Oh my god. I think this may be a scam. We were unable to get into the property. I don't think it's a hotel, maybe some sort of hostel. The code they sent us was unable to be entered on the front door so we couldn't get in. No answer to the telephone number given on Google. The flat next to the front door had a sign saying don't bang on the window so I think this happens often. We went to yhe sister hotel which had a broken lock on the front door. No one there, the reception button went to an answer phone which had a full mailbox so unable to leave a message. We had to go and book into a Jurys inn instead. Still unable to contact the hotel to try and get our money back. Steer clear of this place at all costs. I would give it No stars if possible. We are going to have to go through booking.com to try and get our money back. Photos are of the sister property with the broken door lock and very shady tatty decor. Do yourself a favour and do not book this place

Firstly we was not informed at any point that you needed to leave a deposit I did not receive a pin code to access the hotel front door, I only recieved the code after payment of the £50 deposit at the sister hotel a couple of streets away, so very misleading in the confirmation email. The room was a suite! It was a double room at best. For some strange reason it had a massage bed lent up against the wall, rather peculiar, and also one lodged under the bed. The bed itself was very old , and the most uncomfortable mattress in the world, my wife and I had an absolute nightmare trying to sleep, managed only a few hours. The toilet lid in the bathroom was faulty as well as dirty with urine stains when lifted. Loose wobbly taps in the tiniest sink hardly usable. Atfter checking out I sent a message about when our deposit would be refunded and got no response. It's a shame that not more love and care has been put into this hotel, its beyond chic, just plain old shabby. The photos online are clearly not what you get.

I heard this hotel was absolute trash. Went to take a look and can confirm. Just visiting for 5 minutes, now I’m at the GP with a hard case of the head lice. Please be prudent, only come here if you’re fully vaccinated.

THIS IS A CON LUCKY TO GET OUR MONEY BACK FROM BOOKING.COM.NEARLY RUINED A GREAT WEEKEND PLEASE DO NOT BOOK !!!!!!

Thus hotel stole my deposit and are refusing to refund it. Annoying way to check in. No staff present upon check in. Hard to contact. Take ages to reply. Don't waste your time.

Poor customer service. No one responds to emails and reception are unhelpful and try to fob you off instead of provide a resolution.