Came to sign up, 2 staff were at front desk on their phones I stood there waiting while one went into the back room which I assume is a bathroom and the other staff did not greet or smile at all so I just initiated the convo first. I signed up, I didn’t even get offered a tour of the gym? But whatever I took my membership card and left. Found time to finally go after a few weeks late at night due to work and exams to find out my card doesn’t even work 😂 Great first impression. Now I don’t know what to do as I don’t even want to go back. For how much you pay to go here you’d think your membership card would at least work or be activated. Edit: Was on the phone with them they forgot to “tick” 24 hour access. Assuming it was fixed, went late at night again and whatdya know? It doesn’t work, AGAIN! Frustratingly, asked to get off work early so I can go in during business hours. They issued me a new card said it should work but can’t test it because it takes a few hours to activate. Honestly, atrocious. I paid for a gym membership and I never used it once. Waste of money, waste of time. Extremely disappointed. Practically a scam if you think about it. Pay for something I can’t even use. No reimbursements whatsoever.

I’ve been here a fair amount recently to use the stair master on the bottom floor, and the amount of people I’ve seen not wipe down equipment after using is disgusting. It makes sense because I thought the equipment felt gross. I’m finally writing this because I just witnessed someone profusely sweating all over the stair master..buttons and all, no towel and just walk out. I had to wipe it because the thought of someone else jumping on there and pressing those buttons horrified me. Maybe a staff member should be cleaning the equipment every arvo or start giving out warnings to people for being unhygienic. Also filling the hand sanitiser in that area would be great 👍 25/9 6.30 am The photos dont do it justice 🤢

Half the time when I come in, staff never greet you or are on their phone. Always being overcharged for payments that are not my fault (issues with Debit Success not taking out payments as usual). They don’t tell you everything when you sign up with them on contracts despite having an obligation to tell you the important parts. Never get back to you on issues, issues never get resolved on time. Don’t go with Mount Gravatt Goodlife and never do a lock in contract. They will do anything to take every cent from you such as “increasing fees” DO NOT RECOMMEND. My cousin had a similar experience to me at this Goodlife and she left for another gym. She called to cancel membership and they didn’t. She had to come in person to tell them to cancel immediately and they kept hassaling her trying to make her stay on contract.

Be careful with their customer representative, particularly if you are requesting cancellation. If you call them and give a month notice and when you call them again when your actual cancellation date comes, they may say that you never requested cancellation. You may have to give them your call record to prove that you did call. Very strange. Finally they did sorted out after I gave them my call record.

I’ve been a member of GL for a good 1.5yrs now and i can tell you, most of the receptionists at Mt Gravatt club are quite rude and unfriendly. A lot of the time they pretend to be on their PC to not greet you. I’m saying not even an eye contact or a hi. Some of them do greet (barely), but with a very unpleasant face like they were forced to do so but hated it. To be fair, i dont exprect them to be bubbly all the time, but a “hi” is such a bare minimum that’s expected of them. Very disrespectful and incompetent staffs. I didn’t really care too much because i was there to workout not to judge their poor behaviours. But i think its an issue that needs to be addressed and improved if they want to keep customers. Not to mention their ridiculous over due charging system, cancellation process and their attitudes towards you after you put a notice in. Guess ill never come back

I was more a frequent member here about 10-12yrs ago - when they had a nutrition store on the main floor - and recently returned for a few session due to locality. All I can say is none of the weight equipment at the back near the mirrors has been changed or updated in all this time. The lack of actual flat (safe and not faulty) benches to do any kind of dumbbell exercises is abysmal. Also difficult to find any 1.25kg, 2.5kg, and 5kg weights as they’re hardly any. Also, the upstairs has no mats and only like one foam roller for the whole gym. The reception staff seem very friendly, but this place good do with a decent refurbishment.

