The location is beautiful, the building is nice. This hostel had everything to be perfect BUT the place is the dirtiest I've ever stayed on, especially the bathrooms as they are only cleaned once a day at 10am and the hostel is huge, so you can imagine. Also, it feels like there's no management what so ever or if there is, they're very incompetent. On top of that, and although the staff is nice, they're not trained to deal with the public nor to work in hospitality. Such a pity.

I advise everyone to trust the 1 star reviews, so you’re not going to make the same mistake as I did - I thought the reviews are might be exaggerated, but unfortunately they are not. There’s nothing good about this hostel, the room is super cold, heater’s not working and the ceiling has black mold on it which is extremely harmful to breath in from 60cm if you sleep oh a top bunk. Staff is rude and not helpful. They have more strict rules than what they actually have on their website. I asked if I could get some cutlery and they said it’s not available right now? What an embarrassment this place is.

I stayed here on a school trip. I really enjoyed it except for the place we stayed. The rooms were not cleaned properly. I slept on a bottom bunk and round the edge of the room there was dust. In our building there was also lots of mild and damp. There was no where to hang coats or jackets and my locker didn’t work properly. People often walked around in the middle of the night making a racket. The food was the worst part. The pizzas came frozen and we didn’t even get lunch that we paid for in advance and what we did get had little choice. For the veggie people on the trip it was incredibly hard to get food suitable as we had ask twice for it to come and we told them in advance it would be needed. When we tried to resolve these issues the service was terrible. The only good things were that the beds were fairly comfy. If you are planning a school trip don’t come here.

Absolutely terrible cleanliness. The worst hostel I have ever stayed in. The room was crammed. We were like sardines. Prisoners have better living conditions that those of this hostel. I left after one night due to the dire accommodation. The bathrooms, hallways, showers and rooms smelt like sewage and were dirty. Would never stay again and will be warning people against it. If I could leave 0 stars, I would.

The customer service here was not good. Not the worst I’ve seen but every single employee I dealt with seemed SO annoyed that they had to check me in or help with anything. Felt like that’s just how the whole establishment decided to treat people. No info on how the place works just here’s your key. Thin walls/noisy- bring headphones or ear plugs. The main reason I booked this one is because they have curtains on all the bunks! A must for me. Rooms are okay, no ventilation in ours. It was cold outside but hot stinky in the room. Mostly clean. They could use some better signage, it’s really hard to find if you come after holland park closes. (There’s a tiny, barely marked gate that’s the only way to get in) Breakfast is tiny with very few options for £8. They charge a “corkage fee” if you want to eat your own breakfast or snacks or drinks which is ridiculous considering their limited options. I’d suggest a hostel with a kitchen and less “nickel and dime-y”. I definitely wouldn’t stay again. Location is pretty great. 10 min walk to trains. Inside/Outside of 2 beautiful parks- one more recreational and one full of flowers and beauty. The hostel does feel safe (other than the walk to get there at night alone feels sketchy and secluded). They have key cards to access your building and your room. I appreciate that.

This hostel is nestled inside Holland Park - which is a lovely small place. The only reason I'm giving 3 stars for Location is that the walk to the metro is a decent distance. Nothing unmanageable, but it is not as convenient as you might find elsewhere. Bunks are comfy - and there are lockers in each room, though you will need a small padlock to lock them. Only ones of a specific size work, but if the ones you bring don't work they sell ones that do at the reception desk.

Stayed here for 2 nights and had a great time. The staff just couldn't do enough, always very helpful and gave us great tips on the city. Also, a word for the cleanliness, absolutely spotless. Very convenient location. Thumbs up guys!

This is my favourite hostel in london. But I’m giving 1 star. I do like animals and I’ve travelled to some very bad countries with terrible hygiene and terrible standards. It’s fun but I gave 1 star because we are in England and they have a huge mouse problem here. At night sit in the reception long enough and you will see many mice. They are harmless but it’s not hygienic since there is food products around here. Until they sort out the mice problem I’ll be leaving 1 star reviews. I’ll post a video later. I marked the service 1 star because they play the music too loud in the reception. It should be just background noise but sometimes it’s too loud and you can’t relax

Not a bad place, reasonably priced. You have to purchase tokens to use the laundry room and they're ALWAYS out of tokens, they don't allow food or drink inside the buildings, the room keys have needed to be re-activated every single day we've been here (we've been locked out of the room several times), and all the bathrooms /constantly/ smell like sewage. No AC, but that might be the norm in London. Despite all this, it's manageable. The courtyard is pretty, the fountains are nice, and the rooms are quirky with a purple theme.

