This was a fantastic station to both depart and arrive at, with a large area that is backed by a grand roof! The platforms were appropriately sized for both my trains and navigating around is easy, through various signs all over and the underground metro is easily accessible via an escalator. Information is shown throughout for the line and there is a separate office to buy the tickets, appropriately underground like the smooth line! The platforms are appropriately sized, staff were helpful and departure times are up-to-date. They were in the main station too, where many departure boards appear and cleanliness had been maintained!

The station is easy to navigate and kept nice and clean, with friendly service. All of the trains are in great condition, very clean and run really smoothly. I enjoyed taking the train.

Nicely fitted end of the line station that is clean with a decent selection of food and beverage. Tickets are inexpensive when booked in advance or doing a round trip journey. Staff was helpful and directed me to the right spot at the right time.

The staff are very polite, friendly and helped me a lot. While there, a child was lost from his parents and the security guards calmed the child of about 3 years old, they talked to the child and then with the information they were able to find the mother. Great service and the trains are EXTREMELY punctual.

Pretty much what I expect from a good train station in this country. Helpful staff, useful stuff like signs for knowing about arrivals and departures and some cool shops too. It's also clean, quite pretty and in a useful area for university students. I haven't experienced any issues with chavs or idiots either.

Very nice station to travel to and from. Easy to navigate around, with your run of the mill commercial outlets for food and drink. Only trouble I find is it can get a bit overcrowded on platforms. I like though the taxi rank is right next to platform 10 so you haven’t got to go very far.

Lovely old building that has been restored with some modern additions. Very clean with lots of amenities.

Great train station with convenient connections to other major cities around the country. Found the station to be modern with high levels of staff and security around. Entry and exiting the station couldn’t be faster!

Well organised and clean station, had a good experience coming into the city and again leaving Liverpool. There were staff around to help if needed and the platforms and departures were well signposted.

Brilliant terminus station with a variety of services spanning the area and country. The convenience of being able to arrive on a Avanti West Coast service and then transition to a Merseyrail service in less than 5 minutes is incredible. Station is very well upkept with a large quantity of station staff, ticket machines and a ticket office with friendly staff to assist you.

A charming station that is safe and clean. Easy to navigate. A fine complement to the rest of the city.

It was an horrible day. There were so many Train delays. We got there super late. At least the station was neat and big.

Great train station with lots of trains and platforms also excellent facilities for food and drink and even reading material if one fancies a paperback for the journey or a copy of a daily journal ( excluding The Sun of course ) , all tastes are looked after and there is always a cheeky , humorous scouse chappy ready with a witty quip ...always appreciated especially if one is gearing up for a journey to the Southern reaches of the UK 🇬🇧 And its infamous lack of humour

Sehr geehrte Damen und Herren, Mit dem Zug aus Manchester nach Liverpool in weniger 50min. Angekommen erinnert dieser Bahnhof gleich an diesen, aus den Geschichten von Harry Potter. Groß und vor allem übersichtlich fahren hier im Minuten Takt über 10 Gleise verteilt die Züge aus und ein. Die Ticketautomaten mit einem Riesen Display, lassen sich einfach bedienen. Vom Bahnhof gelangt man direkt in die Stadt, ob zum Frühstück oder shoppen, sogar ein Museum ist gleich weniger als 10min zu Fuß in der Nähe. Der Bahnhof ist schön sauber, dennoch wäre ich über den ein oder anderen zusätzlichen Mülleimer erfreut, da ich meinen Kaffeebecher gefühlt 5min in der Hand getragen habe, bis ich ihn endlich entsorgen konnte. Vielen Dank für eure Zeit Euer Gordon

Clean and easy to navigate train station in the city centre. There is free Wi-Fi throughout and plenty of seating. There a few of the usual coffee shops like Starbucks and Costa, along with an M&S, Krispy Kreme, Upper Crust and WH Smith. It lacks options for hot food and meals but there are places near the station. All the platforms are in a straight line so that makes it easy to find your platform.

Words cannot describe how much I enjoyed being here I just love the smell of the trains and cod fillets and cockles

Always clean, easy accessible, easy to get to your terminal and beautiful with cafes, boots and M&S. Have everything you might need.

Lime Street Station has been improved a lot over the years. More work being done on to the entrance at the moment. All good for this iconic Station.

It is a pretty place to be. Visited during the Christmas season, there's a Christmas market infront of the station that has good food, you'll get great pictures and has a chill vibe. Great place to bring your kids, who have some fun rides in-store for them.

Nice environment, good train station. Services and personnel great. They had few cancellations today but were able to get rescheduled train on time. Staff great and great facilities.

Im only giving this 1 star as we arrived at the station the train had been full so ques to get out of the gates my sister has needs and ticket would not open gates the guard at the time was rude he opened the gate and put a hand on our back and physically pushed us through. Ive used this station many times and never met anyone as rude

A great station with plenty of facilities and routes reaching the vast majority of the country. The station is clean and there is a really useful car pick up and taxi tank that makes it easy to order an Uber or get a lift to the station without any hassle.

Great train station which isn't too large and as such is easy to navigate. It's in a central location in Liverpool and the staff are friendly enough. It's clean and has a decent number of food & drink outlets to use whilst waiting for your train.

