2/5 James S. 3 years ago on Google
Myself
and
my
housemates
planned
to
go
to
Gaucho,Piccadilly.After
going
through
many
restaurants
their
food
menu
and
service
we
decided
to
book
at
Gaucho
for
6
people.It
was
a
rather
very
important
event
for
all
of
us
since
the
lunch
was
to
say
Goodbye
to
our
lovely
friend.So
we
came
to
dine
at
one
of
the
prestigious
restaurant
in
London(claimed
by
Gaucho).We
wanted
to
make
sure
it
was
nothing
but
the
best
for
an
amazing
feast.
All
of
us(minus
1)
arrived
together
at
our
booking
time
and
we
entered
the
restaurant
and
walked
towards
the
dinning
area
towards
the
left.
At
entering
the
dinning
room
we
came
across
the
first
staff
member
who
without
hesitation
or
being
polite
to
welcome
us
abruptly
asked
us
to
leave
the
room
and
wait
for
her
outside,
that's
where
the
reception
is
she
said.
The
reception
area
is
a
desk
where
when
entering
we
founded
empty
with
no
staff
present
at
the
counter.
Soon
the
lady
and
a
gentleman
arrived
and
asked
us
for
some
details
and
took
us
to
a
table.
We
informed
the
lady
we
are
1
person
short
and
she
will
be
arriving
shortly
to
join
us.
The
lady
got
us
to
a
table
and
left
all
of
us
without
taking
into
account
if
the
table
fits
the
6
person
capacity.
After
we
sat
down
it
took
a
while
before
a
member
of
staff
approached
to
check
on
us.
The
person
at
this
time
was
a
gentleman
who
left
a
menu
for
drinks
and
walked
away.
Just
then
i
requested
if
we
could
get
the
set
menu
which
was
requested
at
the
time
of
booking,
this
didn't
took
long
before
we
had
the
menu.
One
of
us
asked
at
this
point
if
we
could
get
some
water
on
the
table
please,
the
staff
acknowledged
and
went
off.
He
arrived
not
too
long
and
started
to
rushed
by
pouring
water
into
our
glasses,
we
were
5
of
us
at
the
table
and
he
only
poured
in
4
glasses
and
spilled
some
on
the
table
which
knowingly
he
didn't
acknowledge
and
went
away
again.
The
spilled
water
remained
on
the
table
which
was
never
cleaned
off.
The
restaurant
didn't
seem
busy
at
all
but
the
person
looking
after
us
would
take
long
before
we
could
find
him.
We
waited
for
him
and
asked
if
we
could
be
moved
to
another
bigger
table
since
the
space
wasn't
enough
for
even
5
of
us,
we
were
still
waiting
for
another
person.
He
didn't
seem
to
care
much
and
said
the
table
next
to
you
is
the
same
size
you
can
move
there
or
take
a
chair
for
this
table
if
you
wish.
We
all
seemed
a
bit
puzzled
at
his
response
not
to
resolve
the
complication
with
the
seating.
We
decided
to
remain
where
we
were
and
added
another
chair
to
the
table.
Soon
the
last
person
arrived
and
we
ordered
the
1st
and
the
2nd
course.
Our
starters
were
delicious
and
thoroughly
enjoyed
it.
Then
we
got
around
to
our
main
where
we
all
ordered
steak.
Steak
pieces
were
on
average
good
size
approximately
200grams
each.
As
soon
as
our
steak
was
served
it
took
them
around
extra
5-7
mins
to
bring
the
side
which
we
all
ordered
as
chips.
The
combination
was
good
and
we
all
liked
it.
During
the
time
on
the
table
we
had
requested
for
some
drinks,water,ketchup
and
mayonnaise.
Again,
the
drinks
were
served
but
the
water
and
mayonnaise
was
not
to
be
seen
at
the
table.
We
all
came
to
terms
that
at
this
point
that
the
service
wasn't
their
best
pursuit
after
all.
As
part
of
an
excellent
service
you
keep
intouch
with
the
customers
to
acknowledge
them.
After
the
mains
heading
towards
the
end
we
all
ordered
the
desert,
which
were
good!
As
this
was
an
important
time
with
our
lovely
friend,we
wanted
to
make
sure
she
walks
away
happy.
This
is
where
5
of
us
had
to
make
sure
that
we
didn't
make
her
feel
that
it
was
anything
but
the
best
for
her.
I
am
disappointed
to
say
this
that
we
had
to
fill
in
those
areas
where
Gaucho
couldn't
come
through
to
us.
Food
and
service
should
be
embedded
at
the
core
of
these
restaurants
where
every
transaction
and
event
is
strictly
set
to
serve
at
the
highest
standards!
We
walked
away
with
bitterness
that
could
have
achieved
thoroughly
by
regular
trainings
perhaps.
Hopefully,
your
experience
is
better
than
ours!!