The location is kind of removed, but the rooms are so great! Best place to stay in London, especially if there are enough of you to book a full room. Each bed has a curtain for privacy, a light and a plug socket. Also the bedding is very comfortable.

My sister and I stayed at this hostel by ourselves, and we felt completely safe! It's located on the edge of Holland Park with a private entrance to the hostel just for travellers (with a key code entrance). The path leading up to the entrance is dark at night, but we never felt worried. We stayed in a 9 bed, female only room and it was exactly what we wanted. Everybody was super friendly and there was lockers for every bed in the room and a shared ensuite bathroom. There is also a great common area by the reception that offers cheap breakfast. Location-wise, it is close enough to walk to multiple bus or underground stations and is exceptionally close to Hyde Park as well. I'm definitely glad that we picked this hostel to stay at, as I would 100% stay there again!

The bathrooms were cold and dirty. I did not like the fact there were not enough toilets and bathrooms and we shared 1 huge bathroom unisex which made me uncomfortable to take a shower because any dude could just barge in at this public bathroom. You pay 5 pound to buy 1 towel which is expensive and these people would like to charge you for every small thing it seems. And no atmosphere and warmth at all. Only the beds and shower temperature were perfect but this was the last time I stayed here.

Good location. 13 minutes from the train station. However getting into the hostel is challenging especially when the park gates are all closed. The rooms are okay but don't expect too much comfort especially because it is not private. However , the environment is good with a good lobby area. Staff are friendly. Bathrooms are okay , they try to keep it clean but ofcourse don't expect too much because it is always in use. Also bring your personal bathroom items.. I think it is convenient space for few night.

The place is unhygienic, the bedrooms have a funny smell. People should check underneath their beds, there are layers of dirt that are never removed by the cleaners. They don’t use the right cleaning products either, how come they don’t use Bleach? It feels like they are covering the odours rather than killing the germs as they should given the Pandemic. And what about the bodily fluid stains on the bed linen? I kept wondering if they ever clean the duvets! The lack of cleanliness is the main reason for my bad review, It’s so irresponsible I thought about reporting them. The Showers and Bathrooms don’t feel discreet or private and they are quite uncomfortable. The personnel is Very rude they don’t make you feel welcome. I asked the manager for a charger and she told me it was against the company’s policy only to see the same rude French lady giving a charger to another guest moments later, I felt almost discriminated. This is not a nice place.

Completely disgusting. The photos speak for them selves. Although, the outside and location have great potential, everything else was a nightmare. The place is never clean and the guests have a questionable appearance. During our stay we found rats feces near our beds and we were moved to another room in the exactly same condition. The bathrooms were always really dirty. Never thought that this was possible in such a devoloped country!

Great place to stay for location and vibe. Sheets on the bed were dirty, pillow was like a rock. When I arrived all the toilets were filthy, not all the doors locked and there was no toilet paper to be found. I would question when they were last clean from the state of them. What makes this place great is its centrality affordability and the cool people staying there. I can’t say much more about the amenities as I didn’t hang around long but in the morning the bathroom was still disguising however there was some toilet paper. It’s a real shame as I would stay here again if it wasn’t for the cleanliness issues.

Do not be tempted by the price or location. This place is awful. Shakespeare himself couldn’t articulate how poor this place was. The walls in many places were moldy or dirty from old water, showers didn’t work for days (reoccurring problem), the toilet stopped working, as well the sink in our room many times. Breakfast is the equivalent to a gas station road stop at 1130am with scrapes at the start. Asked if they could help get more water to the reception room water cambro. Reception told they were out of water… unless you are a female then they will have water. After that it’s just full of weed with no good vibes around. Do not go. I’d rather stay in a gulag.

Our experience in this hostel was really nice ! The staff is reactive, they speak multiple languages, and they were really nice overall. I was in a 14 beds room, it was just as expected : clean, handy, but maybe a little bit small for 14 peoples. The hostel had a water pressure problem (probably due to an external causes), and most toilets/showers were out of use; they gave us a good discount and made sure we always knew where we could go to use the ones that were working- they did their best out of the situation. The hostel itself is really nice, nice common areas, game room, nice outside areas as well. It’s located in a cute park, at night the park might appear as creepy but we haven’t got into any trouble there (went home around 1).