Never had a problem at this station until today and all other staff I have dealt with have been lovely. I think the station need to rehire in the information booth however because when I went and explained that my phone (which has my ticket on it) was dying and asked if there were some charging stations/ rent a portable charger docks nearby a rude woman called Ellie told me no and that this "was not her problem. It is my own problem if my phone dies." Phones dying is a commonplace issue and the station should have a better response than that in my opinion, even if ticket printing out my ticket at a cost (which I would have been happy to pay), her unhelpful attitude made me wonder what she is even being paid for.

Perfectly located, right in the centre of Liverpool. Shopping area is less than a 5 minute walk. M&S Bank Arena & Albert Dock is a 15-20 minute walk (10 minutes by car/taxi). Plenty of places to grab food and drinks. Has clean and free toilets/washroom facilities. Clear displays of train times and layout of platforms means that connecting for onward journey is very easy. A covered taxi rank is adjacent to platforms which is a huge plus during inclement weather.

Very clean and easy to find out information regarding your train. Plenty of seating while waiting. Plenty of shops and places to get a drink including Boots, M&S food and a Smiths. It has a Spoons in the corner which I didn't visit. Large toilets with an accessible one not sure to what degree so check before you travel if you need a specific facility.

The Northern train was stopping at Liverpool Lime Street while calling at Warrington West, Widnes, Hough Green, Halewood, Hunts Cross, Liverpool South Parkway, West Allerton, Mossley Hill and the same station. On platform 7, I connected to my Wifi while the Northern train was stopping at Warrington Central.

One of the UK’s beautiful stations. Crystal clean, neat & tidy. Full of cool n helpful staff & security. Surrounded by a lot of cafes & restaurants. Love the big open wide building. Just in city centre so easy to Approach anywhere in city centre. Linked most of other major cities of UK by rail by many train companies like LNER, Avanti etc. Just sit back n enjoy the comfortable journey

Great train station in Liverpool City centre, with short and long distance trains available such as to Manchester as well as Birmingham and London. Well signposted with regular announcements and screens updating train times. Good services with trains mostly on time and self service machines and ticket offices available with staff on hand to help if lost. As well as toilets and car parking/ taxi pickup on site at the rear end, range of stores such as Wetherspoons, Costa and WH Smith.

beautiful station, plenty of accommodations and staff their if you need help. the busiest day is usually sunday

Just had a lovely experience with a man in the ticket office who helped me change my 4-change journey into a direct with only a little extra £ on top of what I'd already paid. I had my 16 to 25 railcard as well which obviously helped but they were so friendly and I'll definitely be seeing if I can do this again if my journey is so chopped about, makes things a lot easier, so thank you!

Impressive Victorian station with a wide open glass atrium. There is convenient 20 minutes free parking on site for drop off/pick up. Station is also connected to local Merseyrail underground station.

Comparetively small station, some food outlets and other stores. There are toilets, including disabled facilities. There is a First Class Lounge, there is some seating available, but not enough, for other passengers. Clean. We'll signposted. Taxi rank outside. Some hotels of varying quality are nearby.

Very attractive station, pleasant staff (apart from one), good commercial shops and easy for transport in and out of city. May I suggest they get a new member of staff in the information stand though. She was easily the most moody and curt member of staff there today (29 June, approx 10am) Thus only 3 stars rather than 4

Staff brought a wheelchair for my elderly nan so she could travel down the platform to wave me off on my journey, which she enjoys doing. My carriage was at the very front of the train and she’d never have made it all the way down there by herself. Really great customer service, she felt very looked after.

Liverpool Lime Street train station is one of four stations in Liverpool city centre, Liverpool Central, Liverpool James Street, and Liverpool Moorfields. Network Rail, Avanti rail and Merseyrail all feeds into Liverpool Lime Street. It is a very busy train station, there are stairs, escalators and lifts leading into and out of the underground station area. So thankful for the lift it is easily accessible to wheelchairs and passengers with heavy luggage. It has a clean toilet facility, and a sitting area right opposite the shops where you can get refreshments. Thankfully my train is on time today. Off I go🏃‍♂️

Can be very confusing when the station is busy (usually is busy due to location). Staff are hard to find and are unhelpful and rude when you do find them. If I know my train stops at Liverpool South Parkway, I will also chose to change there rather than here. There are lots of shops inside the station but typically more expensive due to their location.

Very clean and organized train station. Good location, easy to go to the city center.

Very good station. Cleaner than most stations I've been to and very helpful staff. A bit noisy but that's to be expected in a train station LOL!

Clean and tidy. Helpful staff. Allow extra time if you have to transfer to B line or underground.

I like how the station roof looks and there is a wide range of both local, regional and intercity train services serving here. You are guaranteed to see a wide range of train types here. The station itself has benefited from a refurbishment scheme and the plaza is nice and vibrant with the platforms being wide and clear to reach. Staff here are fine too. Merseyrail serve separately from an underground platform, connected by escalators and lifts.

Left my bag at the station, went back and Melvin helped return it to me safely. Made my day

Lady in the ticket office not helpful at all. I was travelling to London with children and my tickets wouldn't print out in the ticket machine, I asked the lady working Saturday morning for help and she said there was nothing she could do! The screen told me to go to ticket office, she said she couldn't even provide me with a telephone number to help. Luckily the train manager was very helpful for Avanti and allowed me to travel and arranged for me to collect an ATT to travel home. Don't know what I would have done without her!

What a great bunch of staff . So polite and helpful. We only called in for breakfast before leaving for London. But live in Liverpool. And nice to think they give good impression of use scousers . hope you appreciate the staff you have. And treat them as they treat your customers