I've visited London more than 25 times and it's my first stay at The Churchill. Arrived 10AM from the airport and had to wait until 3PM for check-in because I definitely respect the check-in policy. However, it's 3:05PM and I'm supposed to get my room key but the lady at the reception asked me to wait until I receive an email. I asked her about the check-in policy (the one I respected when I was told to wait) and she literally said: " some people paid extra money for late check-out so you have to wait until they leave". I Few minutes later she walked into the back room and sent me another guy with the key. I can't tell why or what's wrong! Maybe because I was too friendly and quiet or maybe there was a bit of racism and discrimination. I can't precisely say that she is a racist but I think what she did was unarguably absurd and disrespectful considering the fundamentals of hospitality industry. It's so disappointing that a magnificent hotel like The Churchill gets my first 1-star rating ever. I believe that The Churchill has good reputation, but after what I saw today? I can call it "my worst hotel-staff related experience ever" and I will definitely check-out tomorrow morning and go to another reputable hotel to stay at for my entire vacation once refund is guaranteed.

The Hyatt Regency London - The Churchill offers an exceptional stay in the heart of London. Though the rates are a bit higher compared to nearby hotels, it's absolutely worth it for the premium experience. The hotel boasts impeccable service, luxurious rooms with comfortable bedding, and outstanding amenities. Its prime location near major attractions adds to its allure. The staff's attention to detail and dedication to guest satisfaction make every stay memorable. Whether for business or leisure, this hotel is a top choice for those seeking elegance and excellence in London.

I’ve stayed at this hotel a few times over the last 25 years and im consistently satisfied with its location, posh accommodations and features and benefits of Hyatt membership. For example I received a late check out till 4 PM which is very generous and also had free access to the delicious and diverse buffet breakfast. The hotel is a little weathered from its years but they keep the lobby a very nice in the service is excellent from the bellmen to reception, Housekeeping and restaurant staff. Concierge help me get tickets to cabaret and also set up a appointment for a haircut for me. It was a very busy time at the hotel but they managed to really keep up all the services and housekeeping worked with my schedule in terms of the cleaning routine. Photos pictured here are from the executive lounge happy hour and dessert offerings in the evening

Awesome hotel. Decor, rooms, restaurants, bar, all staff from porter to reception and concierge to waiters to cleaners all very professional and helpful. We really enjoyed it. This has become one of our favourite London hotels. We'll be back!

I set up my brother and his wife and two little kids there. On arrival the front desk AND the assistant manager were rude and unhelpful. My brother had to call me from London to fix the situation. They did NOTHING to help as they were asking my brother to pay for an extra room for his 1 year old daughter. IT defies any logic and breaks every rule of good customer service. I will never go to this hotel. I will share with as many globalist elite members the treatment of my family. Policy is one thing. Treating people based on policy is completely different and the most important. They do not care about families there.

Great location, comfortable rooms and a very nice private park across the street that the hotel offers acess to. The hotel is beautifully kept and the restaurants on property were both very good. Shopping is a couple blocks walk as are an assortment of restaurants. FOLLOW ME for more thoughtful recommendations as I travel the world 🌎

I stayed at churchill more than twice this year, one time we booked through a hotel booking site & asked for a view of the garden & paid then they gave us a room with a view of machinery, my mother asked them why & they said it was because we booked through a third party not from the hotel itself. This time i decided to extend my stay there and i had already paid for a deposit (500) so i went to the reception & they were going to charge me for 4 nights (824 per night) then asked for more than that i asked why they said it’s for a deposit, mind you it was the same room yet they wanted another deposit and insisted on it, i paid because that was the only thing i could do. When i checked out i asked for a detailed invoice and something was miscalculated when i asked they said the used the first deposit ( which i paid in cash because i wanted it back as cash) as payment for the extended stay, then why did they take another deposit?? And why use it as payment it’s a deposit! They said the system sees it as money it doesn’t know it’s a deposit. What in the world does that mean that shouldn’t happen & they were not willing to admit it was their mistake! Also when i told them about wanting to extend my stay they first told me they would charge me 4,000 and something pounds ( 4 nights = 3,352 + deposit( which i already paid but they wanted another ) = 3,852) so why 4,000 ?? This year was full of experiences like this not like previous years. My relatives and i always stay at this hotel but things changed in that hotel. We are tired of always having to argue. I hope they keep their reception staff in check, always ask for detailed invoices and triple check everything!