I stayed 14 days and then came back 3 more days in total (17 days). It is a place with poor cleanliness in terms of the bathroom, when I spoke to the manager he told me that it was a hostel and not to expect them to clean it every day (so yes, it is a hostel, but with 16-21 people using it per day). When they clean it they just wipe it with a damp cloth. 🤣 There is definitely a lack of cleaning staff. In terms of the beds if they are clean and they change them every 5 days ( if you ask for it), they also have curtain ( thing I loved to feel more comfortable and in privacy). There is another ridiculous thing (they charge you to store your luggage, it has never happened to me in any hostel, it should be an included service and if someone needs more security then they should pay that extra). The lockers do not close with your padlocks, because the lockers close (strategically) with the padlocks that they sell themselves. All services are paid by credit card. Even so, it is a livable place, with friendly people and compared to other places it works well.

Me + my partner have stayed here on several occasions over the last year as it’s location is simply unparalleled for the price. Good tube connections, calm park setting, nice area with lots to do and walking distance to Hyde Park. However, the letdowns: - Rooms feel very unclean. I’ve only noticed this on my last visit but there were stains, sheets with marks, dirty bathrooms + just a general bad smell. - No airflow in rooms. - Showers / toilets joined together = ew. overall, if you want a cheap place in central london to rest your head and don’t mind roughing it a bit, go for it!

The room was ok, pretty clean and nice, but our bathroom was cleaned only once within my 5-days stay, so being used by 6-9 people everyday - you can just imagine how filthy it was... The staff is rather rude and not helpful (except to the people that seem to be 'regulars' there). The location in the middle of the park was amazing in my opinion. There is plenty of space around the building. If you're 4:20 friendly no one will bother you (many times I saw people openly rolling and smoking), but if things like that bothers you - this is not a place for you.

I travelled to 3 Countries in the United Kingdom and I stayed in hostels every where I went, safe stay is by far the most uncomfortable among all, the fact that you choose to charge for everything 🥺 just to keep my luggage to get something at the mall for 4 hours I paid 6pounds each after staying at Ur facility for 5days. All other hostels I stayed I kept my bag uptill my flight time at no extra cost. You should atleast compensate for the difficulty in locating Ur place with something. I definitely won't come back here again whenever I come back to London. I wish I researched more, am sure I would have found a better place. To any that sees this review please have a rethink before booking this place especially if u will be arriving at night.

We really enjoyed our stay at the hostel for it's convenient location, quite close to public transit and in walkable distance of Notting Hill. The building itself is quite beautiful and the fact that it's located in a park makes it feel almost like a secret. We slept in the women-only dormitory of 6 and were happy with our choice, but the bathroom is a bit small for 6 and wasn't the cleanest. The mattress were also pretty noisy.

Due to your preference for cramming so many people into rooms without sufficient space, it becomes inevitable that you are an exceptionally bad hostel. The area of your 15-person ensuite rooms should be at least twice what it is, so that people do not suffocate from the smell of farts. One day, an asthma patient might die in your hostel. Take the necessary precautions.

Room type 2 bed, shared bath, top floor Overall the stay was nice. Pretty location, walking through the park (although walk back when park is closed feels a bit shady). Price can't be beat, but be ready to make some concessions. Bathroom cleanliness was fine for a hostel (weird sewage smell tho), beds were comfy enough (with mattresses of the squeaky rubbery covered kind). One thing, on the top floor sharing bathrooms the doors closing can be quite loud. Especially when everyone gets ready for bed it's noisy. But hey, it's cheap

Definitely recommend because it's in beautiful Holland park in a great location. Service is generally good and chill people that were really helpful. There were cleanliness issues in the bathrooms and the checkout time is pretty un generous and they try to charge fees over every little thing. That's why I don't give it 5 stars but all in all great memories strolling through Holland park, listening to the symphony behind the hostel as I hung out with other guests in the courtyard. I would definitely love to come back.

Wouldn’t go here again. Rooms were too cramped. Bunk beds were three high and there wasn’t enough room to sit on the bed. Outlet by the bed didn’t work, and the shower drain was super clogged the whole trip. I booked this place 3 weeks in advance and my flight ended up changing and stayed here for 2 nights instead of the 4 I paid for, and didn’t get refunded. Community bathrooms downstairs were always super dirty. When we first arrived, we Waited over a hour at the check in just for the staff to tell all of us to come back in a couple hours because their system was down. The good part about this place was the location. Located in a very nice park, and really close to a nearby tube station that gets you everywhere in London.

