5/5 Gina S. 2 years ago on Google
From
the
moment
we
checked
in,
I
knew
I
would
be
writing
this
5*
review.
It
is
the
best
hotel
we
have
stayed
at
in
the
UK
by
far,
highly
recommended.
From
the
offset,
the
level
of
service
and
detail
they
provide
to
make
your
experience
feel
special
is
outstanding.
We
were
celebrating
my
best
friends
birthday,
of
which
I
had
sent
a
note
via
my
Booking.com
reservation
as
I
was
requesting
ideas
as
to
how
to
make
her
time
even
more
special.
Not
only
did
every
single
member
of
staff
we
came
across
wish
her
a
Happy
Birthday
but
we
received
a
complimentary
upgraded
room,
cupcake
and
choc
dipped
strawberries
sent
to
the
room
and
mimosas'
with
breakfast.
I
was
not
anticipating
that
such
a
large
hotel
would
care
too
much
for
a
one
night
stay
birthday
celebration
but
they
made
us
feel
like
we
were
their
most
important
guests!
None
of
this
was
asked
for
by
us
or
insinuated
-
this
was
all
off
of
their
own
back
which
just
made
these
surprises
even
more
wonderful!
The
room
was
spotless,
beautiful
and
the
decor
was
so
modern
and
unique!
Only
note
was
that
in
room
758,
there
was
an
annoying
noise
coming
from
the
shower
most
times
-
this
was
not
something
we
were
too
phased
by
as
every
other
part
of
our
stay
was
amazing.
The
room
had
an
espresso
machine,
kettle,
mini
fridge
(empty
-
handy
for
bringing
own
drinks),
huge
TV
and
a
safe
all
free
to
use!
The
breakfast
was
included
in
the
booking;
the
choice
was
unbelievable,
I
have
never
had
that
many
options
in
an
included
buffet
breakfast
before.
Everything
was
cooked
so
fresh,
nothing
was
sat
around
for
long
without
replenishment.
The
spa
facilities
were
also
included
in
the
booking
-
cannot
fault
this
spa
one
bit.
Again,
the
service
was
fabulous,
so
welcoming
and
staff
were
replenishing
towels/mopping
the
floor
to
avoid
wetness
around
the
spa
pool
and
lounge
area.
The
facilities
themselves
was
beautiful
and
temperature
was
perfect
for
a
tranquil
spa
feel.
10/10
The
thing
that
topped
our
visit
and
made
the
most
impression
on
us
was
the
level
of
service
and
care
the
staff
took.
Nothing
was
too
big
of
an
ask
and
they
were
so
attentive
to
anything
we
may
require.
Wonderful
staff
all
around,
so
welcoming
and
accommodating.
The
hotel
overall
is
a
hidden
gem
within
London.
Prime
location,
beautiful
grounds
with
stunning
decor
and
amazing
staff
and
food.
I
will
100%
be
recommending
this
hotel
to
anyone
who
will
listen
and
will
definitely
book
for
every
overnight
visit
I
have
to
London
from
now
on!