Impressively creative cuisine. We tasted Christmas afternoon tea menu and were absolutely delighted. Wonderful atmosphere, great service and delicious food beautifully presented. If you are looking for glamorous atmosphere and high cuisine - Hyatt restaurant is a great option.

I had lunch with a friend in the restaurant/bar which has a fixed price menu of £35 for 3 courses. There were at least 6 choices per course which made for some lovely choices. We had a bottle of wine which was £37 plus bread and sides.The food was absolutely delicious and with service charge was £130. Worth every penny. We will be back.

Overall the experience was horrid. The rooms were dirty by no means acceptable. We were greeted and told the room had been renovated, the walls were cracked, the furniture covered in thick dirty and were sticky. Even the soft furnishings were sticky. The greeters were nice but everyone else was horrid, beyond rude and disrespectful. We ordered food and watched others who arrived 20 mins later get served first. I would never return. If I wanted to be treated like dirt I would have stayed at work instead of going on vacation

Great hotel and well decorated, they have great staff and very professional. They provided me all what i need and they allowed me to do early check-in which was nice of them. They pay attention to the details. They have TOTO toilet (water pipe to clean yourself) 😄 Great location close to shopping and most attractions. Strongly recommended.

I might have given another star if I hadn’t paid such an exorbitant price (500+ pounds for a Saturday night). I got a basic king room. It was clean but very small; there was no room to do basic stretches in the morning so I did “bed yoga” instead. The bed was comfortable but the pillows were either too hard/firm or too squishy. I don’t know what was wrong with the “air conditioner,” which seemed to only produce warm air; I finally turned it off and opened the window (yes, the room temperature was warmer than the outside air in June). The bathroom was extremely small, but they made up for it with good counter space and a shelf under the counter. Nice toiletries (including hair conditioner). Cheap towels. Breakfast was very good and the servers were friendly and attentive. The only justification for the high price was its location; but I don’t feel I got my money’s worth. I’m actually embarrassed that I spent this much money for this hotel. Lesson learned.

Our experience at this hotel was wonderful. Checking in was easy and fast. Our room was a great size and housekeeping kept it looking neat and fresh twice a day. No view from out room, but being on the same level as the gym and spa was perfect! Love their daily happy hour with alcohol drinks (or not) and just a good time to sit, sip, and relax before going out to dinner. Perfect location, very close to the busiest, Oxford Street. Walking distance to everything and all stations in the Central line. Service, breakfast, happy hour, housekeepers, the staff… everything was more than I could have asked for. The staff was on top of everything and made sure we were having a very enjoyable time. We will definitely be back. Thank you!

It's always about the people you meet at these places that make the stay memorable. The place is nice, great location, i had a great room... The only sad thing i remember was the unhelpful lady working the night shift... Lol... She needs a shift change or something... She doesn't seem happy working at night... She just wasn't very helpful.

Great choice! Really Friendly staff. Terrific location. I was upgraded to a suite, which was amazing with a large balcony overlooking the park. The club lounge is large and comes in handy for arranging meetings over coffee or hors d'oeuvres. Walking distance to all shopping and a block away from Selfridges and Marks & Spencer for those last minute things to buy. And to top it all a great buffet breakfast! that is open longer and beats any of the Marriott properties hands down! So, the Regency will now be my go to place over the Sheraton Piccadilly.

Rooms are very dated (HVAC did not work during stay) and hotel service is subpar. However, the bar atmosphere, bartenders and customers were great! Breakfast was mediocre with limited gluten free options. Highly recommend providing more gluten free selections.

