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Frequently mentioned in reviews: room (36) hotel (33) service (29) staff (27) London (22) Langham (21) experience (21) stay (21) lovely (13) afternoon (12)
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  • 5/5 Stephen S. 8 months ago on Google
    A wonderful, perfectly located grand hotel, with exquisite staff. We were given a beautiful, quite, light corner room on arrival with a very comfortable king bed, a separate lounge area, and lovely views of the surrounds. The Langham Club breakfasts were flawless, with impeccable service. No arrangement requested from concierge was an issue, and each was attended to immediately with the perfect outcome every single time. The room and laundry services were fast and flawless. Room service even picked up on that we drink plenty of water and, after day two, they left the perfect amount of water in our room every day without even having to ask. Now, that’s attention to detail!
    4 people found this review helpful 👍

  • 5/5 Adreena A. 4 months ago on Google
    Classic 5* London Hotel. One of my favourite to visit. Well located in Central London with good service, beautiful decor and a great spa/pool/gym. Breakfast can be taken in the rooms, restaurant or as a buffet in the attached pub which I really enjoyed. The rooms are nice but a bit old fashioned and corporate in their design. Highlight for me is the bar, which is one of my favourite hotel bars in town. Staff are polite and well trained, food is excellent and the cocktails are really creative and well curated. It makes for a nice winter bar.
    3 people found this review helpful 👍

  • 5/5 Ernest M. 2 years ago on Google
    Outstanding service, beautiful rooms, the most comfortable beds. Whether you’re looking for inventive cocktails or pub fare, you’ll find a nice variety of atmospheres at the various restaurants and bars on the premises. Gym has everything you need and the spa will help you unwind after your travels. Anything you need the staff will do their best to accommodate. I have to say the service is hands down above and beyond what I’ve experienced at other luxury hotels. It’s really an extraordinary experience when you stay at the Langham. Highly recommend.
    3 people found this review helpful 👍

  • 1/5 CSkyler B. 1 year ago on Google
    Muhammad (Night staff) was the worst person I have ever encountered at a hotel or anywhere. One early morning, he was pushing a luggage cart and walking towards me in the lobby area. He looked me in my eyes as he walked towards me and did not speak. As he passed me rammed his shoulder into mine. That early in the morning, there was no one around, the lobby vast and had a ton of space on either side of us. He gave a 1/2 of an apology, but he was fake. I am a black woman and very strong. So the hit was extremely forceful, but I remained on my feet. I was stunned and did all I could to keep 'the Chicago' in me... in me; so I looked at him like he was crazy and did not say a word. My second encounter Muhammad was when I was arranging for an early departure from the hotel. The concierge called him over and asked him to secure a cab for me in the morning since he was just coming on his shift and would be there through the early morning hours. Muhammad said that he would secure the cab and even offered to give me a wake up call. He seemed so nice and pleasant in the company of his peers; however, I knew he could not be trusted. I left the desk, and I secured my own cab via an app that was referred to me, and I set my alarms. That morning he seemed surprised and a bit taken aback to see me heading out the hotel, packed, and with a cab waiting for me that I secured. Muhammad lied, and did not do anything he said he was going to do. He did not do the wakeup call nor did he secure the cab. As he help load the luggage, he held me up, asking where his tip was. I could not believe his nerve. Readers... This was a great hotel. Great food. I loved the restaurant and the lounge was super posh. But to have someone like this man on staff, ruins it for the hotel. Not me OR my money can go back there, as long as he is there. We can't make it! There are a lot of 5 star hotels in London, that would love to have me and my money.
    2 people found this review helpful 👍

  • 5/5 Guy D. 2 years ago on Google
    Just perfect. Very fortunate to have stayed at a good number of very nice hotels with my partner and children. None can do what the Langham do in terms of efficient, friendly and wonderful service without being snooty and with lovely facilities. By far the best family hotel we have visited at any budget. Wonderful location and just the kindest most effortlessly professional team working there. Try to go for a room with Lounge access to make the most of this amazing space and food/drink all day. Feels like family, especially the amazing way they looked after my son when he turned 12 while staying and my daughter when she slipped at the pool. I can't imagine staying anywhere else in London. Not really sure why I ever bothered looking!
    2 people found this review helpful 👍

  • 5/5 E F. 2 years ago on Google
    Delightful staff and surroundings. Right in the action, what a brilliant location. The superior room is very pleasant and roomy by London standards. A comfortable bed. Lovely touches in the room , which I won’t detail as I think the element of surprise will make your stay even more special. The staff on reception and the concierge are exemplary, nothing is too much trouble. I’m here solo this time, but look forward to returning with my partner.
    2 people found this review helpful 👍

