1/5 Dmitriy Y. 3 years ago on Google
You
don't
get
the
room
you
book.
Even
if
you
do
-
you
can't
sleep
because
of
the
noise
and
smell.
I
booked
the
room
using
Booking
and
I
didn't
succeed
to
get
that
room
when
arrived.
I
was
traveling
with
my
family
(2
adults
and
2
kids)
and
booked
a
two-bedroom
suite
for
two
nights.
Instead
I
have
got
one,
very
small
room
where
my
kids
are
supposed
to
sleep
simply
on
the
floor
(but
there
was
a
mattress
and
additional
bed
linen)
First,
the
receptionist
tried
to
cheat
me
saying
that
this
is
exactly
the
room
which
I
have
booked.
After
I
showed
my
booking
confirmation,
the
receptionist
tried
to
convince
me
that
this
is
a
mistake
on
the
booking
site
and
they
don't
have
two-bedroom
suites
and
never
had.
I
suggested
to
call
booking
service
and
ask
for
clarification.
My
suggestion
was
rejected
and
receptionist
offered
us
two
separate
rooms,
which
was
not
acceptable
since
we
were
not
able
to
leave
our
small
kids
sleep
alone.
Then
the
receptionist
has
promised
us
that
"tomorrow
the
boss
comes
and
everything
will
be
clarified,
money
refunded
etc."
So,
it
was
23:00
we
had
no
other
choice
but
to
take
the
room
they
suggested.
Next
day
we
were
listening
again
that
this
is
the
room
I
have
booked
etc.
But
after
lunch
we
have
been
offered
to
move
to
significantly
bigger
room
with
two
bedrooms
which
accidentally
got
free
just
now.
It
was
still
not
the
same
room
as
I
have
booked,
but
much
better.
No
money
have
been
refunded,
but
I
have
been
offered
a
free
beer.
The
surroundings
of
the
hotel
is
horribly
noisy
-
the
hotel
is
located
very
close
to
the
big
road
with
heavy
traffic
and
close
to
the
railway
station
with
quite
a
lot
of
trains.
The
second
room
I
have
got
has
a
windows
looking
onto
a
huge
garbage
collection
area
which
makes
impossible
to
open
the
windows
and
makes
the
balcony
useless.
Rooms
overall
were
pretty
clean,
but
it
was
difficult
to
see
the
pattern
on
the
carpets
because
of
their
age
and
dirtiness.
I
would
never
recommend
to
anyone
to
stay
in
this
hotel.
There
are
no
advantages
which
worth
the
money
and
nerves
you
waste
there.