A very nice.... Premier inn. I've always wanted to stay here.The lobby and the hotel overall are beautiful but it can't in anyway be classed as a luxury hotel. Check in was good but didn't mention my special occasion and neither was it reflected in my room or my stay. Room - tiny. Bathroom even smaller with an awkward door. Room service menu is poor though I enjoyed the butter chicken and in room dining waiters were nice. Breakfast was appalling for in room dining, eggs were over cooked and not runny one over cooked sausage one hash brown and a bunch of mushrooms. It arrives on a tray which is difficult for the waiters. May I suggest a trolley?!?! Asked for a jug of ice water and got a large glass. Temperature was not great. There were a lot of holes. I call it premier inn because like a premier inn you can here whenever someone leaves the room. I asked a guy in a suit who worked there where the lifts were and he abruptly asked me if I'm staying here. It was pleasant but in no way luxury. The price can't reflect the service. Really disappointed with the over cooked breakfast and over priced in room dining. TV was also poor with very limited channels. I can see why one would like it but definitely won't be coming back. Gutted.

The Hyatt Regency Churchill is a great hotel with some flaws. After staying for 10 days as a World of Hyatt member, we became more aware of the issues that may happen to others who are staying for shorter periods of time. The location of the hotel is great! There are multiple bus stops within an easy walking distance, depending on which "line" you need to take. You're also right around the corner from a large shopping area (Oxford Street) and plenty of food. While the standard rooms themselves are a decent size, the bathrooms are quite cramped, with little wiggle room considering the door opens inwards and blocks someone in the shower. There were also issues with water being able to hit the bathroom door given how close it was, so I could see mold becoming a problem for other guests. Other Regency hotels I have stayed at also often have a "quiet floor" which we requested prior to our arrival, but there didn't seem to be one. Our room was towards the end of a hall which was nice to be away from where most guests seemed to be; however, halfway through our stay, the hotel decided to put a big family all around us. This ended up with us needing to call down to reception at 2am because of loud yelling we could hear right next door. This was probably the most frustrating part of our stay. You're staying in a city, so outside noise is to be expected, which the double-pane glass actually manages very well. However, rude neighbors can easily ruin the stay when they think hotel rooms are for partying instead sleeping, and other guests are around them. Thankfully, the hotel staff did actually send security up to check, but our neighbors didn't seem to respond to the staff. We also ended up using a "Regency Club Access" award during our trip, which was great because it also allowed us to get the breakfast buffet downstairs. Unfortunately, every morning, we were asked why only one person had access to the breakfast even though two people were on the room, which led to the breakfast staff having to confirm with the hotel staff that two people were allowed to eat. The breakfast itself was incredible, which is inspiring because hotel breakfasts are usually mediocre. However, there was everything you could want at this buffet: different types of eggs, waffles, pancakes, sausages, bacon, hash browns, potatoes, fruits, cheeses, bread, juices...it was very very good. The only bad part of the food was the coffee, but at least you can order a cappuccino. Unfortunately, the service at the restaurant where breakfast is served is quite poor. If you order coffee, there's a chance you may not even see it until you're done eating. The same thing is true if you order an omelet; I was able to finish a couple plates of food and my coffee before my wife ended up getting her omelet, which was cooked incorrectly anyway. We also attempted to go for lunch one day, which was a mistake. We asked for water, which was eventually brought to us, but after no one came by to take our order, we paid for the water at the front and ended up leaving. Overall, it's a very nice hotel and the breakfast is more than worth it, but there are some flaws which can make it difficult if they end up impacting someone during a shorter stay. For a hotel of this quality, the service needs to be fixed and I would suggest that the hotel make a quiet floor as I've seen at other Regency hotels. We certainly enjoyed our stay and they took good care of us, even setting out a small cake a bottle of wine at our arrival for our honeymoon.

My recent stay at Hyatt Regency was absolutely fantastic, and I couldn't have asked for a better experience. From the moment we arrived, the staff went above and beyond to ensure our stay was comfortable and enjoyable. The level of service provided by the hotel staff was great. They were friendly, professional, and always ready to assist with a smile. A special shout-out to the helpful staff at the front desk who allowed us to check in earlier than expected, accommodating our travel plans seamlessly. Their flexibility and willingness to accommodate our needs was truly appreciated. The hotel itself is a true gem. The rooms were spacious, elegantly designed, and well-appointed with modern amenities. The comfortable bed ensured a restful night's sleep, and the cleanliness of the room was impeccable. The location of the hotel was also a major plus. Overall, our stay at Hyatt Regency exceeded our expectations in every aspect. We would definitely love to come back again soon and highly recommend this hotel to others. Thank you, Hyatt Regency, for making our stay truly remarkable!

