1/5 Vicki S. 2 months ago on Google • 12 reviews New
Awful
treatment
of
a
group
of
5
blind
people
by
staff
in
The
Chandos.
I
stopped
to
help
when
they
were
struggling
in
a
busy
street
in
central
London,
they
simply
wanted
to
find
a
pub
to
sit
and
have
a
drink
but
all
were
100%
blind,
and
obviously
events
were
overwhelming
them.
The
Chandos
was
closest
pub
so
I
led
them
in,
it
was
5.30pm
and
busy
however
some
lovely
customers
saw
the
situation
and
immediately
gave
up
their
seats.
They
sat
down,
were
relieved
and
I
went
to
bar
with
2
of
them
to
get
drinks.
It
was
crowded
and
escorting
2
blind
people
through
a
busy
bar
was
challenging
due
to
bags
on
floor,
people
standing
in
way,
etc
etc
but
things
began
to
look
better
when
we
got
drinks
and
I
settled
them
back
in
seats.
They
reassured
me
they
were
now
fine
and
I
could
leave.
However
things
then
went
infinitely
worse
when
I
asked
staff
to
keep
an
eye
on
them
and
help
if
they
wanted
another
drink
but
the
barman
refused
and
told
me
“well,
you
brought
them
in
here
but
now
you
want
to
go
home
and
leave
them
for
us
to
look
after”
Awful
awful
awful.
I
didn’t
want
to
go
home
-
I
was
actually
just
on
my
way
for
a
night
out
but
had
stopped
to
help
a
group
of
distressed
and
scared
disabled
people.
They
couldn’t
cross
a
busy
bar
by
themselves.
It
would
have
taken
a
sighted
barperson
less
than
20
seconds
to
walk
across
the
pub
to
take
an
order,
and
another
20
second
walk
to
deliver
drinks,
but
the
same
process
for
a
blind
person
would
have
been
very
difficult.
Sam
Smiths
staff
in
The
Chandos
were
cruel,
uncaring,
unprofessional
and
behaved
appallingly.
Not
a
shred
of
human
decency
or
compassion.
Don’t
go
to
The
Chandos,
and
don’t
patronise
Sam
Smiths
pubs
until
they
get
better
staff.
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