Hands down the worst experience we have ever had at a hostel. We stayed for 5 nights and although is cheap you get what you pay for. Rooms were so loud we’ve barely slept more than a few hours a night. Absolutely disgusting bathrooms, they are cleaned so poorly. There were peas in the sink for our entire stay. Piss always all over the toilet seats. The showers were a joke. The most disgusting thing was finding multiple toenail clippings in my bed.The staff was always rude and unhelpful. This place would have a lot of potential if it was actually cared for. We will never stay here again and will warn others of our experience as well.

This is a hostel, so what can one really expect? Not half bad, not half good either. Showers are shared and not cleaned often enough, you should bring flipflops or something like that. The Old building looks nice, but the toilets stink. Rooms are adequate, bed ok. They have a kitchen, but outside of breakfast there seems to be no one there, and it takes ages if you order something. Nice atmosphere in the yard, old building gives that, other guests are often pleasant and happy to chat. If you just need a place to stay while exploring, this is ok. Ludicrous policy of not allowing check-in before 3.

Choosing SafeStay in Kensington for a work trip was my biggest mistake. Having traveled extensively across Europe and Asia, I can confidently say this is the worst hostel I've ever encountered. From the moment I arrived, it was clear that everything—from service to facilities—was a complete nightmare. The supposed facilities were a letdown. Showers on the second floor were all damaged, leaking, and had poor water pressure. The cramped space was unsettling; I could easily peer over the partitions yes I can see people shower next to me I’m 6ft+. This is a family friendly hostel I’m not sure if they also share but if I was a parent I would never allow my child in there!!!!! , with only two hairdryers, one of which was non-functional and dirty to of course The so-called 'Cafe Bar' was simply an oversized reception area with a pool table—nowhere close to a cafe or bar. There was no kitchen or microwave which means good luck because Uber Eats was the only option for food, yet a rat casually roaming the area seemed normal to the staff yes I ordered Uber eats and saw one running literally around and mentioned this immediately to staff. The dorms were a nightmare—cramped, dirty, and occupied mostly by older men with little regard for hygiene. The 12-person dorm felt smaller than a 4-person one in Asia when I travelled! The outdated damaged windows gave two choices: freeze or endure the unbearable smell if closed. The staff's approach to complaints was to move guests to equally appalling conditions. My last attempt for a decent room turned out to be worse, with a weird smell, lack of ventilation, and snoring roommates. Desperate for sleep before work, I sought refuge in the 'Cafe bar,' only to be abruptly told it's closed??? Like what? I quote “you have to go back in your room or outside” End of conversation. This is like (4am during November time ? Wow! 2 hours of sleep 4day of work) NICE ONE! The lack of empathy was shocking.exhausted I couldn’t even argue. The hostel might look inviting from the outside, but it's facade. People were forced to sleep in corridors and stairways due to the dire conditions inside. It's bewildering that a place in London's Kensington could stoop so low, offering no semblance of a decent hostel. Moreover, witnessing a woman's experience—entering the room, realizing its vile state, then seeing her later on she also complained and again she was told to either sleep outside or return to the atrocious room, and then finding her with her bags on the stairs—was a stark example of the inhumane treatment. Clearly shows they have no structure no plan for situations like this have no interest in the hostel culture that’s absolutely amazing around the world. The entire vibe is off I’ve not once had or seen anyone being encouraged greeted asked how they been how’s the stay I haven’t been told what’s around what’s interesting backpackers MY OPINION AVOID. Work professionals DEFINITELY Avoid, Party animals - NOT A CHANCE - Families - Be very careful!!! I implore you, steer clear of this place. It's a shame that a location in such a prestigious area hosts the worst hostel experience I've ever encountered. This is far from a suitable choice for any traveler

Cheap and cheerful! You get what you pay for as they say. Does the job, you have somewhere to sleep. This is definitely inferior to the Elephant & Castle branch though... Small issues to consider about this hostel before booking: - Long walk with bags from main road. - Wifi is available in the lobby but not all the dorms. - They advertise "private bathroom" but it often doesn't include a toilet. - £2 just for a bottle of water. - Their is no lift so except to lug your bags upstairs. - Elephant & Castle branch has much better lobby , bar and terrace.

