B&Q Reading image

B&Q Reading

Home improvement store Paint store Do it yourself store Lighting store Kitchen furniture store Plumbing supply store Christmas store Radiator shop

Warehouse-like chain for DIY, decorating & gardening supplies, plus lighting & home furnishings. People often mention manager, customer, service, store,


Address

Reading Gate Retail Park, Acre Rd, Reading RG2 0QG, United Kingdom

Website

www.diy.com

Contact

+44 118 923 0000

Price rating

$$ $$

Rating on Google Maps

4.00 (2.1K reviews)

Open on Google Maps

Working Hours

  • Saturday: 7 am to 8 pm
  • Sunday: 10 am to 4 pm
  • Monday: 7 am to 8 pm
  • Tuesday: 7 am to 8 pm
  • Wednesday: 7 am to 8 pm
  • Thursday: 7 am to 8 pm
  • Friday: 7 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: manager (8) customer (6) service (6) store (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Rohit P. 5 months ago on Google
    I went there to buy tiles and kitchen equipments along with my builder. We used a wrong equipment to collect tiles that was next to it.From nowhere Harry came and started questioning us who allowed us to use that equipment.When I was on phone he just kept asking very rudely and even telling me how to put things on trolley.He was asking if i m buying tiles?If not why was i there for?I’m there to buy stuff not to learn or get trained from him. Very unprofessional and arrogant.He should be trained instead how to approach with customers.Wasn’t a good experience.
    1 person found this review helpful 👍

  • 3/5 Mr Tyrewise L. 10 months ago on Google
    To start off with I would like to firstly point out that the manager Harry was very disrespectful had a massive attitude. Problem started to accuse my sister and me of lying instead of looking for the facts and getting to the bottom of the problem and solve it rather this manager of B&Q was very disrespectful and arrogant in his attitude. I asked if I could talk to another manager once the other manager turned up, he was very respectful very open minded and solved the problem. Instantly his name was Naren one of more experienced and little older than the manager Harry, mr Naren who was kind understanding and sorted the problem out without any more commotion I would like to add that this manager, Harry needs to be talked to or sent on a extensive customer service course I don’t know who made him a manager, but this guy is not management material it would be nice if this so called manger Harry apologises to my sister he took advantage of a lady who is suffering with severe anxiety, panic attacks and is under the mental health act because of her mental state and instead of stopping and talking to my sister and understanding what she is requesting and has a problem he started to really put her down right know I’ve had to take her home so that she can take some time to sort herself out
    1 person found this review helpful 👍

  • 4/5 J 5 months ago on Google
    The shop is always well-stocked, clean, and tidy. Staff are helpful, although I wouldn't say especially friendly. Each time I've visited, there has been a good range of reduced plants in the outside section, although I can't say if these are available all the time. The store has a pleasant atmosphere.

  • 1/5 Connor T. 7 months ago on Google
    Store did not provide the delivery on the due date, and doesn't respond to any calls either from myself or customer service so there's no possibility to raise a dispute or get a refund. Absolutely 0 communication re: a redelivery or refund. Do not order from this store.

  • 5/5 Rory C. 2 years ago on Google
    The B&Q on the Gateway Retail Park is a huge store. The store pretty much has everything you could wish for. Plants and shrubs etc are always good quality so this is really a mini garden centre along with everything else. Men (and women) can stand and daydream in the tool isles. Women (and men) can stand and daydream in soft furnishings. I do both and the garden centre. Yep you can pretty much get anything you want here for your DIY home or garden project. There are now updated self scan checkouts that work well. The staff are usually friendly and pretty cool. Recommended. Tip: Click & Collect and Customer Services are just inside the main entrance and to the right.

  • 1/5 zhao L. 1 year ago on Google
    I purchased three pot plants yesterday, and would like to refund with the original package and tag and reciept, only less than 24 hours just because my wife don't like them. The manager is very impatient on explaining the policy which makes me feel very angry, I'm a loyal bq customer, the non return policy on plants compare to majority online plants selling company (14 days return) is such a joke not even mention the attitude on the service side. I hope B&Q can take some action to improve your service and staff training

  • 1/5 Barry M. 7 months ago on Google
    Ordered white marble pebbles in bulk online. Paid £30 for delivery on named day and took day off work. Delivery didn't come. Customer services say its at Reading store still. However customer services cant get hold of anyone in the Reading store in over 2 days. Utter joke. Will be cancelling the order and get it elsewhere.

  • 5/5 Sadaf K. 10 months ago on Google
    Amazing customer service from Mandy and the customer service team on tills! Our plant went yellow and we were extremely upset, Mandy was very apologetic and understood our concerns. She apologised and organised a refund for us, it was a very positive experience and we always love visiting this B&Q. The staff on the till are very helpful and always willing to help. We love the quality on the lights from B&Q and have purchased multiple for our new home 🏡 Thanks once again team.


Call +44 118 923 0000 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Recycling
    • ✓️ Batteries
    • ✓️ Light bulbs
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping


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