Sarah with long hair who works on tuesdays and Saturdays she is extremely rude unfriendly. She can’t even count numbers of days she uses google lol. She is making one feel like a fool very disrespectful mean women. I will not recommend this flight centre actually I will say stay away from flight centre and please believe the negative reviews please . I rather go book online than getting rip off by them. Sarah you need to change your attitude !!!!

Very bad customer service. I am planning on going on holidays at the end of the month, so I went to flight center to get information about flights. When I arrived, I was barely welcomed and when I mentioned my request, the agent was acting weird. He was looking and typing on his computer while asking me quick questions about my trip. He also asked if I was going to book today and I said no and that I needed to think about it. He found me some domestic and international flights, but they were so close to each other that i told him I was scared of missing my international connections. His answer was “You are not booking now right? Then we don’t worry on the time of the flights”. I asked him to find me another flight to make it in time. He found one. And immediately after, he told me “I’m going to print the time and you can head off now”. I was shocked, I was getting kicked out of the flight center. I didn’t even had time to ask about the prices of the flight, he didn’t tell me anything. When I asked if he was really kicking me out, his answer was “Yeah I gotta work on the people that actually book something”. I simply wanted information to come back later and be sure that is what I want to book. Trust me, now I won’t come back!

Keller from this travel agency is... almost too good at what they do. It's unsettling how available they were, like they never sleep. Whenever I reached out, it was as if Keller was waiting, ready to respond instantly, no matter the hour. There was this one time when a minor hiccup occurred, and Keller resolved it before I even finished explaining the issue. It's almost as if they anticipate problems before they happen, which, while impressive, left me feeling strangely uneasy. Nonetheless, I want to stress that writing this review is completely by my own choice. No one has influenced or compelled me to do so, and I want to reassure everyone that I am absolutely safe. Keller's unnaturally impeccable service and unwavering availability ensured a trip that was, um, flawlessly convenient.

After 13 months, my family and I are still waiting for a refund for our British Airways cancelled flights to the UK via Hong Kong. We were forced to cancel the flights with British Airways booked through Flightcentre because at the time due to Covid Hong Kong were not allowing transit through the airport. We were told to expect 12 weeks typically for a refund this was at the end of February 2022. We have contacted Flightcentre numerous times, who exclaim there is no news from the airline and can’t give us any more information on any efforts to track down our refund (as presumably none are taking place), we decided to contact the airline directly but because it was an ‘agency booking’ they won’t deal with us directly – it’s a vicious circle of non-action from both companies. At this stage it feels like collusion to defraud consumers, the only reasons for a refund taking in excess of a year (when a flight was legitimately cancelled, it’s not like we had a choice to even take the flight) are collusion/fraud, negligence or ineptitude. HELP!!!

Pretty disappointed. I thought Flight Centre were meant to encourage people to get excited about travelling again, but I basically felt like I was wasting their time and then asked to do the research on my own if I wasn’t definitely going to book with them today.. I also booked an appointment, so they knew to allocate that time for me. I was very surprised to be rushed off like that. I’m looking for a long-term travel agent to spend a lot of money with over the years. I love travelling and I love to get advice from someone who’s passionate and an expert in the field. So, the least they could have done was help an enthusiastic traveller with some ideas on things to do. But if they’re not willing to do the customer service work before the selling, then I choose to take my business elsewhere. Thank you.

DO NOT TRUST FLIGHT CENTRE!! I booked a holiday before the beginning of Covid, using a SKYE card (essentially a credit card) as recommended by the agent under the advice that it would be fully refundable). Covid hits I cancel the trip and I'm forced to pay into this card for the next 12 months while they bounce me from stood down agent to stood down agent. Over a year on they "refund" me (ie; bringing the ledger of the card back to zero) while keeping what I have paid them!! They are offering a paltry $1400 out of the $3000 or so I have paid them. Don't trust the agent and look CAREFULLY at the wording in the fine print!!!

The worst customer service i have experienced from a travel agent anywhere. They do not reply to emails or phone calls. Very sloppy operators. Refund monies were not returned to me without asking 3 times. Nothing explained properly when arrangements had to be cancelled. And dont expect assistance when you are overseas and ring the 24/7 emergency line. It just goes to a message service saying ring back during business hours. The person i dealt with was Nathan. . All he does is make excuses about how busy they are. If you cant deliver a service get out of the business. . Do not use these people. They are amateurs and not to be trusted with your travel arrangements.

I would like to give a big shout out to Mathew Ryan, after 2.5 years of not seeing my children I was about to fly to go and welcome my 2 new grandbabies. I had massive problems at Brisbane airport and ended up not being able to board my flight. Completely stressed out I contacted Mathew to change my flights and he was nothing but wonderfull. Calmed me down , made everything sound too easy and was just the most helpfull and best service I could wish for. Big recommendations for this man.