  • 5/5 Jeffrey E. 6 months ago on Google
    Our room was well-appointed, clean, and tended to nicely throughout our stay. Again, I can’t say enough about the attentiveness and genuine hospitality of your team! We had great conversation (and many laughs) with members of the food service, front desk, concierge, and front door staff. Thank you for a wonderful experience.
    1 person found this review helpful 👍

  • 2/5 Ray O. 1 year ago on Google
    Hotel room, facilities were clean, enjoyed the pool and aroma steam room at the spa. The front door and reception team was welcoming (keep up the standard!) However differentiated standard of service and experience can be felt at the level 3 club and level 1 restaurant during breakfast. Racism shouldn't occur if the hotel pride and uphold a high standard and reputation. Yes I am a Asian Chinese and not a caucasian. We are living in year 2022 and times have changed
    1 person found this review helpful 👍

  • 5/5 Sam P. 1 year ago on Google
    Attended for the Christmas afternoon tea. Excellent friendly service straight from the offset with a wealth of knowledge about the teas and dietary options on offer. Delicious courses served alongside a wide variety of teas of all type including black, green and white teas. All drink options well displayed with in depth descriptions of each in a lovely menu. Each course was accompanied by a well informed description from the waiting staff. Well baked and delicious scones rounded up a lovely experience.
    1 person found this review helpful 👍

  • 1/5 Nikki D. 1 year ago on Google
    Awful experience at Langham! Got to the hotel just before 3 and got informed that there’s going to be wait for the room even though check in is at 3pm!! After complaining we got offered complementary drinks at the bar, which involved further waiting to be seated as the receptionist that escorted us to the bar decided it was appropriate to make us wait while he chatted to another customer! Eventually they gave us another room, who knows how long we’d have to wait if we didn’t complain. Upon returning to our room several hours later we found that our keys have been disabled! More time wasting travelling back to the reception to get keys reactivated! But best part was following check out when I had to phone up at 10pm to see why I’ve still not received the final bill which should have been in my email at the time of check out. The final bill had extra items added from mini bar which we never took! They must have thought we are idiots and will never ask for their final bill. So make sure to check your final bill after leaving the hotel! I’m shocked and appalled with the customer and wouldn’t recommend this place to anyone. This was not a 5 star experience, barely a 2 star.
    1 person found this review helpful 👍

  • 3/5 Jonathan Ibraaheem M. 5 months ago on Google
    Comfortable and plush hotel - not sure that it quite reaches the highs of 5 star luxury I expected. The room was tastefully decorated and on the larger side for London standards but it was rather noisy and the sound proofing from outside could definitely be improved. The bathroom was disappointing - shower was very poor and it was impossible to get water at a comfortable temperature only cold or scalding was possible. At this price point I would have expected much better. Breakfast was nice but service was lacking and inattentive. We also had the afternoon tea which was great. Location is excellent and central so this is definitely a plus. Check out was chaotic - we requested our valet parked car be brought but when we went to reception 15 minutes later this had been ignored. Indeed we were told we would have to wait 30 minutes until the doorman came on duty - in the end we walked to get the car from the car park ourselves instead of missing our flight - really poor service which detracted from our entire stay. Will look for a different luxury option in London.
    1 person found this review helpful 👍

  • 5/5 Ariana L. 6 months ago on Google
    Had a very wonderful stay at this lovely hotel. Beds were super comfortable and the service was exceptional. Everyone was so accommodating and very kind. The place has a classic London feel. Special mention to Laurence, who really went out of his way to ensure we had a great stay. He really guaranteed that we would be comfortable and his attention to detail and his commitment to such a high degree of hospitality towards his guests made this a five star experience.
    1 person found this review helpful 👍

  • 5/5 Elle Gerr (. 1 year ago on Google
    Last minute decision to dine in Langham to celebrate my birthday with a friend and I wasn’t dissatisfied. Great service, amazing helpful friendly staff, a tasty menu and cocktails 🍹 We had a 1 course dinner with few sides and the portion size was very decent. I ordered ox check it was divine. We had no place left for a dessert sadly but it only means we are coming back for more You will enjoy your experience here for sure highly recommended.
    1 person found this review helpful 👍

  • 5/5 Caner A. 7 months ago on Google
    My wife and I had such a great time at your hotel! The room was always clean and cozy, and we really appreciated that. The vibe of the hotel was super cool - we loved the whole ambiance. Plus, being right in the center of town made it a breeze to get to all the cool spots. Gotta give a big shoutout to the doorkeepers – they were friendly and helpful every time we needed something. Thanks for making our stay awesome! We'll definitely be back!
    1 person found this review helpful 👍

