1/5 Luke S. 1 year ago on Google
Appalling
service!
Used
the
app
to
order
drinks
and
food
as
this
is
what
everyone
prefers
since
Covid
isn't
it?
But
apparently
that
was
wrong
and
I
got
'told
off'.
If
they
don't
want
you
to
use
the
app
why
were
we
able
to?
Also,
we
sat
there
for
ages
deciding
what
we
wanted
and
no-one
came
over
to
serve
us!
Basically
we
ordered
drinks
first
in
the
upstairs
bar
and
a
member
of
staff
said
that
they
didn't
have
the
drinks
we
wanted
upstairs,
only
downstairs
and
could
we
order
something
else.
Basically
couldn't
be
bothered
to
go
downstairs!
He
then
said
that
he
would
go
and
get
the
gin
'if
we
wanted?'
well
of
course
we
want
you
to
because
that's
what
we
ordered,
and
whilst
you
are
getting
the
gin
can
you
just
get
beer
we
ordered
as
well?!
Which
he
reluctantly
did!
Then
another
member
of
staff
came
over
and
asked
us
not
to
order
on
the
app
anymore!
This
resulted
in
me
having
to
go
downstairs
to
get
the
drinks
of
my
choice
only
to
find
that
when
I
got
back
upstairs
my
food
had
been
placed
on
the
table
and
was
getting
cold,
all
because
the
'waiting
staff'
couldn't
be
bothered
to
'wait
on
a
customer'
Also,
my
burger
was
missing
the
gherkins
that
it
should
have
had
in
it
and
didn't
look
anything
like
it
did
on
the
menu!
Oh,
and
halfway
through
the
meal
the
background
music
was
switched
off
and
the
football
was
put
in
the
TV.
Not
a
problem
as
such,
except
the
TV
was
so
loud
I
actually
thought
I
was
at
Wembley
stadium!
Horrendous
experience!
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