1/5 Henry C. 3 months ago on Google New
Really
really
bad
customer
experience…
My
friend
stayed
at
this
hotel
and
we
had
an
extremely
poor
experience
from
the
front
desk
last
night.
The
staff
were
rude
and
unprofessional
and
had
forgotten
that
they
work
in
the
hospitality
and
lodging
sector
especially
considering
the
price
and
what
the
hotel
is
supposed
to
be
offering.
After
saying
good
night
to
my
friend
my
phone
ran
out
of
battery,
so
I
returned
to
the
reception
foyer
of
the
hotel
to
firstly
ask
if
they
would
be
so
kind
to
call
my
friend
so
that
I
can
use
their
charger,
allowing
me
to
get
home
safely.
This
was
‘against
policy’
to
do
this
and
despite
being
asked
to
spell
the
name
they
refused
to
get
in
touch
with
the
room
despite
the
fact
I
was
with
that
individual
just
a
few
minutes
prior.
If
they
couldn’t
assist
with
this
ask,
it
turned
out
that
out
of
the
5
staff
that
I
was
interacting
with,
none
of
them
had
a
iPhone
charger
or
could
assist
me
charge
my
phone
so
I
could
get
home.
Obviously
I
was
a
little
frustrated
at
this
point,
and
regrettably
did
show
this,
however
the
team
did
nothing
to
accommodate
me
or
provide
any
kind
of
solution,
only
escalating
this
to
their
manager
who
although
showed
a
relative
level
of
professionalism,
still
didn’t
help
at
all,
just
repeating
the
‘policy’.
This
experience
was
so
very
different
to
a
recent
hotel
stay
in
Florence,
Italy,
where
the
hotel
staff
were
so
friendly
and
would
do
their
upmost
to
provide
a
great
experience
for
their
guests,
and
the
comparison
to
this
was
so
opposite.
Although
not
a
guest,
I
can
confirm
I
will
not
be
staying
in
this
hotel
or
reccomending
to
anyone
visiting
London,
due
to
very
stubborn,
and
unaccommodating
staff
at
the
hotel.
The
phone
battery
is
of
course
not
the
fault
of
the
hotel
however
a
lack
of
customer
service
resulted
in
me
having
to
walk
90
minutes
in
the
middle
of
the
night
to
try
and
flag
down
a
taxi
to
get
home.
It’s
shame
that
my
friends
hotel
couldn’t
help
here.
The
rooms
are
apparently
very
small
too.
Thanks