found this review helpful 👍

  • 1/5 Andrea P. 4 months ago on Google • 6 reviews
    Milton Barcellos Magalhaes (owner of the hostel) is a scammer! I rented a room, he never allowed me to check in and never proceeded to refund my money. Dispute the payments and report him to the police!
    4 people found this review helpful 👍

  • 1/5 anastasia l. 1 year ago on Google
    Scam, non existent, booked the room and the owner didn’t get back to us
    4 people found this review helpful 👍

  • 1/5 Max T. 1 year ago on Google
    (Translated by Google) I do not recommend. I made a reservation a month before, having paid the reservation plus a deposit. On the day the room was supposed to have been made available, the company contacted me saying that I could not enter on the scheduled date and that I had to wait a week. The company gave me the opportunity to cancel and get a refund, which I decided, after some consideration, to accept. A month later and I have neither the reserve money nor the deposit money. The company is also not registered in the complaints book, and neither its name nor its NIF appears there. Until this is resolved I simply cannot recommend this company. (Original) Não recomendo. Fiz uma reserva um mês antes, tendo pago a reserva mais uma caução. No dia em que supostamente o quarto teria sido disponibilizado a empresa contactou-me dizendo que não podia entrar na data prevista e que tinha de esperar uma semana. A empresa deu-me a oportunidade de cancelar e de ser reembolsado, algo que decidi, depois de ponderar, aceitar. Um mês depois e não tenho nem o dinheiro da reserva nem o dinheiro da caução. A empresa também não está registada no livro de reclamações, sendo que nem o nome nem o NIF dela aparece lá. Até estar resolvido simplesmente não posso recomendar esta empresa.
    3 people found this review helpful 👍

  • 5/5 Isabella S. 1 year ago on Google
    (Translated by Google) Apartment very clean, with towels and bedding available, kitchen utensils, and whatever you need. Very kind receptionist, explained everything well. Very close to Vasco da gama shopping center and Oriente station (trains, buses and metro) and Moscavide station. It is two blocks from the Tagus River, so it is easy to access the bars and restaurants on the edge, a great place to stay with family and children. Calm and clean environment, great that you can't smoke inside the place, so there's no bad smell. Excellent reception, very helpful host. My experience was great, I recommend it. (Original) Apartamento bem limpo, com toalhas e roupas de cama disponíveis, utensílios de cozinha, e o que for necessário. Recepcionista bem solicita, explicou tudo certinho. Bem próximo do Centro comercial Vasco da gama e da estação de oriente (comboios, autocarros e metro) e estação de Moscavide. Fica a duas quadras do rio Tejo, sendo assim é de fácil acesso para os bares e restaurantes da Orla, um ótimo lugar pra se hospedar com a família e crianças. Ambiente calmo e limpo, ótimo que não pode fumar dentro do local, assim não fica mal cheiro. Recepção excelente, anfitrião muito solícito. Minha experiência foi ótima, recomendo.
    1 person found this review helpful 👍

  • 1/5 cristina d. 1 year ago on Google
    Spam! dont't come here!
    1 person found this review helpful 👍

  • 5/5 Edoh M. 1 year ago on Google
    The Internet here is too slow
    1 person found this review helpful 👍

  • 1/5 Andrea 4 months ago on Google
    Milton Barcellos Magalhaes (owner of the hostel) is a scammer! Dispute the payments and report him to the police!
    1 person found this review helpful 👍

  • 5/5 Thiago S. 2 years ago on Google
    Apt is so good, great place

  • 1/5 Anežka S. 1 year ago on Google • 1 review
    On the address, there is no hotel. When I called the owner, they told me they notified me via email that they are full for the night and that I will get my money back. I have no such an email and of course, no money. Now, they stopped answering my calls. EDIT: I contacted them on the email below and got no answer and still no money (it's been a month now). Clearly, this is a fraud that I will proceed to deal with. Second edit: After 2 months of discussions via several channels, I've got my money back.
    14 people found this review helpful 👍

  • 1/5 Andrea 4 months ago on Google • 2 reviews
    Scammer, do not book here. Report to the police and stop paying
    2 people found this review helpful 👍

  • 5/5 FassDriver P. 1 year ago on Google • 1 review
    Best place for stay! Great breakfast. I stood for 4 days. The front desk are amazing people. Thank you. I will be back soon!
    1 person found this review helpful 👍

  • 1/5 Andrea P. 5 months ago on Google • 2 reviews
    Milton Barcellos Magalhaes (owner of the hostel) is a scammer! Do not book with him! Dispute the payments and report him to the police!
    1 person found this review helpful 👍


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