My first time visiting Manchester and eating dessert, too! This branch's service was outstanding from the very beginning. They provided excellent dessert recommendations and were quite accommodating when we let them know about the sensitivities my friends had. They took great care to make sure everything was excellent; I can't say I have any complaints. I'm grateful.

I love to visit Creams with my daughter not only for the choice of icecreams or the strawberry chocolate waffel but the place has a just reopened playing area for kids from age 2-10. There' s £3 fee what is reasonable as people used to take their kids there without ordering anything. A good choice of cakes and wide range of icecreams are served. The bathrooms are clean. Parking is available on the Tesco site. Today we visited Cream's to celebrate my birthday. I mentioned the reason of out visit when I ordered my 5 scoop icecream treat and the person who served us put a candle on the top of my dessert and sang happy birthday 🎈🎉🎂

Highly recommended! Ordered a waffle came beautifully presented , the place and staff were very kind. Especially the staff with braids, I believe her name was Melissa. She attended to my table regularly to ensure everything was alright with the food even though she was busy with other customers. She was very hardworking and could see how good and attending she was with customers. Have seen other reviews regarding the staff with braids , she deserves to be acknowledged!! Thanks for your service will be visiting again

The owners wife is lovely, she's someone you can relate to and made us feel welcome. The deserts are awesome I can honestly very highly recommend. My daughter loves this place too as it has a superb play area. Lovely experience, all in all10 out of 10.

I've been coming here for a long. My kids adore it. Always tasty and fresh desserts are served. Staff members are pleasant, especially manager Saira. Always willing to accommodate our demands. My kids keep asking me where she is. Definitely worth referring to family and friends if you're looking for desserts.

Visited few years ago. Some lovely staff members. Nice that they have a small play area. Food was such bad quality. Paid £9.50 for a crepe that had maybe 2 strawberries thinly sliced, 7 thin banana slices and Nutella sauce with mint ice cream. Absolute daylight robbery. Crepe had a chewy texture. I ordered a gluten free raspberry and white choc cookie dough. Was warned it’ll be dry. It wasn’t dry. It had such a weird texture and tasted horrible. I paid £7 for just the cookie dough and Nutella. English breakfast tea was nice. It came with hot milk. Definitely would not recommend. Extremely overpriced and low quality food. EDIT: The manager clearly can’t take criticism when it comes to negative reviews. He spits his dummy out like a child. Shows how professionally this place is run. Also, I edited to correct some spelling mistakes which changed the date of this review. The manager/owner is so damn rude though. I can tell that hasn’t changed.

Good place for deserts. The service is good and staff are friendly. They also have a play area for kids which is now chargeable. Not sure why you can't just pay on card when buying deserts. Toilets were bit messy and needed attending. Parking is available in Tesco car park which is just round the corner.

A good place for kids because there is a playing area and for sweet lovers

Terrible, everything in this place seems to be “mini me” paid £16 for the tiniest pieces of cake with ice cream in custard in sauce tubs? Not sure how you are supposed to eat cake and custard with this set up? Waited around 15mins at 11pm with no customers (for ready made cake??) had to ask for spoons napkins oh…and the ice cream that was missed. Waste of money. Bitterly disappointing Reply: What kind of a riff raff reply is that? What language is it even in?

Absolutely outstanding customer service. The ice cream had a beautiful appearance and tasted delicious. a wide range of flavours. Fantastic interior design was used. Also, the personnel was incredibly gracious. In comparison to other ice cream, the cost was fairly reasonable. From the minute I entered, it was a great experience all around. 10/10..,.

Asked to moved table from the till as there was kids running loose and people standing all over our table. When asked to move a one table across in a fairly empty restaurant, we got looked at like dirt and the guy who gave us our drinks shoved them on the table and walked off. Not even eaten the food yet but all the staff here are rude and dont have any customer service skills. This is the first review I have ever written and I've experienced some bad customer service but not this bad. My partners desert also come to the table, 30 minutes later mine comes and not even what I asked for I didn't have any kids with me. Think you have got me mixed up with another unsatisfied customer

Waffles were not made properly. The dough was raw and tasted awful. I went to the serving area to speak to someone who was not interested in my concern, more rather the fact that they have made 100s without complaint. Did not look to resolve my poor experience at all. Very very poor service and desserts were not good at all. Customer service is none existent. Paid for a lump of dough really !! I'm not asking for a refund. What part of this do you not understand. And your response on here just displays you are not bothered. Take it on the chin and look to improve as I'm not the only one that has complained about under cooked food!!

