1/5 Andrew G. 1 year ago on Google
Having
enjoyed
a
work
Christmas
party
here
in
2019,
my
colleagues
and
I
were
very
much
looking
forward
to
returning
for
the
leaving
drinks
of
one
of
our
party.
The
location
is
ideal
and
it
was
a
lovely
sunny
London
afternoon.
Sadly,
our
experience
on
Friday
night
was
miles
away
from
our
memories
and
our
expectations.
An
hour
in,
we
were
told
that
we
could
make
no
more
orders
with
the
waiter
and
had
to
go
to
the
bar
(whilst
the
tables
around
us
continued
to
place
orders
with
the
same
waiters.
There
was
a
minimum
spend
for
our
party,
which
is
entirely
understandable.
We
set
up
a
tab
and
were
advised
that
we
could
have
up
to
ten
tabs
linked
to
it,
making
it
much
simpler
for
a
party
of
around
30,
with
individuals
arriving
and
leaving
at
different
times,
to
settle
up.
Unfortunately
staff
decided
very
early
on
that
there
would
only
be
one
merged
tab
for
the
remainder
of
the
night.
It
took
four
staff
members
to
explain
this
to
us
and
why,
all
of
whom
were
clearly
uninterested
in
providing
any
explanation,
and
even
went
as
far
as
saying
on
several
occasions
that
the
member
of
the
party
that
booked
should
really
have
read
all
the
terms
and
conditions
again.
Ultimately
it
was
explained
to
us
that
the
reason
behind
this
was
that
it
made
things
easier
for
them.
At
the
end
of
the
night,
as
we
were
being
pressured
to
leave
by
unfriendly
security
staff
while
the
rest
of
us
settled
a
single
£731
bill
(that
they
had
the
cheek
to
try
and
add
service
charge
to),
staff
were
completely
flippant
and
unconcerned
as
we
tried
to
explain
our
frustration
that
they
had
changed
the
process
part
way
through
the
night
and
were
unwilling
to
split
the
bill,
leaving
a
single
member
of
our
party
with
a
full
£731
bill
to
settle
between
us.
Really
poor
customer
service
and
lack
of
any
flexibility.
This
is
over
30
customers
who
will
certainly
not
be
returning!