Remember to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a place. This web site will compare hundreds of booking websites and typically will have rates much cheaper than others! Thank me later on! This resort is one of my favorites in this area. I have been staying here for a very long time. If you stay for a few days you for sure won't be disappointed. Enjoyed the stay here. The hotel is situated near to bus stops for hop on hop off buses. The staff is courteous and helpful. The room was spacious.

First of all, it’s definitely not a five star hotel from my experience. I was staying for five days. Some of the employees were very unpleasant. We had a problem with our room, when we arrived we wanted to check into our room, but it still wasn’t ready. The employee at the reception was asking us which language we spoke, while we clearly talked to her in English and she also wasn’t from England. Then the room service. Most of the time when you leave you towel etc. put on the sink or somewhere else, it shouldn’t be taken from the cleaners, but they did. Also they took my small hand towel in the first they, so i didn’t have had one till the last day. Me and my family had also access to the club lounge. In comparison to the variety of food in other five star hotels, it was very disappointing. Everyday the Breakfast was the same. For tea it was very simple. And then the evening snacks. Horrible. You’d think when they serve you some spaghetti, it would be warm. No, it was cold. All of the food. The couscous was dry and tasted like nothing. Back to the rooms. Me and my sister, as we were laying in bed smelled a very gas similar smell. It was bad. Nothing happened, but this shouldn’t happen in a five star hotel. That’s why, it only gets 1 star!

Enjoyed the stay here. The hotel is situated near to bus stops for hop on hop off buses. The staff is courteous and helpful. The room was spacious. The lounge was a good place to hang out after a tiring day and the food was delicious.

We had a wonderful afternoon tea here with excellent service in December. Such kind and attentive waitresses yet never too much. I've had Tea at The Ritz twice and prefer it here.

The staff went over and above to be helpful and polite. We had a wonderful stay. The bed was comfortable, room and hotel were clean, good location and food was tasty. The Sheraton club lounge area was a delight too - good treats and friendly staff. We'd definitely stay there again.

Luxurious hotel is all I can say, check in was smooth and very welcoming. Rooms are cleaned to a very high standard and have a lovely decor. Walk in shower and a spacious bathroom. All in all I'd highly recommend staying there for that top tier experience.

We went for afternoon tea at their restaurant. It was excellent. The service was exemplary - very attention and courteous. The afternoon tea served in delicate China crockery including the scones ( served in a cloth bag to keep them warm) and sandwiches was superb. A very enjoyable and relaxing experience. Would thoroughly recommend

Beautiful hotel! Had a delicious afternoon tea and stayed overnight. Staff were helpful, warm and friendly. Would definitely return

The rooms are spacious and beds are very comfortable. The rooms also have Nespresso machines and has 3 restaurants to choose from within the hotel. There was also a very well equipped gym. The valets were so attentive. There was also a very nice lounge with tasty treats! BUT… the front desk was HORRIBLE! At check in, they demanded to know if my spouse was with me. I said no, and they then questioned about my name. I do not understand this. I showed valid ID that matched my booking. The credit card is under both my and my partner’s name. They then said my room was not ready, which was fine. But never called to say when it was ready. But here is the worse part. I used points for the room. The hotel had already taken the points. When I checked out they said everything was good and I even had a copy of the folio. But after I got home they charged me £600 per night stating I did not have enough points. 1) I had already paid with points, 2) I had plenty of points in my account, 3) Despite having a folio printed by them stating my bill was settled, they argued when I called to have it fixed. I ended up having to call corporate Marriott to have this fixed. The corporate team agreed that this Sheraton was wrong. So be aware!! It also took a bit of time for the hotel to finally refund credit card. Then on top of this… do not get the sticky toffee pudding from the Palm Court. It’s microwaved and is one of the worst I’ve had in the UK. Loved the room and valet but the front desk needs to dramatically improve for me to stay again.

The service is terrible, for the amount of money I paid in this hotel I’d get better services and treatment in other countries. They’ve actually shaped my experience in London and I wouldn’t be coming back. Whenever I ask for a simple request they refuse. Two of the employees were very disrespectful they don’t try to find ways to make the guests life easier they actually make it harder. If I was in the states or Middle East paying this much I’d get better treatment

Excellent Hotel. Surpassed our expectations. Club Lounge is superb.