AVOID AVOID AVOID!!!!!!!!!! The worst customer service and the rudest staff I’ve experienced. Upon both my friend and I finding hairs in our ice cream, the way in which the staff dealt with the matter was absolutely appalling. We received no apology whatsoever and the manager point blank refused to look at the hair that was in my ice cream. They denied that any hair was present and had the audacity to imply it was our own doing. Unfortunately the other customers present were also dissatisfied with the staff - this evidently showed how poor the service was. After management reluctantly dealt with the refund, we were told to “get your kids and get out” several times. This place has no regards to the most basic food hygiene and no customer deserves to be treated that way.

There is an overwhelming variety of waffles, crepes, ice cream, and even cookie dough. So far, every meal has been excellent. I believe it is well worth the cost. Service is delivered quite quickly, and staff are amiable enough.

Visited here and was appalled at the female staff that served us. She was rude and no customer skills whatsoever. The dessert that was advertised was not what we got. We ordered a sticky toffee hot on a skillet, nothing like what is advertised, served on a plate. We also ordered a sundae, all the ice cream was soft and runny and had no brownie pieces. We asked for extra spoons and never got them. Will not be visiting again, such a let down.

My recent experience at "Creams Cafe" fell short of expectations on multiple fronts. The staff's lack of attentiveness was unfortunate, as their unhelpfulness left a noticeable dent in the overall experience. The inconsistency in dessert offerings was equally disappointing, exemplified by instances such as one dish lacking a wafer and another arriving in a remarkably diminutive portion size. What exacerbated matters was the apparent apathy with which our concerns were met; despite acknowledging our issues, the staff failed to rectify them and chose to ignore our requests. Adding to the list of grievances was the unexpected charge of £3 per child for access to the play area, a policy that seemed at odds with the notion of an enjoyable outing. This off-putting pricing strategy detracted from the experience, leaving a sour taste in terms of value. Moreover, the demeanour of the employees further hindered the overall impression. Their superficial glances and unsettling presence contributed to an atmosphere that felt somewhat disconcerting. In conclusion, my visit to "Creams cafe" was marked by unhelpful staff, inconsistent dessert offerings, filthy bathrooms, unresolved concerns, a discouraging play area charge, and an ambiance tainted by the unsettling behaviour of the employees.

I have visited creams in cheetham hill on a number of occasions with friends and family. But my visit yesterday was very upsetting and felt disgraceful by the approach and tone of the manager. When I first entered we was greeted kindly and offered a table near the play area, but was advised to pay before we start using it. It was cash only which we accepted and the lady advised where the nearest cashpoint was. So I went to get cash out. As I come back I paid at the till and took my daughter to the play area. My daughter is autistic and usually has fear of play areas she is not familiar with, so requires assistance to guide her. Which I did taking her to the top showing the slide and getting her comfortable to overcome here fear. The waitress came over to my wife and advised this is not for adults so I need to get put of the play area. My wife explained my daughter is autistic and requires assistance or she will cry in fear and we will have to go in regardless to pull her out. The lady kindly listened and advised she will speak to the manager. I saw the manger and there was no kindness or pleasant approach in his tone. He clearly just said.' No adults and if you break it you will pay £1000.' If the manger had kindly just said I'm sorry no adults are allowed this is only for kids. Then I would have happily accepted it and maybe got off. But the customer service and tone was very disgusting. There is also signs displayed saying kids should be supervised at all times. My daughter is autistic she loves soft play but also has anxiety been on her own of shes not familiar. What do I do if she gets stuck and crying who will help her. They said it's not made for adults. But I'm sorry very could be a young kid who's obese might weigh more than me. Yes it's safe for him? I think you should clearly signpost to say no adults in the play area if you are not wanting anyone clearly in there. But I also think under disability act 2010 you should have more respect and consideration towards kids with disabilities. I looked forward to my desert and play with my family. But this was simply ruined by the attitude of the manger. It looks like under new management. As the previous management was understanding about my daughter. And was happy for us to assist her in the play area.