I have over $1,000 flight credit with AirNZ due to a cancelled flight late last year. AirNZ cannot help me as I booked through this Flight Centre. Flight Centre refuses to help me over the phone and has instructed me to go to the store in person to sort the issue, even though I told them I live in Brisbane.... DO NOT BOOK ANYTHING THROUGH THEM. You will never get your flight credit back if flights are cancelled

Matt Neale worked with me for my most recent trip. Matt's professionalism and ability to find great prices exceeded my expectations. Despite usually relying on online sites, this experience has convinced me to go back to booking with agents. Exceptional service! Thank you!

Had a great experience here with Tina! She helped me plan my whole trip to Portugal and everything went amazingly, she helped with recommendations on which cities to visit as well as the tourist attractions and the accommodation was amazing especially taking into consideration what she worked into my budget! I visited some real hidden gems and I would absolutely go back to her because of all the care she put into my trip while being lovely and professional. Thanks for making my travel experience incredible!

Elle Crowe has been our family's travel consultant for a few years now. Elle is always a pleasure to deal with and has a positive outlook. Elle is always prompt in dealing with our travel queries and also issues that arise while on our trip. We are currently booking a trip with Elle at the moment and will continue coming back. Elle is highly recommended!

Matt Neale made my trip to Melbourne a dream. I was on a tight budget and he still managed to make everything 10/10, from transfers to activities to accomodation. I'll 100% be booking my next trip with Matt - his amazing recommendations will make any trip incredible, I’m sure. Couldn’t recommend him highly enough.

Booked a month long trip with Chantelle to Egypt, Jordan, and Turkey. She went above and beyond to book hotels, flights and tours for us at a fraction of what we thought it would cost. Everyone in store was super friendly and made it quite a nice process.

James Spencer was very helpful to find affordable and convenient flights for my trip to visit my family. I had a carefree holiday and new that my flight plans will be looked after.

Matt is absolutely incredible!! Amazing customer service and a wealth of information - he went through every detail clearly with us, and did whatever he could to help us save money on flights and travel insurance. I would highly recommend visiting the Queen St Mall centre and booking in for a consult with Matt 😊

Thanks to Tina at the Brisbane City Flight Centre, my partner and I have enjoyed a wonderful European holiday. We discussed our our travel preferences with Tina, who set them all in place- beautifully. From Brisbane to Zurich, to Zermatt, to Chur, to Milan, to Venice, all with connecting trains. We then joined a cruise from Ravenna to Barcelona, where we disembarked to stay for a while to finish our amazing holiday. Tina’s attention to detail is exemplary. Flight Centre Queens St is A1 ( as is Tina)

James was very helpful. He understood what I wanted and advised me on important visa matters that I wouldn’t have thought about on my own

I recently booked at holiday with Keller at this store. I have an overwhelmingly positive experience with this. The process was super smooth and left me feeling confident, especially as a first-time traveler. He also had good knowledge of the destination and gave me advice about what to do and where to go upon arrival. I would 100% recommended going through this flight center for anyone looking to have a well-planned and stress-free holiday.

James Spencer at Flight Centre Queen Street Mall. We have been seeing James for our travel needs for a number of years now, and he has always provided outstanding service and support to help us achieve our travel goals. James has so much knowledge of the countries most of us want to travel too and he is able to paint the big picture of a travel experience to his clients, yet still cover off on the small details that are important to ensure a trip runs smoothly. I would recommend James to all who are intending to travel in the future. Happy Travels. Phil Toma.

Over the last few months I made a number of bookings for a trip to the UK for the rest of the year, with time spent in Thailand, Europe and Singapore. Tanya arranged all this for me, with many thanks, and with the utmost of excellence and perfection. She has a sweet and friendly nature and in my opinion would certainly be an extremely valuable asset to Flight Centre.

Popped into the Queen St Mall branch to book a flight and hotel to Syndey after looking online as we wanted some help finding the best deals. Was served by Molly and we were very happy with the support, guidance and service we got in the branch and even via email after our visit. Looking forward to our trip. Would visit again!

Just want to say a huge thank you to Matt Neale for organising our honeymoon! We originally called flight centre to make a booking with a travel agent and we spoke to Matt and knew we wanted him to look after us, and that he did!! He has been INCREDIBLE through the whole process.. we’ve had a bad experience previously with another travel agent and Matt completely made us feel so comfortable and at ease and no job was too big or difficult!!! Thank you Matt for helping us plan our dream honeymoon to Vegas and Mexico! Everytime we talk to you, you make us so much for excited for our trip and have made the whole process such a breeze! We are so grateful for you!! You have made our dream honeymoon come to life!!