Bit of a walk from the location of Mayfair but impeccable rooms and suites. The highest possible standard was noted by myself in this very flying visit. Green Park is across the street but its very dark in the evening and even though the gates are open I would suggest to visit in the daylight because there is hardly any lighting. I was with the gentleman with the baseball cap and sporty jacket. He was a gift of joy for the evening.

Amazing. Simply Amazing. Beautiful place and phenomenal service and location. Breakfast buffet was great and the lounge was awesome. Kids and I loved it. As a platinum member I felt very appreciated. I would have like a suite upgrade but they had none when I was there they said. Ughhh

My family stayed for four nights here to travel around London on vacation. The hotel staffs were extremely friendly. Indian food room service we ordered was excellent. Location is amazing, as we can walked around to hyde park, Buckingham, Piccadilly circus.

Wonderful Experience! The staff was so friendly during check-in. The hotel itself had so many great amenities. Loved the location – would definitely book again.

A wonderful place with some of the best staff I have ever experienced. Special thanks to Nelson the concierge and Louis the bell man. Room was great and now and then there were maintenance issues which were dealt with promptly by the staff. I wish the front office manager would have been more friendly as he was the only one who disappointed me. Otherwise a lovely stay.

Went here for an alni meeting. It was great. Quite beautiful hotel. Our waiters we're excellent and the food selection was interesting and varied. There is a very nice and central bar in the lobby as well as seating area and also a nice patio. It is not hard to find but felt a bit out of the way. It seems a great place for events.

We stayed here for a week and we can’t wait to go back to London and stay here again!! A very good location - 15min walk to the Palace, Piccadilly Circus and Regent Street/Bond Street for high end shopping. The staff here are beyond phenomenal - from check-in to the doormen and concierge! The most polite and proper people you could ever find in London! I could not imagine anyone having a bad experience here.

Great hotel, situated between Kensington and Leicester Square, down the street from the Ritz. Lobby bar was grand and beautiful, rooms were well appointed. Our room had a view of Buckingham Palace, which was amazing. Staff went the extra mile and left a birthday cake for my daughter upon arrival to the room.

Just shy of a perfect five-star rating this extremely nice and well-located central London Marriott property should be considered. Value feels about right in this pricey town rooms while typically London small are nicely appointed and feature a very interesting bath shower configuration. Very nice executive lounge for elite members to take advantage of the one knock on this property is its strangely located and slow elevators.

It is a five star hotel with none star service nor service. I was told to take my luggage myself as they have no one to help. The guest service are super rude and have no tendency to help nor collaborate.

Great location and friendly staff. Make sure you take a few hours and have tea time in the lobby. They have three pages of nothing but teas. He tried 5 different kinds. Along with sandwiches/scones/desserts

The venue is beautiful, visited for a corporate event and the hotel is beautiful. Great location too. The women's bathroom off of the ballroom is amazing, it's a proper power room with mirrors and seating to touch up make up. What let the experience down was the service. I had confirmed my dietary requirements weeks before the event and they still gave me a starter with breadcrumbs (I'm gluten intolerant). When it came to main course they tried to give me a meat meal (I'm vegetarian) a few times and then I had to wait at least 10 minutes for my food, then a further 5 while they checked wjth the chef if my vegetarian meal was gluten free, by this time my colleagues had all finished eating. I also had to confirm my dietary requirements again for dessert. What a shame. Bear in mind there was a table plan and I did not move from my allocated seat, so they would have known someone with additional requirements was sat at our table. The hotel also did not put on enough bar staff for the number of guests, wait times at the bar were ridiculous (over 30mins), and the DJ they chose for the event was poor, over mixing songs and not letting anything play for long enough to dance to.