Its a very nice place, my daughter loves their play area x

Great experience, asked for a customized message on cake to Basit (at the till) and got it just as asked. Definitely recommended

A take-out on Milk chocolate Cookie dough. £5.95. It was daylight robbery when I saw what I got for the money. Was it given with a "Gelato" ice cream? No! Presentation 0/10 Value 0/10 Taste/quality 0/10. Kids didn't eat it. Would I go here ever again? No.

Not been in for a while, felt like a nice hot dessert and didn’t want to trek too far. Was very quite, kids play area was closed but we still went in. We ordered apple pie with custard, mint tea, chocolate waffles, strawberry ice cream and warm chocolate fudge dessert with ice cream. I can honestly say this was the best dessert we’ve all had in a while. The prices are slightly higher than most places. We paid £32 in total. Would like to see it get busy again as it’s a great place to hang out with friends and family. Thank you for the lovely service..👍😊

Went for a simple pistachio milkshake. When I read the menu it said they mix the ice cream you choose with vanilla ice cream which in my mind didn’t make sense. Went to the cashier and ask if he could not mix with vanilla ice cream so the pistachio flavor don’t disappear and he said that they couldn’t do it as it would be just water and pistachio ice cream and even dare to look at me like I was stupid. How about mix the pistachio ice cream with MILK as I was asking for a MILKshake?! When I got the milkshake.. surprise surprise tasted like vanilla, not even close to pistachio. And before you say “you should’ve complained or asked for a refund” my day is worth more than £5, if the cashier was this rude to me when I was only making a simple request can you only imagine if I went there to literally tell him that OBVIOUSLY my MILKshake tasted like vanilla.

Went with the family, desserts were very nice, but I would say the chocolate fudge cake slice was slightly too small for the price paid and not enough chocolate on the waffle otherwise would of been 5 star. Other than that, kids loved the play area, really nice customer service by Salome as well, she needs a raise. Have been before and will come again soon. 3.9.23 - went again, this time it was quite warm outside so we got the ice cream sundaes, brilliant, very enjoyable, great service, as always kids loved the play area, just need some parents to control their kids 😅.

Creams Cafe is undoubtedly one of the top dessert restaurants; they make the tastiest waffles and their desserts are consistently excellent. In addition, the prices are reasonable. Customer service is excellent, and the personnel is courteous. Always my first choice!

Went here with a family of 20+, arrived 20 minutes before closing time so staff had already started to clean up ready for closing, the staff had amazing customer service skills, and were very quick in taking our multiple separate orders and delivering the food out to our tables, even though we had kids in our family running riot jumping from one table to another, they handled that really well. The kids even spilt a milkshake, but the staff were soo understanding and did not make a fuss at all about cleaning it up for us. The manager Sarah was the nicest, most sweetest host and made sure everyone had their correct order and that we were more than satisfied with our desserts, which we were. Brilliant place for big families with kids. Definitely a place we will be coming back to. Great hospitality, friendly faces and yummiest desserts!

they re disrespectful and no respect for deafs peoples and owner attitude sinks When I arrived at 8.35 the lady said that it was okay for my son to play until 9pm. However, the owner told us to leave, I explained what the lady had informed me but I was still informed to leave. When we went outside and told me wife she went back in she could see that other children were still using the facilities. Therefore, we went back in and the owner us to move and to get out repeatedly with a disgusting attitude towards my family. I felt that we were being discriminated due to our deafness, there was no communication or respect. If we were asked to leave politely with an explanation then there would be no issue, but to not even write a note as a form of communication just showed me the lack of respect. During this period my son was left crying because he couldn't play and was extremely upset. I have used this centre over 10 times but I have never been subjected to the extreme anger and attitude that we received.