  • 5/5 Jane A. 1 year ago on Google
    I celebrated a special birthday with afternoon tea for myself and friends . It was delightful we had the most exquisite cakes and sandwiches . There felt a real generosity of spirit and the tea kept flowing . Service was attentive and not at all overbearing. I was delighted to hear the service charge goes to the staff and is not absorbed into company profits ! It was a lovely experience in every way
    1 person found this review helpful 👍

  • 5/5 Ron A. 2 years ago on Google
    The property is beautiful and well located. The staff is truly incredible. I'm lucky to stay at many wonderful hotels throughout the world. The people at The Langham are as kind and welcoming as anybody I've met. We received help with a beautiful bouquet of flowers and with printing Covid results. Everything was handled perfectly, Breakfast is very good and served in a wonderful room, and the pub has great cocktails to end an evening. I can't wait to stay again!
    1 person found this review helpful 👍

  • 5/5 Cal M. 4 months ago on Google
    Just finished my first and certainly not my last stay at The Langham. What a beautiful experience! The location is perfect as most of what we wanted to see was within walking distance (15-30 minutes) and we love to walk. The hotel was decorated for Christmas and just beautiful. Staff were so attentive to our every need and extremely welcoming- Ian at the front door was wonderful! Once inside, Ash was there to show us to our room and tell us about the hotel. The room was small, but not cramped and we managed just fine even with our large suitcases. The two things that stood out in relation to other hotel rooms were the shower (you will not want to get out) with its perfect water pressure and the bedding which stayed cool throughout the night. We both hadn't slept that well in a long time! I highly recommend the breakfast at the hotel- plenty of options and excellent service. Grabbing a pre-dinner drink at the Artesian was also a highlight of our stay. Just a wonderful all around experience for our first stay at The Langham- we can't wait to come back soon!
    1 person found this review helpful 👍

  • 5/5 Eric h. 1 year ago on Google
    The quintessential London five star hotel. From being greeted buy the staff to the modern pool on the bottom level this hotel knows how to spoil your senses. I wish I could say more about how accommodating the was, but they addressed every ask... no matter how trivial. Looking forward to our next stay.

  • 5/5 Terry J. 6 months ago on Google
    What an experience! First time having afternoon tea. The staff was attentive and kind to our needs. They helped order a selection of teas for each of us. The food was from the vegan course and it did not disappoint. The sandwiches were some of the best I've eaten in 12 years as a vegan. The scones, both savoury and sweet were delicious. The dessert was out of this world. Each one of us had a favourite amongst the selection which was very funny. The hotel and bathrooms were impeccable. Again, the staff was friendly and attentive to all needs.

  • 4/5 Veronica S. 5 months ago on Google
    Had Afternoon Tea here. The Palm Court is well laid out, and the staff attentive. The sandwiches fresh and cakes were delicious. The savoury scones a little dry but the traditional scones with jam and cream were fresh and warm. Selection of teas was extensive and served hot in lovely teapots. Additional sandwiches were offered and accepted. We ate the lot so there was nothing left to take away in the charming little parcels that several others walked away with. Overall a lovely afternoon.

  • 5/5 Lorraine J. 4 months ago on Google
    My first visit to this beautiful hotel to dine in 'The good front room' The welcome was so friendly and gracious together with the service and staff. The starters we ordered were the Jerk chicken and Stew peas. The chicken was very spicy and the Stew peas was perfectly authentic. To follow we ordered the Peppered steak and Brown Stew turkey. Personally I found them to be quite salty and slightly overcooked. However they came with a variety of side dishes that to our surprise were on the house! We finished up with the gigantic Coco Pod. Absolutely delicious 😋 We had two drinks each throughout. It was a really lovely experience and quite special for a School night in London. I would definitely recommend The Good Front room and look forward to additional brilliant ideas from The Langham

  • 5/5 Nicole J. 4 months ago on Google
    We went there to eat at the Good Front Room. Service was wonderful and the food amazing. We were celebrating our anniversary and were presented with a desert yo commemorate. Felt very special indeed. Will definitely be back

  • 5/5 Scarlet H. 1 year ago on Google
    Such a treat!! Amazing staff, beautiful dining room, excellent tea choices, and delicious, traditional high tea bites. Our waiter was the best and went above and beyond to ensure that our daughter felt every bit as special as she is on her birthday!