Didn't stay but had a voucher for 3 course lunch staff friendly but food choices very limited we have visited over a dozen hotels and restaurants using the voucher scheme and this was the most limited menu. Also the mains stated come with no additions so if you order remember to add sides or ask which bumps up the bill. Arrived at 1.15 but service very slow although we were offered a glass of fizz as they noticed how long we had waited mains were served to us at 2.30pm however if you were there for afternoon tea service was very prompt and looked good. Decor and hotel was very nice

I last stayed in this hotel about 10 years ago, and since then they have done some significant (and welcome) renovations. The room was small but nicely-appointed and the bathroom was large with enough counter space for my toiletries. The public areas are excellent. Those fortunate enough to have access to the Club Room (as I was) will find a full business center, comfortable seating, and a very nice library for quiet moments to read or connect with friends. The Palm Court serves Afternoon Tea (I didn’t indulge, but it looked good) and offers an excellent space for cocktails before dinner. The bar is well-stocked and the staff is very helpful and friendly. A special shout-out to my bartender Rommel, who made a fine drink, remembered me and my preferences, and seemed to read my mind when I needed another. The in-house restaurant Mercante offers breakfast (which is included in some rates or if you have status), which is a nice buffet with an omelet station. The other restaurant, Smith & Whistle, is a pub with an even better-stocked bar, outdoor seating, and very good food. (I had the fish and chips and a burger in two visits, both of which were enjoyable.) The Sheraton has a good location, close to a couple of tube stops and useful bus stops. Green Park is right across the street if you want some relaxing greenery. Behind the hotel is the funky Shepherds Market area, with pubs, restaurants, and other shops. Overall, I was very pleased with my stay and will likely book again the next time I am in London.

We stayed in the suite and the bed was comfortable, room was well appointed, location was excellent and breakfast was delicious. The service was okay, not the best, as we had to ask three times for the rollaway bed (which was pre-ordered by calling Marriott before our departure), we didn't have tea in our room (yet my brother did in his regular queen) and they didn't replenish the toiletries so we had to go to reception to obtain.

Had a hit and miss experience during my recent stay from 4 - 7 May. Negative - I wasn’t allowed to check in after enduring 16hr travel time just because they couldn’t contact my colleague who did the booking for me and get this: the reception guy called the room number which of cos wasn’t picked up because my colleague was working! 2 staffs from the restaurant insisted that my room package did not include breakfast- one of them was a Filipino lady and the other one an Italian man (I think). This is over 2-day period and they didn’t bother to resolve it with the reception either. Positive - Only the guy who handled my luggage and the server who took care of my breakfast table treated me with respect and made me feel like the hotel guest. Aside from the 2 employees, the rest of the hotel staff made me feel unwelcome and as if I didn’t deserve staying at the hotel. In my opinion, this hotel doesn’t deserve a 5 star rating & almost a joke to be a 5 star.

So Celebrated my 60th Birthday in the heart of London in a luxurious hotel. Staff, location were great, was surprised with balloons wine and dessert, thanks. Was super experience, do look forward to enjoying again, another time.

We stayed at the hotel for a birthday weekend away. We stayed in a king-size room. The room and facilities were excellent. All of the hotel staff are very helpful, polite and attentive they went above and beyond to make sure we had everything we needed. They even double check rooms have been cleaned upto standard. All staff are welcoming and say hello, absolutely lovely place to go.

This is my go to accommodation in London. Although cheaper accommodation is available this is a brand that I trust, it’s centrally located for central London, Green Park, Hyde Park etc. Big Bus Tour stop literally 500 metres away, outside the tube station. Rooms are well appointed, staff are very friendly and helpful. QPark Park Lane is a ten minute walk if your driving.

Lovely afternoon at the CIPP function. Great canapés

In the good area quite, Cozy, clean, private, friendly service.

Fantastic hotel although slight issue with door card system on the room! Lovely breakfast and very polite and friendly staff

Came for my 40th, initial greetings were great, some services a bit slow (presumably covid issues???) but setting is wonderful and everyone made us welcome.

Great location, great rooms. Okay WiFi. Disappointing front desk customer service. During a recent stay, they ran into an issue with their card reader and double charged my card. After extensive calls with the hotel, repeated denials of double charging me, I was left with no option but to dispute the charge with my credit card company as the front desk was insistent they made no errors. We clarified the amount double charged was the cost of the stay, and not the security deposit.

Great hotel. We had an executive room so got access into the lounge which is great. Room was beautiful with a lovely huge shower. Bed was very comfortable. Breakfast was good. Location was good but a tube ride to Oxford Street.