SafeStay are NO amateurs/rookies in concept. One notices this immediately. - Smart beds, no creaking when moving, covers for privacy (that's the key feature) - Design concept, colours choice, common areas/lounge distribution - Beautiful wide park & paths all around. Central London - Just more careful guest management & education could bring another plus (further than most hostels). As in 'guide them a little, teach them some basics' through friendly notes: 'Think toilet brush', 'Why not turn off lights when done', 'Sprinkles on the toilet seat?' - Not much heating needed in dorms. Even with windows tilted for fresh air - this is most important. So an eye can be kept on that or the controllers on the heaters. FR: - Groupe intelligent d'auberges / hostels - Beaucoup d'intimité, des invités assez polis, même envers les femmes dans les dortoirs mixtes

The location is simply superb, as the hostel is situated in the glorious surroundings of Holland Park. The breakfast is excellent with a variety of warm croissants, cereals, cheese, ham, toast etc. A choice of hot drinks are available from machines and the sitting area is large and welcoming. Outside are plenty of tables and benches. The room was adequate (one bunk bed room 21) and the showers were clean with plenty of hot water. If you plan a visit between June and August you'll benefit from daily operas being performed each evening in the opera adjacent to the hostel! It was a very pleasant stay but air conditioning would have been beneficial in this recent heatwave.

Our first room had black mold and a lot of spiders. Then the staff gave us a second room, but didn't seem to care about any of it. The second room had a broken window and was therefore really cold. The location was in a park which was really nice and the people in our room were really nice aswell.

I travel a lot and this was the worst room I have stayed in by far. First this was not the room we booked and this room was only fit to be a storage room. It is under the stairs on the ground floor and right in the entrance of the hostel so everyone who came in at night we could hear. We could not sleep at night because of the noise especially on Friday when someone hit our door at 4 in the morning. The second issue there was no proper ventilation as it is a very small room with small windows and I suffer from allergies so the dust and humid in the air made it unbearable to sit in except for sleeping which I didn’t get much of. Even when we opened the windows at night we got insects and mosquitos along with the noise from people walking outside. The hotel staff told us that the room we booked was under renovation and they told us we could arrange a refund from hostel.com which is very inconsiderate given that none of this was our fault. My advice do not stay here for the private rooms because they do not know what customer service is or how to respect their guests.

Comfortable stay. If I exclude the bathrooms, this is isn't due to a lack of cleaning (I seen them being cleaned every morning )and more guests not caring where they pee, that and poor flushes so a lot of poop blocked toilets. The location is brilliant, and the staff are nice enough. Defo some characters staying here, but no issues.

The location was difficult to find for me because it is quite some distance walking which was difficult to find in the darkness. Nice curtains around the bed which made it very private and nice to sleep in. Staff handles quickly when something happened. And loved the building/park around the building Bathrooms were dirty though. And late nate arrivals were loud/lockers made a lot of noise when used.

The location was good if you want to visit central London. Though it's a youth hostel, I stayed with my family with small kids. Though accessing the hostel in the evening was difficult by car but I parked my car on Phillimore Gardens free over night. Then I walked through the Duchess of Bedford's walk to Holland Walk and entered via a small gate. I don't think the hostel front desk has this information as when I called they could not help me with information about which is the nearest way to the hostel by car or where can I park on the street. Also, the hostel administration needs to focus on attention to details such as in one of our rooms (smaller and cheaper) we have gas heating, tea-coffee-milk-sugar arrangements with drinking water bottle & glasses and a kettle. However, in another room, which is bigger and more expensive compared with our other room, it has an electric heater, no tea coffee, no kettle and no TV remote for the TV. I was so tired that I did not bother to go downstairs to ask reception. On the other hand, they provided a breakfast buffet (£6 per person ) on Christmas morning, which was nice as I was a bit stressed out about where to take my family for breakfast as almost everything was closed on Christmas day. Overall, their service was good and staff were welcoming and helpful.

Area and the park are super nice. The building too but the interior etc. not that nice. People working there also not super sweet but for the price super fair and the bed are comfy! Bathroom of female 9-bed dorm was top, the rest..

The stay is in the middle of the Holland park. On either way, the closed tube is Kensington High Street and Holland Park station. Which is around half a mile on both sides. Carrying luggage is not so pleasant as there is no driveway. Only cycles are allowed inside the park. No self catering kitchen or restaurant. However, we have affordable storage for luggage.

I had an amazing experience at Safestay hostels and hotels! The vibes were fantastic, creating a warm and welcoming atmosphere. The staff were incredibly friendly and always ready to help, which made me feel right at home. Not only was the stay affordable, but the quality of service and amenities exceeded my expectations. The cherry on top was the superb location, making it easy to explore the area. I can't wait to stay there again!

It was just about okay. The room was old and a bit dirty, and there was no WiFi or service at all even though I payed for a room with WiFi. Don't go there for more than 1 or 2 nights honestly. Plus when there is rain, the whole hotel is flooded and you cannot walk on any path leading to the hotel, even in between the hotel buildings.

