2/5 zack b. 1 year ago on Google
While
the
staff
were
wonderful
at
this
hotel,
it
felt
as
if
one
thing
after
another
went
wrong
during
my
stay.
A
great
hotel
should
feel
like
a
luxury,
and
this
hotel
experience
left
me
tired.
When
I
arrived,
I
was
assigned
a
room
that
was
not
the
room
I
paid
for.
I
wasn’t
told
this
at
the
desk.
When
I
called
down
to
the
front
desk
to
clarify
why
I
had
a
room
with
two
small
beds
instead
of
a
suite
with
a
queen,
I
was
told
it
was
an
unannounced
upgrade
as
there
were
no
rooms
of
my
desired
type
available.
When
I
went
to
try
to
order
food
from
the
room,
I
found
no
menu
and
the
phone
number
for
room
service
on
the
phone
was
incorrect.
I
checked
the
hotel
website
and
no
menu
is
listed
there
either.
When
I
came
down,
they
offered
me
a
paper
menu
that
was
only
partially
filled
out.
I
ordered
dinner
and
dessert
and
the
dessert
arrived
with
pistachios,
which
wasn’t
listed
on
the
menu
(I
have
an
allergy).
They
graciously
sent
me
up
another
when
I
called
down
to
ask
about
this;
however,
it
was
once
again
more
work
I
had
to
do.
That
night,
I
went
to
the
pool
and
saw
many
people
walking
around
with
robes
and
slippers.
I
called
down
to
the
front
desk
the
next
day
asking
if
I
could
have
some
and
was
told
they
should
be
in
my
room
(they
were
not).
I
was
sent
up
a
robe
and
disposable
slippers
that
were
very
difficult
to
walk
in
(while
others
had
actual
slippers).
Furthermore,
some
of
the
shades
didn’t
close
all
the
way
in
my
room,
making
it
difficult
to
sleep.
The
outlet
in
the
bathroom
didn’t
work
and
when
I
called
down
to
request
it
fixed,
it
was
fixed
the
next
day,
but
broke
again
the
following
day.
The
bathroom
sink
wouldn’t
drain
when
I
arrived.
I
called
down
for
this
as
well
and
it
was
ultimately
resolved.
The
theme
here
is
that
things
were
fixed
upon
complaint…
but
often
broken
until
that
point.
Lastly,
the
room
cleaners
moved
my
things,
perhaps
in
an
effort
to
help
me
be
more
organized…
but
in
this
case
I
found
it
very
frustrating
that
my
dirty
clothes
were
handled
and
placed
inside
my
suitcase
on
top
my
my
clean
clothes.
Some
things
(slippers)
were
moved
into
the
closet
which
made
them
hard
to
locate
later.
This
led
me
to
leave
a
Do
Not
Disturb
sign
on
my
room
for
the
remainder
of
my
stay,
as
I
didn’t
want
my
dirty
clothing
mixed
with
my
clean
clothing
or
to
have
things
left
where
I
might
not
be
able
to
find
them.
All
in
all,
the
experience
left
me
frustrated
rather
than
refreshed
and
I
will
not
stay
at
this
hotel
again.