3/5 Darren T. 2 years ago on Google
I
have
mixed
feelings
about
booking
this
place.
I
made
a
booking
with
an
enquiry
about
accessibility,
which
the
staff
were
completely
transparent
with
saying
they
couldn't
accommodate.
It
transpired
that
accessibility
would
no
longer
be
an
issue
and
after
paying
the
deposit
to
secure
the
booking,
they
acknowledged
me
saying
accessibility
was
no
longer
an
issue
and
the
booking
was
confirmed
in
their
email
so
our
group
had
a
place
to
watch
the
first
GP
of
2022.
Low
and
behold,
I
was
told
that
they
can't
accommodate
wheelchair
users
to
access
the
front
door
and
they
cancelled
my
booking
on
the
morning
of
the
day
we
were
due
to
go
there.
There
was
no
response
to
either
an
email
or
a
message
until
the
day
after,
nor
did
they
take
my
calls
and
I
didn't
receive
my
refund
until
5
days
later.
Thankfully,
a
friend
in
the
group
was
able
to
book
a
table
without
a
deposit
so
we
weren't
left
wihout
a
venue.
The
food
was
good
and
served
in
reasonable
time
though
the
bar
staff
were
somewhat
forgetful
as
they
hadn't
served
my
drink
after
I'd
paid.
It
transpired
that
another
member
of
Nordic
Bar's
booking
team
had
seen
my
initial
enquiry
about
wheelchair
access
but
failed
to
check
the
conversation
with
their
colleague
and
cancelled
my
booking
as
a
result.
Doing
it
at
such
short
notice
was
really
poor
form
when
they'd
not
gone
to
the
effort
of
establishing
the
full
situation
or
at
least
the
key
details.
Would
I
book
again?
The
experience
in
the
end
was
good
but
that
was
only
from
a
fortuitious
opportunity
taken
by
my
friend
to
secure
the
place
at
late
notice.
Whether
I'd
book
again
would
be
dependent
on
knowing
the
place's
booking
team
had
learnt
from
this
mistake
as
I
wouldn't
count
on
chance
acting
in
our
favour
again.