It works if you need to sleep but the photo's seem bit too good. The room smelled like sweat (even the comforter) with peoples laundry hanging out to dry. Bed slept fine with the previous occupant's tissue stuffed in the lamp.

The hostel is in the middle of the Holland Park. If someone is travelling with a lot of bags, it is quite a bit of a hike from the entrance of the park to the hostel door. It can feel eery at night (after 9 pm) but the path to the hostel is safe. The common areas were spacious and clean. Lack of common hostel facilities such as a microwave, small stands near beds for personal items was quite surprising. Staff is multilingual and helpful.

Nice and very clean 💜

What a place!! Airbnb fell through with only a couple hours notice, this place was £18 for two of us. It's located in a really quiet area , the in-house restaurant is fantastic. Extra star for the hammock!

Loved this place! Great service, quiet, spacious, clean rooms, location is perfect, the park is just beautiful. Thank you!

Lovely, clean rooms and bedding. Bathroom/shower was clean too. Staff were wonderful at check-in despite me forgetting my photo ID...they worked round it rather than leave me on the streets so that was very much appreciated. Atmosphere was relaxed and general mood/people were well behaved. There was no noisy, lairy, dangerous feeling you can sometimes get in hostels. I enjoyed my brief stay and would stay there again :-)

Never heard of this place till I actually got to stay here and what a truly fantastic place it is!! To begin with, it is situated inside the beautiful Holland Park!! The building itself is something like out of a Harry Potter film set!! Such beautiful architecture and the grounds so scenic!! Rooms are excellent and clean and pretty modern. The restaurant serves a super breakfast and the Bar menu is limited but every item is fantastic (the Salt and Pepper Squid gives any London restaurant a good run for it!!)and reasonably priced. Last but not least the staff are so friendly and accommodating and will go out of their way to make you feel good!! My stay at Safestay will always stay in my memory as a highlight!!! Such an amazing place without a doubt!!

Great hostel right in the middle of a park in central London. Great location, great service. Free WiFi. You can even play ping-pong here

I stayed for just one day so here are my observations... •Beddings, room and bathroom were very neat •They sell nice cappuccino •The meals are worth the bucks •Not sure about the safety for a long term stay though but I think it's a great choice if you want to stay for 1-3 days

Great room, great location, quiet, reasonable breakfast. Out of all my friends who came to London, we stayed here and had the best budget stay. Will definitely stay here again!

Fully equipped hostel. The way in from the main street is a bit long via the park but can't think of other negatives as far as a hostel is concerned.

Awsome,I got private room with my son, had private bathroom, it was spotlessly clean,big and roomy,can't rate it enough,love that it's in the park and a stones throw from everything.staff are lovely too.cheap and comfortable, will be staying again for sure.

It is ashamed. The area is nice, room is crowded. 3 bunk beds instead of 2. If your bed is on the bottom, middle, no cannot straight your back. The staff in the reception is not very accommodating. Maybe not all. Summer time is not a good time to stay at this hostel. You cannot open wide the window.Restricted. Bedsheet and pillow smelt it had been used or rather not washed.

Some serious red flags at this place. Not impressed, not as sold. Paid £82.80 for a 2 night stay that was supposed to be in an ensuit 18 bed dorm. What I got on arrival was a 21 bed dorm without ensuite. They blamed booking.com. Laundry was sold as whole package £6 for wash & dry including powder. Ended up having to pay additional £2.50 to complete dry. Breakfast £6 was pretty basic toast ham cheese cereal croissants tea coffee juice. £2 charge to leave your bags if you arrive early. In total paid near enough £100 for 2 nights and laundry. When I came to check out it seemed I wasn't registered in the room at all! The location in the park is nice once you are there but if you have bags be prepared for a long walk through the park to get there.

Overall, the stay there was very nice. I stayed in a room with 21 beds and the beds were spaced well and there was surprisingly a lot of room to move around. The beds were comfortable for a hostel, and it was over all clean. I’m seeing people complain about the bathrooms, but honestly the bathrooms were fine. The location is a bit tricky, especially at night when the park is closed. Getting there with luggage is also a bit of a trek, but that isn’t the fault of the hostel itself, just something to keep in mind when booking. Friendly staff. I felt safe and secure there

