Ferraria XVI FLH Hotels image

Ferraria XVI FLH Hotels

Hotel

😠 Checked in to last room available at around 9pm…. Room smelled so strongly of sewage I called the front desk - he came up, agreed and went straight to flush the toilet and see if the window was open. He said he hoped it would be better soon. It was not. My daughter and I left because it was unbea... People often mention hotel, room, breakfast, location, rooms, clean, good, service, comfortable, stay,


Address

R. dos Sapateiros 84, 1100-619 Lisboa, Portugal

Website

www.flh-hotels.com

Contact

+351 21 347 1087

Rating on Google Maps

4.50 (139 reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (30) room (23) breakfast (17) location (12) rooms (11) clean (11) good (10) service (10) comfortable (10) stay (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Christophertravelz 5 months ago on Google • 213 reviews
    Beautiful rooms with good space, nice shower and comfy bed. Only complaints sheets were kind of rough, common areas were super hot… butter and cheese were melting at breakfast. 😹 also breakfast was very basic and didn’t meet the price point of the hotel.
    3 people found this review helpful 👍

  • 1/5 kara k. 7 months ago on Google
    Checked in to last room available at around 9pm…. Room smelled so strongly of sewage I called the front desk - he came up, agreed and went straight to flush the toilet and see if the window was open. He said he hoped it would be better soon. It was not. My daughter and I left because it was unbearable and they not only refused to credit us for the two night stay but insisted it never smelled in the first place. The man who had been in my room trying to fix it actually said to me it never smelled and there is nothing wrong with the room. Steaming hot in there as well which only intensified the stench. Worst hotel experience of the last ten years.
    4 people found this review helpful 👍

  • 1/5 Fahmimun A. 7 months ago on Google
    This hotel has terrible customer service and I value the treatment of guests above all. When my parents and I had initially arrived to the hotel, the front desk receptionist was very unpleasant, rude, and annoyed. He informed us that the hotel policy only allows for 2 guests. Since I was at a foreign country with my elderly parents, I did not want to separate from them and had requested if it would be possible to book another room. He said there was only one night available and the other two nights for our stay is completely booked. I spoke to the manager and she completely disregarded my situation and her solution was for us to book another room for one night and if she can sell the rooms for the remainder of our stay we MAY potentially get a refund. There was absolutely no flexibility or concern for their guests. They did not seem to care if we were on the streets. I had no choice but to find a separate hotel at the very last minute for my father (who has a medical condition). The next day, my dad entered the hotel to take his medication he had left in my room, and the front desk receptionist assumed that he was there to eat breakfast and told him he is not able to use any facilities in the building. He also told him he cannot bring any luggages (he did not have any luggages). At that moment, it felt like a personal racial attack. I had even spoken to a higher up, and all he said was "I will have a team meeting". There are plenty of wonderful hotels nearby. Stay away from this hotel if you value customer service!!!
    2 people found this review helpful 👍

  • 5/5 Dodo 1 month ago on Google • 57 reviews New
    Portugal is known for its hospitality, and we experienced this especially at this hotel. The rooms are modern, the bed very comfortable and above all everything is very clean. The breakfast buffet is also a real delight with lots of fresh and high-quality products. But the most outstanding thing is the service: the whole staff always went out of their way to make sure we had a great stay. We were here with a small child and everything was done for her too (crib, special breakfast requests, high chair, holding the door open for the stroller etc.). We travel a lot and spend about 30 nights a year in hotels. But we have rarely had such a great city hotel. We will definitely come back. Muito obrigado!
    1 person found this review helpful 👍

  • 5/5 Qiancheng J. 3 months ago on Google • 22 reviews New
    Excellent service, but the rooms are relatively small, especially the narrow space between the shower and toilet. The decor has a hint of a jokingly referred 'prison aesthetic.' However, the hotel boasts a prime location, situated near the main road and offering convenient access to various public transportation options.
    1 person found this review helpful 👍

  • 2/5 m a. 4 months ago on Google • 5 reviews
    Hotel is recently done. Doors and windows keep the room quiet which is a plus. This is a boutique hotel very similar to one you would find in NY. Small rooms. Absolutely no aIr conditioning in the common areas. This became an issue especially when you are at breakfast and there are easily 30 plus people in the same room with absolutely no ventilation. It was a terrible experience. The room air conditioner is controlled by the front desk so you have to wait for them to turn it on. They only give you one room key so they can save on electricity as you need to take your key with you. The shower was amazing but the drain stunk up the room that in combination of hot room, I became nauseous. The bed is not comfortable. The sheets are rough. The mattress had a plastic cover on it; we felt we were in a toddler bed. Location and the actual breakfast and decor are the only things going for this hotel. Instead of spending the money placing the logo everywhere they should provide air conditioning and take better care of the rooms for maintenance and better sleep experience where you don’t get up with back pains. Needless to say we will never stay here again.
    1 person found this review helpful 👍

  • 5/5 Frederik A. 1 year ago on Google
    We had a excellent stay at this hotel. Cleaning was perfect. Breakfast service was amazing. 24/7 reception with employees always working. We had to leave very early and they accomodated breakfast for us at like 6 am. Placed very central but the sound isolation is very good! However be aware of creepy guys offering you drugs very close to the hotel.
    1 person found this review helpful 👍

