1/5 Kelly K. 8 months ago on Google
Upon
entering
my
room,
I
immediately
noticed
stains
on
the
comforter
and
even
mascara
smudges
on
the
pillowcase.
It
was
evident
that
the
linens
had
not
been
properly
cleaned
or
changed
before
my
arrival.
I
was
appalled
by
this
lack
of
basic
hygiene
standards.
Know
that
there
is
no
telephone
for
you
to
call
the
front
desk
for
any
type
of
assistance,
therefore,
you
have
to
leave
your
room
and
go
to
the
front
desk
and
wait
in
line
for
help
When
I
reported
the
issue
to
the
front
desk,
they
sent
me
a
second
set
of
linens,
but
to
my
dismay,
they
were
the
wrong
size
for
the
bed.
This
meant
yet
another
trip
downstairs
to
request
the
correct
linens.
After
waiting
another
45
minutes
for
the
replacement
linens,
I
was
shocked
to
discover
a
brown
stain
on
the
comforter
when
I
unfolded
it.
It
was
unacceptable
to
be
provided
with
yet
another
soiled
set
of
linens,
considering
this
was
the
third
attempt
to
rectify
the
situation.
The
consistent
failure
of
the
hotel
staff
to
provide
clean
and
properly
sized
linens
was
truly
disappointing.
After
my
disappointing
experience,
I
reached
out
to
their
customer
service
to
address
the
numerous
issues
I
encountered
during
my
stay.
Regrettably,
their
response
fell
short.
The
customer
service
representative
acknowledged
the
inconveniences
I
faced
and
offered
a
$50
credit
to
my
final
bill
as
compensation.
However,
the
compensation
did
not
adequately
address
the
amount
of
time
and
effort
I
had
to
invest
after
a
long
flight
just
to
have
my
room
cleaned
from
dirty
linens.
The
fact
that
I
didn't
retire
to
bed
until
after
1
AM
due
to
these
issues
significantly
impacted
my
ability
to
have
a
good
night's
sleep,
contrary
to
what
their
supposed
"good
night
sleep
policy"
claimed
to
provide.
They
failed
to
make
me
feel
like
a
valued
customer
and
failed
to
acknowledge
the
inconveniences
and
sleep
deprivation
I
experienced
Based
on
my
personal
experience,
I
strongly
advise
prospective
guests
to
spend
their
hard-earned
money
elsewhere.
Hotel
failed
to
meet
even
the
most
basic
expectations
of
cleanliness
and
guest
comfort.
Also,
the
surrounding
area
is
not
pleasant.
You
can
definitely
find
a
better
hotel
in
London.
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