1/5 geoff d. 4 months ago on Google
The
evening
started
where
we
were
met
by
a
waitress
who
immediately
told
us
what
we
could
not
have.
This
is
a
regular
visit
for
our
family
on
Christmas
eve
and
it
did
not
set
a
good
tone
for
the
evening.
Our
other
experiences
have
all
been
excellent
I
have
to
say.
After
providing
us
with
drinks,
our
order
was
taken.
Still
a
bit
disappointed
we
waited
for
our
starters.
This
took
the
whole
of
an
hour
to
arrive,
and
we
were
not
visited
by
the
waitress
at
all
during
this
time
to
apologise
or
explain
the
delay.
The
starters
were
OK,
but
not
to
the
usual
high
standard.
What
then
followed
was
another
long
wait,
only
then
to
be
served
food
that
was
completely
over
cooked
and
inedible.
We
soldiered
on,
but
in
the
end
we
left
a
lot
of
the
food,
feeling
quite
embarrassed
that
we
left
so
much.
Eventually
the
waitress
came
back,
after
some
length
of
time
to
ask
us
how
our
meals
were.
By
then
as
you
would
appreciate,
we
had
finished
what
we
were
going
to
eat.
My
wife
explained
our
dissatisfaction
only
to
be
asked,
what
else
would
we
like,
ie
another
meal.
Of
course
we
did
not
feel
like
this.
I
would
have
expected
an
apology
and
perhaps
a
visit
from
the
manager,
to
explain
our
situation.
That
did
not
happen,
and
no
further
contact
was
provided
by
the
waitress.
We
therefore
paid
our
bill
and
left
thoroughly
dissatisfied
with
our
customer
experience,
with
me
trying
to
stop
my
wife
publishing
her
feelings
on
social
media.
I
can
assure
you
we
have
not
done
this.
I
have
to
say
as
a
resident
of
sully
we
have
been
really
supportive
of
the
establishment
and
recommended
it
highly.
However,
this
experience
has
left
us
wanting
and
reconsidering
our
patronage.
In
terms
of
improvement,
hopefully
I
have
given
you
food
for
thought
in
my
review.
Please
excuse
the
pun.
1 person found this review helpful π