Don't recommend. Noisy and not clean. People checking in at all hours. Three times someone coming in stinking of booze, no bags, just walked in off the street I presume. Three level bunkbeds. Greedy for every bit extra they can make. Loud door banging, never fixed. Ran out of key cards (from.reviews not a new problem) so.door wedged open.with bin. No air flow. Broken fan. Advised.staff, nothing done. Toilets and showers in poor condition. Lack.of care here. Everything overpriced. Even a notice saying guests will be charged $1 corkage fee to consume own food on site...unbelievable. No kitchen facilities at all. Wanted to do laundry on last day, no.detergent. Key card (when I did get one) deactivated every day, had to be renewed daily. Advise you look elsewhere. Very poor experience here

They say “the confort of an hotel with the advantage of an hostel” I can’t believe that I paid more than 100€ for my private room and I had to pay 2 pounds for luggage storage (please note that I reserved 2 nights separately and in between I had to pay for luggage storage) and 5 pounds to have an extra key as I lost the first one. In my first night there was no worm shower. Very unkind staff. Dirty bathrooms.

This is without a doubt the WORST hostel I have ever been. I went with two friends and I can list you several things that went wrong! We checked in at 3am and they took 30min to complete the check in. After all that, they were not even able to put us in the same room (bear in mind that the rooms have 21 beds). Then, we got to the room and another person was in our bed. After realizing THEIR mistake, they changed one bed to other room and we were all in separate rooms. Then, the bathrooms were just discussing and everything was very dirty (the hallways with towels on the floor, etc). For example, I went to one discussing bathroom and 24h later, it was still discussing and I thought "maybe they cleaned and people did the mess after" but no, the same snickers paper was still on the floor, meaning that that bathroom (for at least 21 people) was not cleaned for 24h.

The bed bunks are tiny and squeaky. Could not even sit up straight in these beds, hit my head countless times. Its like the stranger under/above you is laying next to you. Intimate, in the wrong way. Rooms were way too warm (late june). The small bathroom was acceptably clean, the bigger one was just filthy, not just once, but during my whole stay. Same goes for all the toilets. Reception staff is very passive, they don’t care at all, and it shows. To end on a positive note, the location was alright, and I did not feel unsafe once, even walking alone late at night. However, I will never stay here again. I’ve stayed at London hostels which were cheaper and better.

I was there with a school trip and it was very nice! Some squirrels entered through the window while we were gone, and ate some m&ms I had next to the window. The hostel was very kind and paid for them. Just a reflection of how the hostel is really surrounded by nature and you definitely don't feel like you are in the middle of London!!

I had 0 expectations of this hostel because of the recent bad reviews but imI stayed in this chain in Prague and it was really good so I wanted to give it a chance (it was also one of the cheapest options) and I must say Wow! It really surprised me. The bathrooms are totally renovated and nice, the rooms heater works perfectly well, the duvet is very warm and comfy and the mattress of the bed is actually not bad at all. I stayed in a room shared with more than 10 people and everything worked well. The common area is fun and easy to meet people there and there's even a pool table which was actually very nice playing with some guests there. The only thing I hated is they charge you for keeping your luggage and if trs 2 stuff is the double bit aside of that I had an amazing time there

Stayed over the weekend in a huge 6 bed room on top floor. Big balcony you actually have access to. It's always a lottery at any hostel concerning the room mates, this time it was fine. 5 stars

One staff member was rude. No greeting, was rude to other guests when speaking to them. And then I went up to the counter seeking assistance and the staff member didn't even look up at me or ask how I could be helped. I stood there looking at her while she looked at the computer boredly for more than a minute until another staff member came over to help. She even looked at the other staff member as if wondering why I had not been helped and saw she was clearly ignoring me or prioritizing other things than helping me. The room was fine, but the 3 bunks felt unsafe to have 2 people on top of the bottom bunk. You can barely sit up in the bunks because of this. Otherwise the property was in a pretty location in the park, but hard to get to. Taxi or Uber has to drop you off quite far away and you have to walk quite a bit to get there. Also the signs directing guests to the building and reception were confusing. I was walking behind another group of travellers and we were very confused trying different gates and reading different signs. Clean place, nice common area

Remember it's a cheap place to stay, backpackers with shared dorm rooms so don't expect too much. If you're just looking for somewhere to sleep at night then it's great. Super warm especially if you're on the top bunk, never once used the blanket. Overall was fine and I would stay here again. Some of the other guests can be a pain, coming in at 11pm to turn all the lights on, make noise and then leave again, or leave a mess in the shared bathroom but that's to be expected.