Breakfast is average and hectic, service above average, club with limited food options, but nice beverages. Location is indeed great and the main aspect somewhat justifying the $500+ nightly price tag. The rest as you’d expect from a Hyatt Regency.

My husband & I stayed for one night & we really enjoyed the hotel. We received a complimentary upgrade to a suite an the club floor which was fantastic. The breakfast was very good with a lot of choices. We highly recommend this hotel as it’s a very centrally located in London.

Rooms are different sizes, but all classically furnished with all the amenities one might need. Service, in general, is very good; every once in a while you might get the odd server who seems not in the mood to work. Have to say they have a Fantastic breakfast buffet. Can’t beat the location, steps from Oxford street and Mayfair shopping. Minutes walk to Hyde Park.

Excellent location that is close to Buckingham palace, Soho, and Chelsea area. The rooms were clean and spacious, enjoyed the self checkout snack room on the ground floor. Staff were excellent and helpful.

Started off a bit iffy because we had booked the Churchill Bar but they didn't allow children. They did give us a seat in the lounge of the Hyatt Regency. We had a lovely meal, food great, service really top-class. The deserts were excellent, you have to keep room for them. We sat by the fire and it was really comfortable.

Lovely atmosphere and vibe. I called last minute to book a table for 10 people and they managed to accommodate us which was great. I was in the cigar lounge not the hotel but it was lovely.

I recently enjoyed a delightful 4-night stay at this 5-star hotel. The staff was exceptionally friendly, the breakfast was delicious, the rooms were impeccably clean, and the location was perfect. Overall, a superb experience that exceeded my expectations. Five stars!

Stayed at the Churchill for 6 nights on a business trip. The staff were generally friendly and the Regency Club was an added bonus. Location is very convenient for those seeking to be around Mayfair/Marylebone. However, the room felt a bit dated with inadequate lighting and the bathroom was rather small. Cleanliness of the room could also be better (shower had red mould, found cleaners’ gloves in the sink). Overall a decent stay, but at the nightly rate there are definitely better alternatives.

The hotel is very good. Great welcome and excellent check-in and check-out. The room cleaning is excellent. There are some points to be improved: the elevator beaks down (one out of order/remains 2 and also one breaks off from time to time). The room service food is very poor and expensive. They charge £7 for bringing an empty plate!! The business centre is a table in front of the lounge. No access to the inside table except with permission; this is never in a 5-star hotel. There is no service outside the hotel to help deliver the shopping bags to rooms. Others fine.

A distinguished hotel in the heart of London. The staff are super friendly, highly effective people and, most importantly: anti-snobs. The lobby's highly atmospheric, and the food is memorable with top quality ingredients

I’m really torn about our one night stay. Then it sealed the deal when we couldn’t get a bellman or anyone to answer so I had to finally go downstairs to get one! Then line to check out which took a while all along delaying our departure and then when we left it took forever to arrive at the Andaz. Our room was a king facing the park and was well appointed. There were traditional robes one in bathroom and one in closet. Nice laundry bags. Breakfast was very nice and ordering omelette or poached eggs and your coffee or tea with a server was easy and quick. Magda in the club was wonderful. Natalia at front desk was awesome. Attue the bell man who helped us twice was kind. So why three stars? Well for starters went to the social hour at 530p at the club. Started lovely and many little tapas delivered to the table and lovely meats cheeses self serve. Decent liquor options and nothing was on short supply. There were however two children approx age barely 3 and one 4 running back and forth in the club while the ladies they were with just sat. Touching food grabbing things and just running. At one point an apple rolled right onto my husbands foot. I love children however I don’t like ones allowed to put there hands in a glass jar with cut fruit? Seriously?! They are short staffed and it shows in strange ways! Waris spoke with us and did his best to make it better. Alexis when we left made it a point to come and say goodbye and apologize. I wish it had been a better experience and you can tell your in W1 the tiniest bathroom and every time I got up I banged my elbow in the glass shower. Yes that small. Pretty property nice neighborhood and some of the staff are very good. Just not consistent. As a globalist I was not impressed and left for the Andaz instead. Wish I could say I loved it!