We were so pleased with our most recent holiday to Lord Howe Island, which was all impeccably arranged by Flight Centre's Tina Ametrano. This is just one of many holidays arranged for us by Tina and we couldn't be happier with all aspects of Tina's travel agent professionalism and her attention to detail. Thank you again Tina. The Griffins.

Tina helped getting my flights , visa and insurance sorted . Best part she stayed overtime after closing at 8:00 pm on Friday for more than half n hour for sorting everything since I had a few technical issues. I highly recommend Tina to anyone in need of reliable and trustworthy Travel services. Her exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty.” Thank you Tina

Exceptional Service at Flight Centre Queen St Mall! I had the pleasure of visiting Flight Centre at Queen St Mall and was thoroughly impressed by the outstanding service and the remarkable staff. From the moment I walked in, the team made me feel welcome and attended to my travel needs with utmost professionalism and expertise. Elle was incredibly knowledgeable about various destinations, flight options, and accommodations, offering invaluable insights and suggestions tailored to my preferences. Her attention to detail and willingness to go the extra mile in assisting me with my travel plans truly stood out. Moreover, Elle made it super seamless and easy for my flights to Melbourne and provided the best places to visit and how to get around. Her friendly demeanor and genuine enthusiasm for helping customers made the entire experience enjoyable. It's evident that the team at Flight Centre Queen St Mall is dedicated to ensuring their customers have a seamless and satisfying travel booking experience. I highly recommend Flight Centre at Queen St Mall to anyone seeking top-notch service, expert guidance, and a team that genuinely cares about making your travel dreams a reality. Kudos to the fantastic staff for their exceptional assistance!

Molly was an outstanding travel agent who efficiently organised our entire holiday and made our visit to Flight Centre very welcoming. She was great at explaining every detail with care and answering all our questions, whilst also getting the best possible deal on our trip. Can't recommend her enough!

Fun & Easy Trip Planning at Flight Center! 🌍✨ Just walked into Flight Center with a big travel itinerary of 18 days in Japan, and it turned out to be the best decision ever! The team there is fantastic – Matt was super patient and was so practical. We tweaked my itinerary, and he showed me cool day trips and spots that don’t break the bank but are total fun…. The vibe at Flight Center is super chill and friendly making the trip planning a total breeze. 🎉✈️

Like all businesses Flight Centre ratings are at the mercy of their staff. I'm happy to say all the Flight Centre agents I have dealt with have been great! Knowledgeable and well travelled.

Very helpful staff and my consultant was Keller. He was there to explain everything and will help on my return trip.Top marks for his patience and knowledge.

I can’t say enough about your travel agency. You are really a great travel expert who takes the time to listen to the client’s requirements and plan the trip/tour within the budget. I have never had any issues in any of my 3 trips. Every time, your planning and guidance make me feel comfortable visiting the place for the first time.

Yes .... Elizabeth was very helpful and informative and a very pleasant demeanour.... I will definitely recommend to anyone ....

A great helpful & efficiently friendly operated service provided by the staff! Very professional and quick flights booked! The best prices available! Wheelchair access is available!

Friendly staff. All monies returned after holiday cancelled by covid. I will book with then when I can travel overseas again.

After visiting another FC last month or so, I was really disappointed with the service of the so-called 'experienced agent', so I came here, and I'm glad I did. James Spencer did a fantastic job of listening, but being quick while I was on my lunch break, but happy and fun all at the same time. Although I only booked flights and insurance, I will be spending a lot more money with James over the coming year, which I did not mention and he was still amazing. What a truly lovely guy with a great attitude. 10 out of 10 mate!

The service made us feel very welcomed but as far as our trip went, it was extremely disappointing. We had no communication when our flights were changed from 8:50pm to 10:05pm from Heathrow airport, and therefore it caused issues at the airport. As well as this, we specifically required seating together and on none of our flights were we seated together. Extremely unhappy that this happened because we had a nice time in store but were let down when it came to this agencies organisation skills. Wouldn’t recommend.

My partner and I went into the queens street store to make an enquiry about some international flights and just general info, only be made to feel extremely unwelcome. Weren’t even offered to take a seat. So awkwardly standing in front of a man sitting at his desk rudely saying that they don’t offer flights to this particular destination, which is fine, as we aren’t booking now. I repeated my request mentioning that we were just enquiring about information (truly any information), just to get a reply such as “like what” in what has to be the most judgemental and confrontational way I’ve experienced in any customer service orientated business. I called shortly after leaving and receiving ZERO information to leave some feedback in regards to this experience, I get no apology, no explanation, absolutely nothing to show they really care about making improvements on unsatisfactory experiences customers have at their store. First time and last time I will ever step foot in a flight centre store.

