This place is a decent value - clean rooms, centric location, free beers upon arrival. However we had two significant issues: (1) the parking garage (available for €20) is so tight/steep we couldn’t fit our car (a midsize crossover) and had to park in a public lot a few blocks over (€29/day) (2) two men barged into our room in the early morning while we were sleeping … we immediately contacted the hotel and were told not to worry because it was “just staff” as if that were an acceptable reason to be abruptly awakened by two men walking into a private hotel room with a key…

The two stars are based on the quality of sleep, which was awful. There is a nighclub next door, and you can listen music and feel the vibration until 4am! I should have suspected when I saw the earplugs offered by the accommodation! Maybe other rooms don't get it as bad as mine did, I stayed in the Studio. The room was very nice and service was great, in every detail, but that all can't erase the fact that you can't get a decent night of sleep.

I stayed at the studio with balcony/veranda and I have to say, this place exceeded my expectations (esp considering the opening promo price) the room was modern, clean, and spacious. It had touches of Portuguese design and colors which I enjoyed. The AC and lightings were all so high tech and definitely elevated my stay. The view from the veranda was the highlight of the apt. I had coffee in the morning with the view and it was just great. The only con is that they don’t have a place to store your luggage after checkout but there is a luggage storage shop around the corner that give u special rates if u mention u stayed here. HIGHLY RECOMMEND!

We stayed at CAIS in Nov 2022. Room: modern, spacious (great when you’re in Lisbon for a few nights), lift available. Location: both good (walkable to both Chiado and near the water/Time Out market) and bad (right above Pink Street that can be very loud with the night life and bar scene). 2 main entrances: upper (closer to Chiado and safer), lower (Pink Street and quite dirty and we didn’t feel very safe) Service: no reception, need to arrange for check-in time, might need to wait.

Amazing to have our own place in the center of Lisbon. Absolutely loved it. The room was beautiful and welcoming, with everything we needed. The futon bed is hard, maybe not the best for a longer stay.

It was listed as a hotel!!! First no reception, you ring a bell and someone comes in and open the door to show you your apartment. Far from being a hotel it is a lodge. Master bedroom is directly across from a building that is being either demolished or refurbished, you wake up in the morning with the sound of jackhammer and metal saws. (Not their fault I get it, the whole city is under construction) They fitted literally an airplane bathroom in the master bedroom, by adding some walls with doors that don't close shut. You have no cleaning service daily (Not a hotel). Toilet paper finished, if after hours, good luck go buy your own (Not a hotel). Multiple outlets doesn't work. Heating and AC are good. High tech curtains one of them not working, but it's ok use the manual one. The whole building has one iron and iron board, make sure you keep it until you leave. The building has two accesses, very confusing to the Uber drivers, make sure you use the lower one because traffic is horrendous on the top one. Complementary 4 bottles of beer upon arriving but you pay €2 for a bottle of water!!! Ok I don't drink alcohol, but I drink water!!! It has fridge, dishwasher, coffee maker, mini fridge in the master bedroom, microwave, WiFi, two TVs. The picture below is the building across from the master bedroom.

This was one of the best hotels I've stayed at. It was a truly wonderful room and I loved the vibe. We had some trouble getting in but they were very responsive at a late hour to help us out. The location is great, central and walking distance to the main areas. The bed is super comfy. Some suggestions for future improvements: maybe a clothes iron or steamer, conditioner in the washroom, and extra towels or towel service for longer stays. But overall had a great experience.

Amazing rooms! Very well and beautifully designed. Super nice staff, they were always responsive and helpful! I will definitely comeback! Just one sidenote our room was facing the pink street. So it could be noisy at night, it didn't bother me (I'm a heavy sleeper) but the staff already thought about it and the windows did a good job in blocking the sound and they already had earplugs ready near the bed 😊 (did I say already that they were nice?)

Modern, spacious and clean rooms that are beautifully decorated. They optimized for bedroom space which, for our room, resulted in a small bathroom (~1.5m2) and seperate toilet. Didn't bother us much though. Only downside was the noise coming from the pink street. We stayed Mon-Wed and on Wed night the noise resulted in a very bad night's sleep for me and my partner. Now this is a trade off for having a super central location so it's a bit what you're looking for. They will be supplying ear plugs in the near future as well. We paid the opening deal special price of 100-130 eur per night, which was a great value for money. When they raise prices, other options might be better value for money.

Great location for people who don’t mind a party location next door. It was quite loud the whole night with base. Nice decor and modern furniture!

Super Lage! Schöne Zimmer. Gute Ausstattung. Leider haben die Rollos das Strassenlicht nicht komplett verdunkelt. Auch Autos auf Kopfsteinpflaster hört man zu laut. Ich war im 3. Stock.

Nanu is a horrific manager of both Cais and Pensao Amor. Lacking customer service skills, empathy, and tactfulness. Recently stayed at the sister property and was ran out by their poor business ethics. If you’re considering reconsider ASAP!!

Absolutely loved this hotel. I had a wonderful experience. Staff was very hospitable and there for every need of mine, eager to help. The amenities were great, high quality service. Gorgeous room.The room was perfect, high quality, very clean, nice toiletries. super convenient location.. thank you again

Loved this place. The bed was so comfy and layout of the room was really nice. The staff were very helpful and communicative, and sent us helpful recommendations for local vegan restaurants. I would absolutely stay here again!

Great location, great host. Obviously a bit loud throughout the night because of pink street and in the morning because of the rubbish being collected... they provide ear plugs though :)

Really excellent stay here. The room is lovely and clean with a super comfy bed and great showers. Centrally located and hosts were very communicative.

Weird room with very steep stairs to access "lounge area" in our room. Checkin is by pre arranged time, which may suit some, we were on a bus and not sure of when we'd arrive, as request was a time within 15 minutes! All that aside, great location.

Excellent accommodation. Beautiful facilities, safe, clean and super well located. The staff is very polite and helpful.

We stayed 4 nights there. Love the room and location. We checked in later than planned due to train strike but Nuno was very accommodating. He also offered great recommendations, made sure our stay is okay, etc. Great customer service. Thank you, Nuno!

All their rooms are greatly designed and decorated. New and clean. Only thing here: 1 loud unbearable bar "by Espada" (don't go there) ... they have the music on till 2 or 3 AM and they leave the door open so the deaf making noisy music comes into their beautiful rooms! Even till the 5th floor! A very nice and elegant bar is nextdoor, on the right of the noisy one. Go there, they are really nice with Jeff Koon decoration inside No noice from the funny pink street. We stayed 7 nights, slept only 2 because of the noisy bar. They did nót allow us late check out on this low season monday. So no flexibility, to our regret.

Stayed in a suite , which was huge , with the biggest , comfiest bed ever! Two double door lead out to the balcony and there is zero problem with noise when these are closed. The area is a little shady but no hassle. We are a couple in our 50s and had no problems. For Downtown Lisbon, the price is amazing.

Highly recommend staying here if you are planning a trip to Lisbon! The location is 10/10, a walk away from train stations and lots of great restaurants and stops. Very convenient and in the middle of everything. The room was also spacious and the air conditioning was a definite plus considering we were staying during August. Was great to come home to after a day full of sight-seeing and lots and lots of walking. Nuno was great and was super accommodating during our stay. Super friendly and did not hesitate to help us in any of our questions or requests!

I had booked a stay here after reading great reviews about the property, location, service etc. However, we had to cancel our trip due to unforeseen circumstances. Nuno, the manager was very understanding and helpful and helped us throughout the cancellation process. We will definitely stay at Cais whenever we plan a trip to Lisbon next.