  • 5/5 Ryan H. 1 year ago on Google
    Just stopped in for afternoon tea. The dining room is lavish, the pianist set the perfect tone, and the wait staff knew exactly what to recommend for a perfect meal. If you really enjoy any of the sandwiches or scones just ask for more of your favorite.

  • 5/5 Mike Di D. 1 year ago on Google
    The Langham is the best hotel i have ever stayed at. Everything from service, cleanliness, rooms - all 10/10. The concierge- Sebastien was incredible. He made recommendations for our nightly dinners, handled the bookings and helped us with anything we needed. This is likely the only hotel i will ever visit when in London, it is absolutely worth every penny.

  • 5/5 Mariekythe M. 1 year ago on Google
    Came here for the afternoon tea years ago. We were very happy with the food and service and music. The sandwiches were so good I want to eat more. The ambiance of the place is very relaxing. Thanks for a great experience.

  • 5/5 TripWithRich 2 years ago on Google
    This was a wonderful experience. One that I’d happily relive! The tea selection was vast and the food items were unbelievable. The team there were lovely and they were very very attentive. The music was live and provided by a pianist. The interior decor was very pleasant and kept catching my eye as we progressed through our Afternoon tea. I cannot wait to come back again.

  • 5/5 Heba S. 1 year ago on Google
    The Langham is simply my favorite place to stay in London and I have stayed there many times over the years. When you walk in, you are mesmerized by the unforgettable signature Lilly fragrance which instantly uplifts your mood. The interiors and palette of colors is so elegant yet comforting. I am always impressed by the impeccable service from reception to restaurants and even porters. Food is exquisite at restaurants and dining is always a joyful experience. Even room service is quite rewarding. The afternoon tea at Palm Court deserves a special mention as it is the very best in London and when you have tried all the afternoon teas offered in London, you will reiterate this fact. There are details that add to your experience such as the daily evening service and the porter offering you an umbrella if it is raining. Concierge courteously offering to helping you with bookings in London. Whether you are in London for business or pleasure, the Langham will accommodate your needs. With a unique location just a few minutes away from Oxford and Regent streets, you can simply walk to many destinations around you. I have had some unforgettable memories at the Langham. I will always come back to spend more and more lovely moments.

  • 1/5 Rosalie K. 1 year ago on Google
    When I was diagnosed with cancer, my sister promised a lavish trip to England *when* I survived. The trip had to be postponed twice because of COVID but we finally were able to travel in June 2022. Our first stop was the Langham in London, which she had visited before. My sister could have booked *anywhere* - she considered all the five star hotels in London, but chose the Langham because she had a very good experience there right before the pandemic. Apparently things have changed quite a bit. She booked a Club-level room, which is purported to offer private check-in, but no such check-in was offered. The room was tiny, dark, and felt a little unclean. While we were absorbing our rather disappointing surroundings, a member of the staff came by to audit the minibar, which had not been done when the prior guests checked out. We felt like criminals, sitting there in silence while she counted drinks and snacks. A hand towel in the bathroom had visible dark yellow stains. It would be impossible for the staff to not see the stains, as they were right at the top of the fold of the towel. There were no amenities – no shower cap, emery board, cotton swabs. The card on the tray where the amenities should have been stated that this was to protect the environment. It felt more like they were protecting their profit margin. We requested twin beds. We *got* twin beds, but they were pushed together to make one big bed. When we requested the staff separate them, someone came to the room, kicked them apart a little with her foot and pushed them back together as though to demonstrate how easily we could have done this ourselves. Astonishing. My sister went to the front desk twice to complain and literally no accommodation was made other than some *clean* towels and a couple of shower caps. She gladly would have paid more for a suitable room or suite, but no option was offered. I’m not sure another room would have provided less inexplicable service, however. Turndown service provided *one* eye mask and *one* set of ear plugs. I’m sure we could have requested more, but candidly at those prices they should be able to count the number of room inhabitants and provide accordingly. A fruit bowl, some chocolate and two side plates were provided the first night. Nothing was refreshed for the duration of our stay – used plates disappeared and were not replaced. There were ample doormen, but they never opened the door when we entered or left the hotel. There were occasionally up to four people stationed *just inside* the door, seemingly just to smile and nod at us. One morning someone entered our room – without knocking – before 8:00 am. The person said nothing and immediately left. We asked the front desk staff how this could happen and were told that they thought we had gone for the day and were freshening the room. We had not pressed the button to request that our room be refreshed and it’s bizarre to assume people had gone out before 8 in the morning. On prior trips to London, we have stayed at the Premiere Inn and the room was bigger and felt more clean. We checked out and canceled our planned return to the Langham for the second half of our trip. My sister was offered an upgrade for her next stay, but I believe it is highly unlikely she will return to this Langham property. Oh, and they gave us a couple of candles. All of the above complaints seem trivial – if any of these things had happened at the Premiere Inn, we’d shake our heads and write it off. If the Langham wants to be considered in the same category as the Premiere Inn, they should charge commensurate rates. When luxury hotels start cutting luxuries – for whatever reason – people looking for luxury accommodations will look elsewhere. The Langham would do well to remember that. Because we had a Club-level room we spent many hours in the Club because our room was so unpleasant. The staff and services in the Club were the only redeeming aspects of our stay.

