1/5 Brenna S. 4 years ago on Google
Hotel
room
was
moldy,
had
significant
damage
to
paint
and
walls,
no
functioning
windows,
was
in
the
basement
without
access
to
a
fire
escape
should
an
emergency
happen.
Furniture
broken,
room
smelled
moldy
and
musty.
Myself
and
my
guest
had
to
leave
the
very
first
night
and
find
new
accomodation
in
London
because
we
didn’t
feel
safe
and
felt
our
health
was
in
jeopardy.
Manager
and
staff
mislead
me,
it
took
multiple
unanswered
emails,
calls
and
ultimately
showing
up
to
the
hotel
to
get
a
refund.
No
receipt
of
cancellation
was
ever
provided,
my
card
was
charged
first
nights
stay
before
arrival
despite
the
selection
of
pay
at
hotel
option.
It
took
7
days
to
coordinate
any
kind
of
refund
and
the
hotel
still
refuses
to
refund
two
nights
worth
of
accommodation
based
on
the
48
hour
cancellation
policy
despite
the
fact
we
left
15
minutes
after
check
in
and
didn’t
stay
a
single
night.
Would
highly
recommend
avoiding
this
hotel
at
any
cost.