I took in my Grandmother’s 60+ year old ring to have it repaired. They somehow “misplaced” it. The manager of the Benton store could not have been more rude to me during this experience. Do NOT spend a dime in this store or go in thinking that this jewelry store can do a simple repair. They not only “lost” my ring but another ring as well. I wouldn’t give this place any stars.

I usually only shop at Kay’s. i pulled ip tonight to get a few gifts for Christmas and they had the door locked 20 minutes before closing. i knocked as the three ladies were in the back and all three acted as if they heard nothing.. i could have topped there sales off but i guess they didn’t need my money. very disappointed.

The salesperson very professional and knowledgeable. They answered all my questions. I will definitely return for any future jewelry purchases.

Lauren was amazing! Made my purchasing super easy. 10/10 would recommend

Nice place with friendly folks. I will be back.

Reasonable prices and very friendly staff! They even had a table set up with roses and cards to make and give your mother on mothers day.

Very friendly and helpful staff. They carefully changed the battery in my michael kors watch and I couldn’t be happier

The personnel in the store are extremely nice. However, their repair center is horrible! Dropped my wedding band off on November 18th due to a lost stone in it. It was supposed to be fixed December 7th. After I didn't hear back on the 7th, I called and found out that the repair center had lost another stone while fixing the first and was having issues sourcing a new one. Finally January 29th I get my ring back. The stones are not centered, they are not the same color as the rest and overall work is awful! My ring looks worse than when I gave it to them. I wore it with the first missing stone but refuse to wear it now because it looks like costume jewelry. I now have to find someone that cannot only fix a missing stone but fix where they added gold and shouldn't have. As originally stated, the sales people are great, but do not trust their repair center!