Definitely not worth the money. Food tastes very cheap for what it's priced at. The only good thing about it was the seating. A teenage boy who brought us glasses of water was very helpful and we overheard him being spoken to in a rude manner by another member of staff. Definitely not a place where the staff show decent character.

Price: fair Food quality: fair Customer service : very poor Very poor service man with black beard very rude not to sure if he is the owner or manager. He tried fobbing us off with old and hard fudge cubes when I nicley informed him that the fudge were hard and not fresh and that the small fudge cubes are meant to be soft. He would not except this and continued explaining that these are special hard fudge that I have never had and that they are fine. I tried to explain to him that the are hard and the taste is off and that they are not right to be consumed. Instead of being concerned he started to ridiculing me. Please be aware that the ingredient I refer to are in a jar with other jars on the shelf behind the till. I will definitely not be going there again. Ugh

Definitely a place to be and kids friendly. Brilliant customer service by basit, matah, saira who received my order in a brilliant way I had to buy more, I even told her she has an amazing customer service skills that make customer feel welcome. This will be my place with my kids and Ali show them the play area and played with them. Well done guys.

Oreo overload Sundee is so delicious and sweet I loved the taste. The staff is so nice and friendly. Excellent service. I am definitely coming back again.

Great experience, lovely staff and lovely deserts! It was spotlessly clean too! The children loved the soft play area too! Thanks 🙂

Decent ice cream parlour, decor is nice and classy. Food quality is good. They have a children's play area which is £3 cash only where ages 3 to 9 can play. Overall a enjoyable place to take the kids.

Ordered ice cream and 2 choc Cookie dough. Food was fresh and the cookies were cooked really well. One of the best in the area! More importantly, the store manager was warm and welcoming and the lady taking my order was very polite. Definitely recommend.

Absolutely despicable service. The Manager was down right rude and ignorant. No sense of customer service at all. Ruined our Eid Day. In future I will give my business to Gelatos up the road. Avoid like the plague

Walked in and the tall guy in glasses greeted me with the most miserable attitude. Told him to smile a little and he says he’s tired. Who trains these guys? Bad customer service. Then he told me they don’t do raspberry sauce and don’t have marshmallows. I thought this was a dessert shop? Overpriced rubbish. Stale cakes. I will be going gelato passion down the road next time. They slow but at least they know how to greet customers. Train your staff. Can’t wait for this owner’s childish response like he has done with other bad reviews. 😘

Very nice dessert cafe bfor Vegan, wide range vegan desst and also has kid play aear, my daughters did had fun there!!!!! Defo go back again.

I had the chocolate brownie with ice cream which was very nice. The customer service though from the guy behind the till was appalling very moody and unwelcoming. I asked for fruit on top of my brownie after I’d sat and ordered and went back to the till to ask which he said would be a extra pound and in return I received one sliced up strawberry. He should be sent back into the kitchen and someone with good customer service skills should be brought in! Will definitely help your business

Desserts are very nice here. I ordered a crepe and some sorbet. Was delicious. Paid for the play area in the back complete waste of money. Very small and the padding on the stairs is broken so is dangerous for kids to climb. Wouldn't recommend to under 2s as they can't climb alone as steps leading up to the slide are too steep and parents aren't allowed on the equipment. I'd go back for desserts but not the play area

I recently tried the hot chocolate coffee at CREAMS CAFE CHEETHAMHILL(Italian gelato), and I must say it was a letdown. The combination of hot chocolate and coffee sounded promising, but it tasted more like a confused mishmash of flavors. The sweetness of the hot chocolate overpowered the coffee, leaving a sickly, cloying taste. To make matters worse, the texture was gritty and unpleasant. It seemed like the hot chocolate mix hadn't properly dissolved in the coffee. What's even more disappointing was the rude behavior of the staff. They were dismissive and unhelpful when I voiced my concerns. I had high hopes for this concoction, but sadly, it was a complete disappointment. I won't be ordering it again, and I won't be returning to CREAMS CAFE CHEETHAMHILL(Italian gelato).

Great place! Expecially for kids ! Small nice play area for kids to enjoy and lovely gelato! Amazing waffles! Staff very friendly and helpful