5/5 Louis 9 months ago on Google • 28 reviews
Lastest
Review
After
Revisiting
Dial
Arch
(01/06/23)
Upgraded:
3
to
5
stars
We
recently
had
the
opportunity
to
revisit
DA
and
had
an
entirely
different
experience
compared
to
our
previous
visit.
The
previous
time
we
went,
it
was
incredibly
busy,
which
unfortunately
affected
the
quality
of
service
and
food.
However,
this
time
around,
we
were
pleasantly
surprised
by
the
remarkable
improvements
in
both
aspects.
The
food
was
impeccable.
The
steak
I
ordered
was
now
tender
and
expertly
seasoned.
But
the
chicken
supreme
dish
and
the
lamb
croquettes
were
really
the
highlight.
Our
server,
Ollie,
made
the
experience
truly
outstanding.
He
was
attentive,
I
happened
to
have
noticed
he
was
glancing
at
our
table
every
now
and
then,
ensuring
that
all
our
needs
were
met,
making
us
feel
valued
and
well
taken
care
of.
Our
recent
experience
highlighted
the
dedication
of
the
staff
in
overcoming
challenges.
We
look
forward
to
returning
in
the
future.
——-
Updated
Review
(29/05/23)
I
recently
had
an
opportunity
to
interact
with
Andre,
the
General
Manager
of
Dial
Arch.
He
reached
out
to
me
about
my
dining
experience.
I
am
thrilled
to
say
that
his
response
exceeded
my
expectations,
and
I
am
compelled
to
update
my
review
accordingly.
Andre
explained
the
situation
and
showed
genuine
concern
and
was
accommodating
in
addressing
my
feedback.
It
was
evident
that
they
were
passionate
about
improving
their
food
and
operations
to
provide
a
better
experience
for
their
customers.
While
it
didn’t
change
what
I
experienced
when
I
visited
the
restaurant,
I
believe
in
acknowledging
their
efforts
to
investigate
the
issue
and
listen
to
customers.
I
am
delighted
to
update
my
initial
rating
by
an
additional
star.
I
look
forward
to
visiting
again
soon
and
experiencing
the
positive
changes
firsthand.
Updated
Rating:
3
stars
(from
2
stars)
Best
regards,
Louis
—————-
Original
Review:
I
recently
visited
this
restaurant
for
a
meal,
and
unfortunately,
my
experience
left
much
to
be
desired.
I
feel
it
is
important
to
share
my
thoughts
so
that
both
the
management
and
potential
customers
can
be
aware
of
the
issues
I
encountered.
First
and
foremost,
the
restaurant
was
super
busy
during
my
visit.
While
I
understand
that
busy
periods
can
be
challenging,
it
seemed
that
the
staff
were
overwhelmed
and
struggling
to
keep
up.
Regrettably,
2
of
our
orders
were
forgotten
and
delayed,
which
meant
that
everyone
else
at
my
table
had
already
finished
their
meals
by
the
time
they
arrived.
This
lack
of
attention
and
delay
in
service
was
quite
frustrating.
To
make
matters
worse,
the
steak
I
ordered,
while
the
doneness
was
correct,
was
disappointingly
tough
and
chewy.
It
felt
like
I
was
attempting
to
consume
a
piece
of
rubber
rather
than
a
quality
cut
of
meat.
The
lack
of
tenderness
and
flavor
greatly
detracted
from
my
overall
dining
experience.
Moreover,
the
restaurant
seemed
to
be
in
disarray.
The
person
who
looked
like
the
manager
couldn't
be
bothered.
Maybe
due
to
being
overworked
and
understaffed.
It
took
us
a
while
to
get
seated.
The
reservation
system
is
useless.
I
honestly
get
better
service
in
Nando’s
than
here.
On
a
positive
note,
the
staff
members
were
friendly,
despite
their
evident
overwork.
They
were
doing
their
best
to
handle
the
demanding
workload,
but
it
was
clear
that
the
restaurant
was
understaffed.
I
strongly
suggest
that
the
management
reassess
their
staffing
situation
and
training
to
ensure
a
better
dining
experience
for
their
customers.
Given
the
numerous
shortcomings
I
experienced,
I
regret
to
say
that
I
won't
be
returning
to
this
restaurant
for
meals.
However,
if
you're
looking
for
a
place
to
grab
drinks,
it
might
still
be
worth
considering,
as
the
atmosphere
and
beverages
could
potentially
be
more
enjoyable
than
the
dining
experience.
Overall,
my
visit
to
this
restaurant
was
disappointing,
largely
due
to
the
forgotten
orders,
delayed
service,
tough
steak,
and
disorganized
management.
I
hope
this
review
serves
as
constructive
feedback
for
the
restaurant
to
make
improvements
in
their
operations
and
provide
better
experiences
for
their
patrons.
2 people found this review helpful 👍