Huge thanks to James Spencer at Queen Street Flight Centre who put together a seemingly impossible itinerary for me, and all while being on hold to Qantas himself. And then magically rescheduled flights for me when one was cancelled a few days later. I hope Flight Centre realise what an asset this man is to their business. Thank you!

We went to this branch of Flight Centre and taked with with of their staff and advised her our details and datea and where and when we wanted to travel to. She promised to send us via email quotes. We also enquiry about travel insurance and ahe also said she would send it via email. This happenes a couple of weekends ago. We called to the cellphone number on the business card she gave us and nobody answered ever. We also called to the Flight Centre number and after a couple of times of more than 30mins waiting we decided that was enough and we can guess that Flight Center is too busy and not intereated in getting customers?? Too arrogant for being a big player? The least it can do is just telling that they will not serve and help you and don't waste your time and keep you in hope of receiving the promised quotes and travel plans. Bad customers service. The staff lady's name starts with letter R. I would not advise anyone to go to FC and even less talk with this your and irrrisponsible lady.

It’s very important to find a good travel agent when it comes get your flights. I did not have a good experience in this flight centre but I did end up buying all my tickets with another store.

We've tried to use travel agents before but never really saw the value. However, after working with Alana Pilcher from Flight Centre, we will be recommending her to all our friends and family and using her for our future holidays and travel plans. Alana helped us book a long holiday and migration travel spanning the USA and UK, helped us navigate Covid and multiple travel plan changes and the stress of visa issues. She was patient, extremely helpful and highly responsive when we thought we had to cancel, and eventually when we had to chop and change travel plans at the last minute. Alana provided clear and prompt advice throughout and made our awesome trip possible; she is an absolute credit to Flight Centre and we were absolutely impressed with the high quality of service provided. Thank you Alana, you've won us over as lifetime customers.

Hello! Today I went to the Flight Center offices looking for help in a very delicate situation. I have to return to my country as soon as possible due to a serious illness of a family member and I needed to find an affordable flight as soon as possible. But above all I needed a sympathetic treatment. Jemima hasn't hesitated to help me. Not only she has found the best option for me, but also the treatment has been beyond excellent. Thank you very much for your help. I appreciate it a lot! We need more workers and, above all, people like you!

If I could rate 0, I would. I booked my flight with flight centre representative Nathan, on the day I was due to fly out, I missed my connecting flight. The airline recommended that I contact flight centre as they were unable to make any amendments. I called numerous times and sent an email to contact me urgently, I contacted other flight centre locations, unfortunately queen st was the only location that could assist me. At the end of the ordeal, I had to pay for another flight. All in all, in the event of an emergency, flight centre is not there to assist you. Lengthy call wait times and lack of assistance when in need is enough for me to never book there again. You’ve lost me flight centre. Would not recommend to anyone. 0/10

I booked a 3-4 week holiday with flight centre to Canada which included, tours, hotels, ski package and flight changes. I wasn’t provided an updated itinerary of my international flight change, wasn’t provided bus shuttle company details or contact numbers and received no response (in excess of a week) to emails where I had to visit the store in person to have questions answered - such as new flight details. I would not recommend using flight centre, it seemed as soon as the total holiday cost was paid, the customer service completely diminished. Not a good experience!

I don't use flight center any more. I think they are good for a first time traveller but once you figure out whats involved you will save A LOT of money doing this groundwork yourself. Using online tools like Google hotels and flights you can easily book multi leg trips with multiple hotels. The reply below is untruthful. There is no real expertise required at all and staff i dealt with are not particularly knowledgeable. Use them for your 1st trip by all means but youll do much better with a greater range of choices as soon as you take advantage of free online tools. Google is fantastic for flights and accommodation and they don't skim any money from you.

Monique (Flight Centre Queen Street Mall Brisbane) She is just amazing… I’m from Sydney and I contact her for to book my flights. For her it’s not just about the commission she actually tried to help every different in their different Scenarios if that means saving the person money then she will. So happy with dealing with her always Thanks again Cathriona

Nathan went above and beyond to walk me through different flight options for my trip that were within my tight budget. He managed to get me a good deal with stop-offs at my two favourite cities in the world. Great customer service, would come here again.

So helpful in uncertain times. Thank you for being so professional and understanding.

Keller was really helpful and efficient. Had all my flights and accom booked in 20 minutes. Plus he helped with an urgent last minute change to another existing booking.

Went in simply to get some guidance so we could start researching a trip. Young travel agent said 'sorry we just book tours here'. What??? Left there in 2.5 seconds. Skru Turner - don't think you'd be impressed.