The worst surgery you can never get an appointment. Tried ringing was number 1 in the queue for 15 mins so drove down there and there was no one there only 1 patient in the waiting room so they just ignore the phone. There was a 6 hour wait in the walk in they were absolutely rushed off their feet and all the time doctors surgeries are empty.

I put one star because I can not put zero. Doctor appointment impossible to get. Phone triage almost as bad. Phoned 8 in the morning and the voice on the call said to me to press 1 to retain the position in the queue. I did it. They sent me a message that they have not been able to phone me. I checked my phone numerous time and found no call. When I read the message, I immediately called them back and they replied that the appointments for today were all gone and I have to call tomorrow as a person has time to waste every day calling them to not receive any appointments.

Spent every morning for the past week trying to get an appointment. So today alone, I spent 45 minutes waiting on the phone and only moved one place in the queue. Then was told "you really need to see a doctor, so come in at half 8 in the morning to try and make an appointment" even after explaining it takes me an hour and a half to get back from a night shift that finishes at 8am. Immediately phoned a different surgery straight afterwards to ask about new patient registration and got through immediately.

Pointless trying to get an appointment if you work full time. You phone at exactly 8 o'clock and you are 29 in the queue. e-consult is never operational. No wonder A&E is so busy

Had contact with the surgery several times over Christmas and in to the new year in regards to my father and his poor health. The surgery were very accommodating in regards to getting my father seen several times at short notice and arranging various tests. My father was seen by DR Blakey and throughout various examinations DR Blakey was the ultimate professional and treated my father with utmost dignity and respect. DR Blakey even followed up my fathers progress by ringing me while he was in Hospital and again showing respect and a courteous nature. Very happy with the treatment my father was given and keep up the good work in these trying times.

After trying for 2 weeks to get appointment with a doctor I was given today a phone call conversation with a nurse.... absolutely zero service provided to patients, its a disgrace! I wish I didnt have to pay towards NHS from my taxes and pay private health care instead, at least I could see a real doctor when I need to!

Don't even bother ringing in as you won't get an appointment. Now you can't even put on an e-consult form online. So what exactly do they do now if not seeing patients?

Very bad service call in the the morning. Spent 40 minutes when they pick up the phone said none appointment left Then I said that I can't breathe. I breathe so hard need to talk with doctor. Then their staff member said the nurse gonna call you. But no one call. Call them again that no one call said to me that no appointments Don't think so that they had any doctors. Very bad service, Ridiculous

After deciding to get an X-ray privately I was told I need a GP referral. I called the surgery to be told to call back at 8am. So I have to queue just to ask for a referral which I was told the doctor will send for me. Well could I get through? Not a chance. So I use e consult and get a txt the next day telling me I’m going to be called by Paul from physio. Well he didn’t t call and I still want an X-ray. I’ve been assessed physio and was in agony for days after. What do I have to do to get an X-ray?

The service from this surgery is excellent. The doctors are exceptional. Efficient. Friendly. Nothing too much trouble. Nurses are excellent as are the reception staff. I would recommend Glovers Lane Surgery. I did try different surgery and doctors at one time but I came back to Hoover's Lane.

Well run and safe

Call at 8, on hold for nearly 2 hours always to be told no appointments. Happens every day. They never offer any alternative service (phone appointment etc..)Doesn't matter if you're trying to get an appointment for yourself, baby or child of any age - same outcome. I'd avoid if possible.

I moved to the area from the South, just over 2 years and have a complex medical history, as does my son, so was dreading finding a new Dr's. My previous surgery was awful apart from my actual Dr. His family had been our family Drs,since I was young, and I would only ever see him, due to his extensive knowledge of my medical complexities & needs and my sons. I was so worried how I would be treated by a surgery who knew nothing about my family,and would have different practice methods to my old surgery, plus knowing I'd probably see different Dr's each time. Well I can honestly say I didn't need to worry, the reception staff have been the kindest, caring, most helpful people I could ask for. Nothing is ever a problem, they are always polite and have really helped when I've needed it, even during the pandemic. The Dr's also have been amazing, all the ones I have seen or spoken too, have all listened, been supportive, and have actually take time to understand my medical history, rather than ignore me and treat me like I don't know what I'm talking about, which happens a lot when referred to Dr's or Consultants. I've never had a problem getting an appointment and when they say they willc call, they do, even doing e consults. I honestly cannot thank the staff and the Dr's enough, because we were never treated this way at my last surgery , certainly not by the reception and admin team! So thank you it all has been very appreciated.

Absolutely appalling level of care. They do not listen, and they forget to send off referrals. You have to personally remind them to do it. The worst.

Disgrace No wonder people waste hospital time been my doctors since I was born cant get a simple appointment

Absolute disgrace to call themselves a doctor's surgery....ring at 0800 to get appointment to be told none left...been like this for 3 weeks solid...also get the message that the surgery is on skeleton staff due to isolation again.....hear this as much as appointments are all gone message..... reception staff have zero customer service skills.....if I didn't need them for my repeat prescription for anti depressants I would bin this doctors surgery.........

Gave 1 star as can't give none. Absolute disgrace of a surgery. Been trying for 2 months to book a non urgent appoimtment and nothing. E-Consult turned off and all appointments taken within minutes of the phone lines opening. No capacity to book appointments in advance. Avoid this place like the plague!!!

Tried for 4 weeks to get an appointment, all appointments gone by 8.02 every day. What a joke.

Fabulous practice. Doctors and staff very friendly. If any medical problems or medication required always dealt with promptly.

Drs surgery’s get poor reps these days due to struggling funds from nhs, granted it can be hard to get an appt but feel that this drs surgery has really supported me and my family this week thank you for your hard work

Doctors appointment impossible to get. Fone triage almost as bad. If the countrys economy was run like this surgery it would go BANKRUPT.

Rang on 8am Friday to be told I was 10 on queue 15 mins later at no 4 was told no appointments left. Obviously the only doctor in decided to take half day after all only 6 doctor's attend there . Thank God they are not giving out covid jabs

Worset surgery in Liverpool doctors and staff are a joke

Welcoming and pleasant staff. Very busy answering telephone calls and 'walk in' enquiries. Seen on time for nurses appt, questions answered with care and thoughtful responses. Good banter with nurse. Covid safety precautions in place.