FedEx - TNT Express image

FedEx - TNT Express

Courier service Logistics service Mailing service

😠 Težko je verjeti, da se tako uveljavljeno podjetje do svojih strank obnaša kot do smeti. Plačaš pregrešno drago pošiljanje, ker paket potrebuješ čim prej. Potem pa zadržijo pakete za več tednov, ker niso sposobni opraviti carinskega postopka. Za kontakt dobiš email, na katerega nikoli nihče ne odgov... People often mention Shipment, Barcelona, transit, time,


Address

Leskoškova cesta 6, 1000 Ljubljana, Slovenia

Website

www.tnt.com

Contact

+386 1 587 83 33

Rating on Google Maps

1.60 (97 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: Shipment (15) Barcelona (9) transit (7) time (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Darja F. 2 years ago on Google
    Težko je verjeti, da se tako uveljavljeno podjetje do svojih strank obnaša kot do smeti. Plačaš pregrešno drago pošiljanje, ker paket potrebuješ čim prej. Potem pa zadržijo pakete za več tednov, ker niso sposobni opraviti carinskega postopka. Za kontakt dobiš email, na katerega nikoli nihče ne odgovarja in telefonsko številko, ki vedno zvoni v prazno. V splošnem klicnem centru pa vsakič poslušaš druge laži. Obljubljajo povratni klic z informacijami, do katerega nikoli ne pride, kako ti bodo na email poslali kontakt višjih inštanc, katerega nikoli ne pošljejo, itd. Sramotno je, da nimajo niti toliko spoštovanja do strank, da bi rekli "Imamo težave v carinskem oddelku, pričakujte zamudo dostave XX tednov", če že niso sposobni rešiti težav. Tako pa stranka nima pojma, kdaj bo svoje pakete dobila, če sploh kdaj. Dodatek: Po treh tednih čakanja na carinjenje sem obupala in si za oba "ujeta" paketa uredila carinjenje drugje. Po opravljenem carinjenju sta bila paketa dostavljena naslednji dan. Koliko časa bi še čakala mi ni znal povedati nihče, menda sploh ne obravnavajo pošiljk po principu FIFO, ampak jih veliko obravnavajo prednostno, kar še podaljšuje čakalno dobo.
    5 people found this review helpful 👍

  • 2/5 adrian m (. 2 years ago on Google
    NOTE: this is not a shipment center. This is basically administrative offices for TNT/ FedEx. I was told by the woman on the intercom (who thankfully spoke English at least…) that shipments apparently need to be arranged online, where they do pickups for companies (not individuals). She said there are NO physical shipping centers. Which seems odd, but…who knows. Anyway, a confusing process from most other places in the world, & a wasted 40 minute trip on the bus for me…/sigh
    3 people found this review helpful 👍

  • 1/5 anis l. 1 year ago on Google
    A total disaaster, waiting a full month to get my shipment and still in the customs area, they dont answer the calls or writte back on email, i had to go there personaly and the lied to resolve the matter in day or two, that was two weeks ago, TOTAL DISSASTER i dont recomend this postal service to nonody!!!!
    3 people found this review helpful 👍

  • 1/5 Jan B. 2 years ago on Google
    Laughable "logistics company" can't even find one package after 14 days of begging them on the phone. Every time they said they will call back, of course they never did. No SMS or email notification, no package details. And there is not even any info on how to contact management to at least file a complaint. So bad, I will definitely avoid using FedEx in the future, even if they were free.
    3 people found this review helpful 👍

  • 1/5 Uros C. 2 years ago on Google
    Absolutely worst shipment courier ever. Their shipments are constantly delayed and when they arrive they are stuck at customs forever. Their poor customer service personnel has been friendly, trying desperately to get the attention of their customs personnel, but there is ZERO, literally ZERO response, despite multiple pleas and calls per day. DO NOT EVEN THINK of doing business with this company. There are much better alternatives out there. For the purpose of this being an unbiased review I will not name the alternatives but they are fairly big companies.
    2 people found this review helpful 👍