When checking in, the staff was not helpful when I simply wanted to store my bags in a locker. Additionally, they charged me extra money when I asked for a refund. Also, the showers did not work for one of the bathroom for the larger rooms. Would not recommend, there are many hostels in London that can provide better service and accommodation

If the walk to get to the accommodation was shorter, I would have given it a 5/5. The staff is very helpful There is a storage area to keep luggage for a small fee of like £2 There’s a cafe and eatery on site~~ (Honestly probably because it is so far away from anything else around) The rooms are tightly packed but everyone is very respectful of your belongings The bathrooms are communal but there was no issues there The bathrooms are kept very tidy, i was only staying for one night and I saw the staff cleaning the restroom three times during my stay Overall , would stay again but dreading that climb up the hill

Overall: Much more affordable than hotels in the area. My main problem was that the 3-person private room (108) has a shower that looks very nice, but isn't functional because there is no door. After every shower, there is water all over the floor (and no shower mat to soak anything up). The front desk wouldn't provide an extra towel to clean up, but they sent house-keeping. Thankfully kind gentleman from house-keeping left a mop for the remaining duration of our stay.

We arrive to the hostel, good location. The male desk workers were rude and not helpful. Only interested in helping you if you were a younger attractive female. They let us check in without telling us they had no showers working. So no showers, the sink and toilet in our room stopped working fully the day we checked out (thankfully). Many of the lockers would not function with a lock so you had to leave all your belongings unsecured. They up charge you for anything from locks, towels, etc (even though the showers were broke). The “continental breakfast” was comprised of plain croissants, water, bad coffee, brand flakes, and a cheese and meat with barely any and squishy unhealthy looking meat. They then offered only 25% refund, yet that is an extremely low exchange rate for the only accommodation the hostel upheld was a bed to sleep on.

The most uncomfortable hostel beds ever. Breakfast is poor, when the ham or cheese runs out, no one brings a new one. Although the menu for dinner is written wide, in reality there is nothing from it all, only a burger. The toilet is in another building and very dirty. Our room had a broken window and a transparent film was pasted in front, which let in the moisture during the rain and the cold. Google maps does not show the road in the park area to the hostel to the building, we were lost, it took us an hour to find where a path starts from the street. No more ever.

My experience was horrible. Firstly, the workers there are not flexible. Secondly, the environment it's horrible, I felt not safe. One night, I woke up one man was staring me and intimidating me. I felt so bad and it was the first time I was worried about my security in a hostel. Thirthly, the smell and the cleanliness was horrible. Sometimes I didn't have wc paper and I found a lot of rubbish in the floor. There are a lot of homeless there. Definetely the wors experience in a hostel ever! Don't go there!!!

I have seen dozens of big mouses running around the reception area and dining area. Also there has two mouses escape to my female dorm ground floor as well. The receptionist doesn’t seem to be helpful in anything. When I check in and asked if everything tidy and clean inside the room she said “yes” but when I did enter the room it was dirty full of rubbish and small even the bed still messy didn’t tutu up since last night. Then I went to complain. The manager wasn’t there, until tomorrow morning. The receptionist asked 5 pounds on top apart from my reservation for tidy up the bed, I asked her why should I pay an extra? She said for me to tidy your bed, as the cleaner went home already. To avoid any drama don’t stay here with stress and aruguments

Frankly speaking, I loved this place. It had a beautiful garden and a large living room. The price was affordable The rooms and toilets were not clean, there were many mice in the kitchen and around. I think this place will be closed at first check. I don't want to be unfair, but if it weren't for the mouse, my rating here would be much higher. Burak

GIRLS STAY AWAY FROM THIS PLACE!!!! My friend and I had the worst experience in our entire life last week. Three men (not one, but three!) intimidated and verbally harassed us in the hall (near the reception!!!). One of them also touched us. We talked with a receptionist telling him that we did not feel safe and we wanted to stay in a dorm with only women, but he did not care and just replied us that we could not change our dorm (in which there was a man who was scaring us). All this happened at around 11pm. Additionally, rooms were dirty and small for 15 people and had a bad smell. But the toilet was the worst thing: just think I found sperm on the toilet seat. Advice: London is such an amazing city, find another place where at least you can feel safe and avoid this horrible hostel!!!!

The hostel rooms were very cheap, so I’m not sure what I really expected. The beds were extremely uncomfortable and noisy. There was dust and dirt on the beds and everywhere throughout the rooms. There were no paper towels or hand dryers in the bathrooms for washing hands. There was what seemed to be black mold in the shower. The location was also basically in the woods. You have to walk down a long, dark path to find the building - would not recommend if you are a solo traveler. The worst part…. I saw FIVE MICE running around in the lobby/common area where the food is served… disgusting and unacceptable. Would not recommend this establishment unless they have a serious deep clean.