  • 5/5 gill c. 1 year ago on Google
    The service and the ambience of the hotel was first class. Our two night stay was a gift from the family for my 70th birthday, so we were very kindly given a bottle of excellent champagne and cake. The room was lovely and the breakfast was delicious. The hotel is in the centre of lots of amenities including Regents Park which is a day out in itself. Infact there was nothing to complain about, the only downside was that the time went by too quickly and we couldn't stay longer!

  • 4/5 Gone Sun W. 2 years ago on Google
    As I often write about afternoon tea. I had to visit the Langham. A five star hotel which was the very first to serve Afternoon tea! I was also intrigued by their dessert selection. A take on popular British biscuits and tarts. My in depth review and a guide to afternoon tea continues on my blog 'Gone Sun Where'..

  • 5/5 Richard B. 1 year ago on Google
    Wonderful, elegant hotel in Marylebone. Rooms are not huge, but well appointed and very comfortable. Very nice shower and bathtub. Service is excellent and the Palm Court breakfast was very good. Only drawback is that it’s quite expensive. If cost is at all a concern, there are many less expensive options in London that won’t be as elegant.

  • 3/5 Simranjit M. 2 years ago on Google
    It was an average afternoon experience. I felt we were treated differently as we were a slightly bigger group. Although the staff were friendly. the sandwiches were average but they did cater to vegetarian options. We were charged extra for sparkling drinks which we weren't made aware of the charges. The only thing I loved were the sweet and savory scones, otherwise a fairly underwhelming experience.

  • 5/5 Liir T. 1 year ago on Google
    Luxury with a human attitude! This is my absolute favorite hotel in London, the amenities are very pleasant, breakfast is amazing, the flower arrangements are stunning at every season, rooms are nicely arranged and soundproofed but most importantly: the team is outstanding with their genuine personality. Unlike many luxury hotels, they keep a simple approach, very human and none of that posh attitude you get from some establishments. Fantastic experience!

  • 5/5 Sunny 2 years ago on Google
    Incredible service and delicious food. The team even brought out a beautiful cake for my dear friend's bday, which looked as amazing as it tasted. The pianist was so charming and coy when we applauded his song choices. Personal favourites included Tale as Old as Time and Walking in the Air. So festive and so delicious. Thank you everyone!! I'll certainly come back, it's my favourite tea of late. Corinthia was until now!

  • 5/5 J D. 2 years ago on Google
    Thoroughly enjoyed our stay here. Sensible room rate for the quality of the hotel and service. I must mention that the breakfast costing just south of £100 which was completely wrong was a massive let down for us. I did mention this in an email and I have had a reply, but nothing offered yet if we were to return. Amazing spa and swimming pool, my favorite stay in London to date. Concierge and the staff out front really friendly.

  • 5/5 Sally W. 2 years ago on Google
    Had a lovely Sunday Lunch here with a live Jazz band playing music. The food is excellent and the service received by the staff here was very impressive. I would highly recommend a visit to this family run hotel which is both classic and modern in style. The sea views are great too !

  • 5/5 federica d. 2 years ago on Google
    I have just checked out from the Langham after a weekend booked by my company. The facilities and the customer service were impeccable. Federica, Matteo, Rachael and the whole team at the front desk was exceptionally attentive and kind. Not a single person with a moody face, everyone was helpful and professional. Lovely quiet spa and fabulous drinks. Massive thank you on behalf of my partner to Nichola at reception and concierge at night shift. He very much enjoyed top shelf selection of whisky while I enjoyed the humongous comfy bed in the room😁

  • 5/5 Naya A. 2 years ago on Google
    Stayed at the Langham hotel for my birthday, beautiful designed architecturally. The service is the best I’ve ever experienced the staff are so hospitable. I never go anywhere expecting great gluten free & vegan options but the breakfast was impressive. The bedding is perfect I honestly want to know where I can get it myself.


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