  • 1/5 Klemen L. 2 years ago on Google
    Kmalu bo 3 tedne paket pri njih, kljub izpolnjeni dispoziciji. Nimam pojma kaj se dogaja, nobene informacije, na telefon se ne javljajo, na maile ne dogovarjajo.
    2 people found this review helpful 👍

  • 1/5 Andrej M. 2 years ago on Google
    The worst courier company in the whole EU. Customer service doesn't return my calls for three days now, while my parcel is waiting to be imported. I will never use the FedEx - TNT Express again.
    2 people found this review helpful 👍

  • 1/5 Mr 2 years ago on Google
    Koje smeće. Plaćena Express opcija. Bilo kojom drugom službom paketi mi stižu max za 3 dana iz Barcelone. A pogledajte ove debile. Još nemam pojma što će biti sa paketom. + Nisam vidio gori sustav pračenja nigdje i nikada. Trebalo bi ih zabraniti! Smeće! From Sant Boi De Llobregat, Spain 10 August 2021 Deliver to Rijeka, Croatia Scheduled delivery pending Shipment number xxxx Customer reference xxxxx Shipment info 1 item Hide details Save to watchlistStatus updates Local time Location Action 16/08/2021, 05:31 Brnik Aerodrom Shipment arrived at connection point 15/08/2021, 23:29 Grace-Hollogne Shipment in transit 14/08/2021, 02:11 Grace-Hollogne Shipment being processed at TNT location. 13/08/2021, 22:55 Barcelona Shipment in transit 13/08/2021, 22:10 Barcelona Shipment in transit 13/08/2021, 20:56 Barcelona Shipment in transit 13/08/2021, 20:56 Barcelona Shipment in transit 13/08/2021, 17:30 Barcelona Shipment in transit 13/08/2021, 17:27 Barcelona Shipment now at the depot nearest to collection address 12/08/2021, 20:47 Barcelona Shipment arrived at TNT location 12/08/2021, 13:55 Shipment delayed in transit Recovery actions underway 11/08/2021, 20:46 Barcelona Shipment arrived at TNT location 09/08/2021, 18:31 Barcelona Shipment now at the depot nearest to collection address
    1 person found this review helpful 👍

  • 1/5 ursa n. 2 years ago on Google
    Absolutely worst shipment courier ever. The shippment arrived on time from UsA but stuck in customs. Their argument is - we have a lot of work. With DHL, DPD and other companies custom issues are solved in less than an hour. Also no answer on their customer support.
    1 person found this review helpful 👍

  • 1/5 Marc B. 2 years ago on Google
    This concerns only TNT Slowenia, otherwise I've sent many packages with TNT overall without problems. This particular branch, despite correct documentation, wanted a new customer to pay duty, fill in data already present in the proforma bill and showed itself to be inept and incompetent. My recommendation: If you are sending something to Slowenia, use FEDEX.
    1 person found this review helpful 👍

  • 1/5 Alauddin A. 1 year ago on Google
    Dear sir/mam Tracking number is 271862942168.please can you deliver it.Its very important for me that's I have chosen you.Already you guys are delayed 7 days please do something.
    1 person found this review helpful 👍

  • 1/5 Kristijan B. 3 years ago on Google
    They lost my shipment!

  • 1/5 Zun S. 3 years ago on Google
    Very late shipping time

  • 1/5 Bostjan R. 1 year ago on Google
    The worst delivery service ever. I already ordered a couple of times items from third party countries and NEVER had so many problems, as i had them now. So many extra papers needed, they are not picking up the phone for 3 days and after that they charge you the storage for this time period. At the same time they are putting you to condition, that you have 5 days to reply or call their number, and of course nobody picking up the phone. Email respond very slow and bad. I mean it couldn't be worse. I would NOT recommend this carrier to anyone. At the end, i didn't get my item and it was returned to sender.


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