Disgraceful. Disgusting. Disorientated. I called in the day before after checking the reviews to make sure they clean the place up properly when we got there. Check in at 2PM - We got there at 7PM and they still haven't cleaned up our room and said they'll be another 40 minutes. We needed to drop our bags so wanted to go to the room anyway. Realised they put us in the basement and when we got there it looked like a renovation site - The cleaner said it'll take a lot more than 40 mins. Fortunately I know how to stand my ground when it comes to things like these and demanded another room immediately with later checkout. Managed to get an extra 2 hours for checkout. Felt sorry for the reception lady as she did try to help but the management should be shot dead in my opinion. Read all the previous reviews and spend an extra buck to for a better night in Chelsea its worth it.

Had some problems with the accommodation, First we spoke prier to our arrival to the hotel and mentioned that we will arrive around 2-3 am , in their website and in their emails says 24/7 But when we arrived no one available in the reception we had to wait till 9am outside with our luggage till one of the employees arrived. The second issue was that they don't clean the rooms, only if you stay more then 4 days they will clean the room on the 4th day but you do need to remind them on the third day. I did asked on the third day to clean the room the next day, but no one came to clean the room On the fourth day we had no toilet paper and no clean towels. The really good Thing is the location of the hotel . I have should've add some more money and book in another place with better service.

The apartment was dirty, covered in dust and smelled badly. The blankets were covered by hair and when we got into the beds, bed bugs bit us several times. We got out of the apartment and went to the reception at 5 in the morning, asking for a refund. They told us they couldn’t do anything and asked us to wait in the reception. We fell asleep on the reception’s couch and when we woke up nothing changed. They gave us another room at 6pm in the evening; this room were dirty and full of rubbish and we had to ask a lady to clean for us.

The place is dirty, there was hair from the people before us still on the floor when we arrived, and there's a lot of mould in the bathroom. It's also very noisy because the walls are paper thin so you hear other inhabitants as if they were in your own apartment.

Very cheap for 2 nights but the apartment was so small could reach fridge from the bed. Bathroom was dirty, walls were also dirty with holes in. Lobby was taped up on both sides with yellow tape because tiles were smashed. Reception at number 66 were not bothered and unapproachable. We will not be going back and advise others not to either.

Where do I even start! This place should be closed down. I booked here to stay over christmas and give my daughter the london experience. We actually had to end up leaving the property on Christmas day morning having to book another property. Firstly they messed up our rooms. There were 3 of us and only gave us a double room. Apparently agoda do not take into consideration of children under the age of 16 as a person so keep that in mind. Even though having paid for 3 people.. the sister hotel told us that there were 3 people checking out of a triple room in the morning and could have a choice so we agreed to sleep in the room for 1 night providing we are moved first thing baring in mine this was christmas eve. They sent us a mattress up so my daughter was sleeping on a mattress on the floor! They didn't provide us with the mattress till gone 9.30 even after calling 3 times. We got stuck in the lift for a good 15minutes no one came after pressing the alarm several times.we had to wait for it to sort itself out. The apart wasn't the cleanest, the kitchenette wasn't all functional couldn't cook a meal. And as it was a double room there were only 2 of everything such as plates cups etc. The noise at night was horrible people hanging around in the halls till around 2.30am. So the next day Christmas day we go down to get moved and surprise surprise the person on the desk had no Idea what was going on there was no handover he told us there are no rooms as the people checking out there are then those checking in. He said he would try sort something out. A couple hours waiting there was still nothing. We had to end up booking on air bnb and leaving. The service was absolute rubbish people working there were pretty clueless. There is no health and safety side to it. The place is a joke and hoping to get refunded. If you just want a bed with a roof over your head for one night then its fine. But if you want to eat,wash etc then this is NOT the place or to have your children stay. The only good thing I will say is it's close to winter wonderland but I'd rather travel a few more miles then stay in that place. Numberouse emails and calls were made by Agoda to the reception about getting us a room or just something and never replied. Agoda who I booked through have been very helpful and trying their best of a refund. People say places have bad reviews but they actually end up ok. Not this place I wouldn't even risk it

My stay could've been quite better. Of 6 days, only one of them someone came to clean our room, but the rest of them no. It was a bit dirty in some specific rooms of the house, specially the living room. At least there were some cooking essentials.

The apartment wasnt as advertised, very run down, stains all over, broken shower (it was a powerful shower so that was great), stained bed sheets, quite noisy, not enough ventilation, the mezzanine gets very stuffy at night if you dont put the noisy fan on, on the bottom floor. Very disappointing. Location got a star.