This club has been in a steady decline for a while now. Showers often out of soap, lockers no longer available before 6am (unless a padlock used) , machines often needing repair (some members are resorting to conducting own repairs so equipment can be used.) Steam room not usable until after 7 due to cold tiles, carpets do not appear to have been cleaned for ages, hell, even the fire alarm system has had a fault on it for the last 5 months despite me advising 4 different staff members!. And now they want to up their prices. Well premium prices should demand premium products and services, of which this club currently doesn't deliver. I'm not the only disheartened member about to elsewhere.

The company they work with for payments is called Debit Success. Go look at their reviews and think about it before signing up to any Goodlife cause that’s who you have to deal with for your payments. Both Goodlife and debit success are useless when it comes to helping a customer. Blamed me for their company failing to take out money out of an account that had sufficient funds. Spoke to bank as they told me to then they tell me I need to call my Visa card provider. I have done all relevant checks and still getting charged late fees. Not good enough. Do better! You’ve just lost another long term customer.

I love goodlife gyms but I do not like this location. The car park is super small and down a hill and when it fills up there’s not point as it’s on a massive main road. Also the gym is spread out over 3 floors which for some people is really inconvenient. I didn’t enjoy the equipment choice here I would recommend Alexandra Hills Goodlife over here.

Wonderful gym and a great supportive environment. Clean toilets and the equipment also. The staff are friendly and helpful. Great place to workout!!!

Great gym, friendly staff and has a great mellow vibe. Only problems are that the steam room and sauna should be open 24hrs. Why do they get shut off when the gym is unstaffed? Lockers are probably the only other issue, you can never get a swipe card to use them.

Overpriced. The equipments are quite old and always have to wait to use them. The bathroom and the locker area are not clean. Poor maintenance. The staffs are usually only friendly when they want you to take up a membership. It's told "24/7" but the access cards don't work. The tags were not provided as they "ran out of it". The Sauna and steamrooms are closed by 7 sometimes earlier. So you can't really enjoy it. Lock in contract! Which means you can't break it if you don't like it.

Staff close early and are super stingy. My membership includes Friday to Sunday bring a friend but they close when you want to bring them. All the reception are super rude and the equipment is no longer in good condition.

Came to do a class. Class time was different to what was advertised online - it had already been going for 15 minutes when we arrived. It was freezing in the gym. There was equipment everywhere. The equipment is dated. The bathrooms are filthy. The carpet is disgusting. Everything has a layer of grime and dirt. The music is dated and tacky. There are no yoga/floor mats or good foam rollers. SORT. IT. OUT.

Relatively nice gym overall. But the ceilings are quite low and it doesn't have the best ventilation, so when it gets busy it smells quite musky and gross.

Only half number of showers are acessible. It is quite frequent that body shampoo or soap runs out in these showers without people refilling. Sauna and steam room are usually inaccessible during weekend when most people are free to hit the gym. They claimed to be only open during ‘staffed’ hours 8-3pm Saturday and 9am-12pm on Sunday. Electronic lockers malfunction occasionally and your belongings are put in lockers at your own risk. Locked lockers with padlocks are limited to only 6nos and clearly they are occupied most of the time. Bad experience with staff and the amenities!

The relaxation areas are absolutely brilliant though they aren't gender specific. This place is relatively spacious though it can be confusing for new comers. Not to much in machine variety but it has the staples on what you might be after. Women's room is rather cramped though

Staff are good. But respectfully, fix the air conditioning! t's been months and those temporary machine aren't helping.

