1/5 Rosalie K. 1 year ago on Google
When
I
was
diagnosed
with
cancer,
my
sister
promised
a
lavish
trip
to
England
*when*
I
survived.
The
trip
had
to
be
postponed
twice
because
of
COVID
but
we
finally
were
able
to
travel
in
June
2022.
Our
first
stop
was
the
Langham
in
London,
which
she
had
visited
before.
My
sister
could
have
booked
*anywhere*
-
she
considered
all
the
five
star
hotels
in
London,
but
chose
the
Langham
because
she
had
a
very
good
experience
there
right
before
the
pandemic.
Apparently
things
have
changed
quite
a
bit.
She
booked
a
Club-level
room,
which
is
purported
to
offer
private
check-in,
but
no
such
check-in
was
offered.
The
room
was
tiny,
dark,
and
felt
a
little
unclean.
While
we
were
absorbing
our
rather
disappointing
surroundings,
a
member
of
the
staff
came
by
to
audit
the
minibar,
which
had
not
been
done
when
the
prior
guests
checked
out.
We
felt
like
criminals,
sitting
there
in
silence
while
she
counted
drinks
and
snacks.
A
hand
towel
in
the
bathroom
had
visible
dark
yellow
stains.
It
would
be
impossible
for
the
staff
to
not
see
the
stains,
as
they
were
right
at
the
top
of
the
fold
of
the
towel.
There
were
no
amenities
–
no
shower
cap,
emery
board,
cotton
swabs.
The
card
on
the
tray
where
the
amenities
should
have
been
stated
that
this
was
to
protect
the
environment.
It
felt
more
like
they
were
protecting
their
profit
margin.
We
requested
twin
beds.
We
*got*
twin
beds,
but
they
were
pushed
together
to
make
one
big
bed.
When
we
requested
the
staff
separate
them,
someone
came
to
the
room,
kicked
them
apart
a
little
with
her
foot
and
pushed
them
back
together
as
though
to
demonstrate
how
easily
we
could
have
done
this
ourselves.
Astonishing.
My
sister
went
to
the
front
desk
twice
to
complain
and
literally
no
accommodation
was
made
other
than
some
*clean*
towels
and
a
couple
of
shower
caps.
She
gladly
would
have
paid
more
for
a
suitable
room
or
suite,
but
no
option
was
offered.
I’m
not
sure
another
room
would
have
provided
less
inexplicable
service,
however.
Turndown
service
provided
*one*
eye
mask
and
*one*
set
of
ear
plugs.
I’m
sure
we
could
have
requested
more,
but
candidly
at
those
prices
they
should
be
able
to
count
the
number
of
room
inhabitants
and
provide
accordingly.
A
fruit
bowl,
some
chocolate
and
two
side
plates
were
provided
the
first
night.
Nothing
was
refreshed
for
the
duration
of
our
stay
–
used
plates
disappeared
and
were
not
replaced.
There
were
ample
doormen,
but
they
never
opened
the
door
when
we
entered
or
left
the
hotel.
There
were
occasionally
up
to
four
people
stationed
*just
inside*
the
door,
seemingly
just
to
smile
and
nod
at
us.
One
morning
someone
entered
our
room
–
without
knocking
–
before
8:00
am.
The
person
said
nothing
and
immediately
left.
We
asked
the
front
desk
staff
how
this
could
happen
and
were
told
that
they
thought
we
had
gone
for
the
day
and
were
freshening
the
room.
We
had
not
pressed
the
button
to
request
that
our
room
be
refreshed
and
it’s
bizarre
to
assume
people
had
gone
out
before
8
in
the
morning.
On
prior
trips
to
London,
we
have
stayed
at
the
Premiere
Inn
and
the
room
was
bigger
and
felt
more
clean.
We
checked
out
and
canceled
our
planned
return
to
the
Langham
for
the
second
half
of
our
trip.
My
sister
was
offered
an
upgrade
for
her
next
stay,
but
I
believe
it
is
highly
unlikely
she
will
return
to
this
Langham
property.
Oh,
and
they
gave
us
a
couple
of
candles.
All
of
the
above
complaints
seem
trivial
–
if
any
of
these
things
had
happened
at
the
Premiere
Inn,
we’d
shake
our
heads
and
write
it
off.
If
the
Langham
wants
to
be
considered
in
the
same
category
as
the
Premiere
Inn,
they
should
charge
commensurate
rates.
When
luxury
hotels
start
cutting
luxuries
–
for
whatever
reason
–
people
looking
for
luxury
accommodations
will
look
elsewhere.
The
Langham
would
do
well
to
remember
that.
Because
we
had
a
Club-level
room
we
spent
many
hours
in
the
Club
because
our
room
was
so
unpleasant.
The
staff
and
services
in
the
Club
were
the
only
redeeming
aspects
of
our
stay.