2/5 jeremiah k. 8 months ago on Google
My
initial
experience
with
Radcliffe
was
positive,
which
you
can
see
in
my
earlier
review
below.
I
maintain
that
the
employees
I
first
engaged
with
were
very
competent
and
well
mannered.
However,
recent
interactions
have
marred
that
impression.
I
purchased
a
Tudor
Black
Bay
Ceramic
watch,
which
I
found
too
heavy
for
my
nerve-damaged
wrists,
resulting
in
minimal
wear.
This
was
my
own
oversight
since
it
was
an
impulsive
buy,
not
factoring
in
its
size
and
weight.
Later,
I
bought
a
Blancpain
Leman
from
Radcliffe
which
I've
adore
and
frequently
wear.
Wanting
to
trade
the
seldom-worn
Black
Bay,
I
reached
out
to
Radcliffe
about
the
new
Black
Bay
54s.
They
promised
to
contact
me
when
available,
but
never
did.
This
lapse
in
communication
was
my
first
disappointment
and
it
foreshadowed
the
events
to
come.
Later,
I
tried
trading
in
the
Black
Bay
Ceramic
through
their
online
form,
which
limits
you
to
submitting
only
pictures
and
basic
information
about
the
watch.
My
photos,
taken
with
a
cellphone,
didn’t
do
the
watch
justice
given
how
dark
the
watch
is.
Radcliffe's
subsequent
offer
of
$2500
was
extremely
undervalued.
Even
when
I
provided
context,
the
employee
dismissed
my
concerns,
stating
the
watch's
highest
used
market
value
would
be
around
$3500
despite
there
being
multiple
vendors
selling
this
watch
at
a
worse
condition
for
well
above
that
value.
Contrastingly,
another
vendor
quoted
$4400
based
on
better
photos
and
description,
starkly
different
from
Radcliffe's
assessment.
It
seems
Radcliffe's
commitment
to
customer
service
wanes
when
you
transition
from
buying
to
selling.
While
I
had
plans
to
purchase
more
from
them,
this
experience
has
made
me
reconsider.
Despite
getting
a
better
offer
from
a
different
vendor,
I
chose
not
to
sell
the
watch
just
yet.
I
don't
really
need
the
money
right
now
and
the
watch
shouldn't
lose
anymore
value
any
time
soon
especially
given
that
I
don't
wear
it.
The
experience
with
Radcliffe
also
very
much
soured
me
on
selling
this
watch
anytime
soon.
Original
Review:
Very
professional
and
kind.
Came
in
to
take
a
look
at
their
Tudor
watches
and
went
to
both
locations.
It's
been
a
long
time
since
I've
been
to
a
physical
jeweler
but
the
staff
made
me
feel
welcome
despite
this.
Lovely
selection
and
great
watches,
highly
recommend.
Edit:
I
found
that
I
had
an
allergic
reaction
to
the
metal
in
the
watch
I
purchased.
I
brought
it
in
for
an
exchange
today
and
the
same
sales
associate
that
sold
me
the
watch,
Hind
Walker,
took
care
of
it
without
issue.
She
obviously
has
a
passion
for
the
products
and
is
extremely
knowledgeable.
I
have
no
doubt
that
the
rest
of
the
staff
is
also
the
same.
Overall,
Dealing
with
Radcliffe
has
been
nothing
but
positive.
Whether
you
are
buying
a
luxury
product
or
something
very
simple,
the
staff
makes
the
experience
extremely
pleasant
and
smooth.
I
will
likely
be
dealing
with
them
in
the
future
for
all
of
my
watch
related
needs.
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