GUYS BEWARE OF THIS GYM! MAKE SURE YOU FOLLOW UP IF YOU ARE THINKING OF CANCELLING YOUR MEMBERSHIP! They make it unnecessarily difficult to cancel your membership. I signed a 1-year contract and hardly went but I still paid for my membership as I had signed up for the contract - this is totally fine. My membership is ending this month so I tried calling the gym in October to let them know I would be cancelling - I tried multiple times and could not reach anyone at the gym so I went online and could not find any email address but a query page so I put through my query with my details and the request to cancel. I received an acknowledgement email and then I never received any email back from GoodLife regarding my request. So I called again early November and got through to the reception. I asked about the end date of my contract and my request to cancel after that. I was told then that it would be cancelled automatically after the last payment of my contract and that I would get an email regarding this. I reconfirmed that there was nothing else I should do to confirm the cancellation and was told no it is all good. I went into GoodLife 05/12/2022 (last week of my contract) to re-confirm the cancellation and that I would not be charged after this date. The receptionist took a look at my account and told me that I need to provide them 30-day notice to cancel and that I would be paying for another 4 weeks before the cancellation takes place! At that point, I was shocked as I had put through an online query and spoke to them previously about this! So I told the receptionist that I had called previously and the receptionist had a look through my profile and said oh yes I can see that here you had called on 03/11/2022 which was a month ago so don't worry about it, it will be cancelled from today. I reconfirmed again that I will not be charged again after this week and was told yes. I also asked if I will be getting an email confirming this and was told yes and that it would be sent out to me today. I still have not received any email so I am a bit worried that they will keep charging me for another 4 weeks. Anyway, BEWARE IF YOU ARE CANCELLING GUYS!

Worst gym by far. Just a large gym a lot of empty space with almost no machines unless you want to cycle then don’t worry, that’s all they have!

If I can have put minus stars I would... they don't care about the customers. I have been member for long time, but they always mess up with the membership fee... when you talk to them, they will always promise that they will fix it but never do. So disappointed 👎

It's a good gym with facilities and trainers, but when I sent a 'contact' message about freezing my account due to circumstances, I got no reply. Over a week later and no reply. Instead I found out when you log into your account, you can request a freeze that lasts only a maximum of 53 days per year. My freeze is special circumstance too. I have been a member since 2021-- I'm not sure if I'll keep membership after this freeze is ends.

This place needs a revamp after 20yrs was originally Fitness First. Womens showers need regrouting & there’s mould everywhere in the showers. Your aromatherapy room smells like wet gym socks…. aromatherapy alright. Sometimes I even question if you even hire cleaners.

Not the greatest gym. Equipment is decent but a bit tired. Small weights area can be very limiting at busy times, would be great to see some new equipment as nothing new has been introduced in years and more weights in other levels like level 3 training area - more could be done here. Also air con is never cool enough, staff are lovely though always helpful.

Needs a refurbishment ASAP all equipment is super old and dont have alot of basic machines such as a seated row. I won't be back

My first reform pilate class was great. The instructor was very friendly and professional. I felt so good after my first and second reform class. I would like to recommend it to others!!

Great gym. Good staff. Good patrons. Well priced, but then again you can't put a price on health. Well worth joining.

Good place, however less equipment and sometimes get very humid due to poor air conditioning….

The Goodlife Club has very reasonable pricing and it's great to be able to access multiple clubs around the country. The Mount Gravatt club itself has the equipment you need and great classes to join throughout the week. The platinum pass is the way to go :)

Super friendly staff like Sarah always there to help with anything, great atmosphere, love to be here with my friend, I would say definitely gym that I was looking for…. Thanks to the manager and staff for providing such a great service and equipments.

It was very, very disappointing and the worst pay system ever. My girlfriend and I paid for only a month and after a month we never went to this gym, but we still each paid $25 a week and talked about this twice and cancelled our membership. However, the payment continued to go out and we didn't want to pay more, so we transferred all the money to other account, so they took up additional charge and cancelled after it for 42 dollars more the name of overdue. They have unnecessarily taken more money from us in the name of a month's Notice, which is very, very very stupid and annoying

Perfectly positioned near Westfield Mt Gravatt this gym is perfect for everyone at any stage of their fitness journey. Although it's a large chain this gym feels like a community with great staff and friendly members!

I love 24 hour gyms with not many people around, never do you have to wait for machines or equipment.

honestly my favorite gym, the equipment and staff never fail me! the staff and personal trainers are lovely. The PT's are always open to give you a quick tip and a hand on any machines you are unsure about, nice and big gym. always clean and the atmosphere is unreal.

It is not too bad, but it feels gringy though. It will be nice if they change the old used smelly carpets. Great studios and spacious areas