  • 4/5 herm d. 1 year ago on Google
    A stylish hotel in a good location close to the tourist action. The basement cafe offered all day coffee and is a good place for online meetings if you are desperate. This was also the location for breakfast which was above average in quality. The room was modern, clean and comfortable. The shower room is one of those modern architect creations that are more stylish than practical; think glass walls and shallow sinks with a black colour theme. Mercifully the aircon was efficient. Just remember to get an extra card key and leave it in the slot when you go out. Not good for the environment I know but with a 39 degree inferno outside every second counts when you get back.
    1 person found this review helpful 👍

  • 5/5 Erik K. 2 years ago on Google
    Lovely experience with the hotel and staff. Rooms are very nicely decorated in the industrial style. Clean and big rooms. Joao at the reception went far and beyond with his hospitality and kindness. Breakfast were amazingly delicious with fresh bread and croissants, fresh fruit and nespresso machine.
    1 person found this review helpful 👍

  • 5/5 Letatia C. 1 year ago on Google
    Beautiful, posh rooms with a stunning view of the city. First-class service. Upon check in we were pleasantly surprised with a complimentary bottle of port, chocolates and a sweet welcome note from the hotel. Breakfast was well coordinated and beautifully spread even though it was a continental breakfast. Stunning location and overall a very comfortable experience - was sad to leave!

  • 5/5 Ella B. 10 months ago on Google
    What a great stay! The location was perfect - right in the heart of Baixa. All of the furniture was comfortable and new, the room was very clean, and the aesthetic was chic and stylish. The downstairs lounge provided breakfast and afternoon snacks. We arrived at an awkward 1pm time, but luckily our room was ready! Definitely recommend to anyone looking for accommodations close to Baixa, Chiado, and Alfama.

  • 5/5 Chrissy L. 7 months ago on Google
    Amazing hotel in a great location. Clean, modern and well appointed rooms. Great service and the breakfast spread was delicious.

  • 5/5 Artem K. 10 months ago on Google
    Very nice and cozy hotel with a great location. Our room was a bit on a smaller side, but it's fine for a short trip. The service was good and everything was clean.

  • 5/5 Ulric R. 7 months ago on Google
    I've been a hundreds of hotels. This was an amazing stay. Right in the middle of the action. Once you close the windows, the street noise goes away. Porto and chocolates and water complimentary. Soft and hard pillows ( wow ). Amazing shower pressure and Uber clean. This is my place the next time I am in Lisbon.

  • 5/5 Christopher M. 7 months ago on Google
    Beautiful hotel and great location. The front desk staff were helpful and kind. Leticia, who did breakfast when we were there, was so incredibly friendly and the food was excellent.

  • 5/5 Héloïse C. 1 year ago on Google
    What can I say apart from : perfect ? Everything was perfect : - The room, clean - The breakfast, many choice with 3 different schedules - The receptionnist, very kind - The place, everything was near of, tramway, restaurants, bar... - The calm, if you need calm to sleep FLH "Feels Like Home" is a promise. I'll never forget my 26th birthday. Thank you ! Hélo & Ludo

  • 5/5 Ratna S. 1 year ago on Google
    Perfect location, nice and clean room especially the spray in the toilet with main road view. Staff very friendly. For sure we will back again.very recommended!

  • 5/5 B K. 1 year ago on Google
    Really loved this hotel!! The location was perfect, in the center of the city. The balcony view overlooked a bustling shopping strip. It is easily accessible via uber or taxi. The staff was extremely courteous, helpful and the breakfast was delicious. I strongly recommend this hotel!

  • 5/5 Dudi E. 1 year ago on Google
    Beautiful 4 star boutique hotel luxurious. We had the premium room on the 4th floor with a petit balcony. Very clean and comfortable. Great service and great staff . Breakfast is really nice and fresh . the dining room looks amazing. 2 MINUTES from roccio Square. 1 minute from all the shops and restaurants . Very recommended.

  • 5/5 Einat L. 1 year ago on Google
    Very good. The staff was very nice and welcoming, the rooms are comfortable and clean, breakfast was small and good, self-made coffee was available all day, and in the afternoon they are sharing a cake. Great location. Definitely will come back.

  • 5/5 Jonida B. 1 year ago on Google
    This hotel is amazing! We are very happy we booked here! It is located in the center of Lisbon and the view from the window is breathtaking. Everything is 10/10!

  • 5/5 Evolet 1 year ago on Google
    Beautiful hotel with everything you need and near the center and old town. Rooms are super clean and comfortable and the staff is friendly and helpful. It was our first time in Lisboa and our recepcionists Rita and Antonio helped us alot wether it was about parking, car rental, good places to eat/drink or just anything to make our stay easier and better. +Very good, small but fresh brekfast buffett. We are definitely coming back!

  • 5/5 Charles B. 1 year ago on Google
    The location is fantastic. Rooms are modern but very functional. Best part was despite the loud noises outside, it was very quiet. Only thing that could have been better was the air con was a little weak.

  • 5/5 salih k. 1 year ago on Google
    An incredible hotel in Lisbon. Everything about this hotel is just great. - Emloyees are very friendly and helpful. They do their best to solve customer’s problems - Very clean and comfortable rooms - Nice breakfast - All day coffee service - Location of this hotel is best! Very close to water, and attractions

  • 5/5 Goran M. 4 weeks ago on Google • 1 review New
    Clean, nice and modernly decorated room. Location was perfect. Beds were comfortable. Staff were very friendly, helpful and polite - welcomed with a smile. Loved the welcome note in the room with sweets! Breakfast was fantastic with plenty of options. All in all had a brilliant experience in the hotel and in Lisbon! 100% recommend.


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