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Frequently mentioned in reviews: room (23) good (22) hostel (21) staff (19) stay (14) service (14) burger (14) great (13) friendly (12) London (10)
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  • 1/5 Raul Q. 1 year ago on Google
    Do not stay in this place, it is not safe, you can stay on the street just like I did. I had a reservation, I arrived early at the hostel, I left the bags, because the check-in time is from 2 pm. I get back to the hostel around 6pm, tired after wandering around London, and the lady who claims to be a supervisor says that my reservation had been cancelled. They left me helpless on the street. She simply canceled my reservation for more expensive rent. She was super unfriendly from the beginning, my recommendation, DO NOT STAY AT THIS HOTEL. MY SITUATION WAS FRUSTING. I just wish this lady had a lot of karma in her life, because that doesn't work. I work in a hotel and I know how things work. I never heard before that they canceled our reservation on the day of our stay, without even mentioning why.
    8 people found this review helpful 👍

  • 1/5 Andrés “Andrew Supertramp” Felipe G. 1 year ago on Google
    Worst experience in my life at a hostel. I always sleep in hotels and I like it, but this one was horrible. weird people around, smelly, a lot of noise of exterior and interior. Below me I had 2 guys sharing bed and making noises… you know what I mean. people coming in and out of the room the whole night. playing videos on speaker. window open because of smell and a lot of noise of the cars and traffic. The beds are very bad quality, if someone moves a little the whole structure moves and wakes you up. I didn’t feel safe and left very early in the morning because I couldn’t sleep and I was freaking out. I didn’t trust to take a shower there neither going to the toilet… I asked via messaging for a room change, I was afraid of telling in person because of the 2 guys below me. A room change wouldn’t be better, all the guest looked to have the same behavior, selfish smelly and not friendly. if you see google maps reviews you will see there has been a lot of robberies there and the hostel does not take responsibilities and does not help you at all so I had to be very careful with all my bags. luggage storage is open for everyone on the night so they don’t check if you are taking someone else’s bag… please avoid coming here. Is better to sleep in the street or the park.
    7 people found this review helpful 👍

  • 2/5 Poopy D. 1 year ago on Google
    Obnoxious staff mainly The management, but night porters were nice. Toilets never had soap and we're always filthy. No bed control so always bed mixups. The keys constantly stopped working. Zero additional facilities unlike other hostels, no kitchen no common room other than a pub and no clothes washing area. You can find much better places to stay other than here
    5 people found this review helpful 👍

  • 4/5 Ferenc D. 2 years ago on Google
    Spent here a few days, honestly I didn't expect to much after first impression. The pub is nice the staff is welcoming, the checking-in was fast. Than I entered to the hostel, it was a bit disapointing seeing the general condition. Despite the first shock I had a great time there, special thanks for the staff. Especially to the always cheerful lovely Marta.
    5 people found this review helpful 👍

  • 5/5 Aayush L. 5 months ago on Google • 51 reviews
    I did my research before booking and it was worth it . This place is super cool. It is well connected with the londonn underground aswell! The bar is 24/7 for the people staying here. The food, tap beer and cider are great. The room are okay as I lived the hostel dorm. Safety is good but you still have to take care of your things. People and staff are friendly. Perfect for my first time visiting London.

  • 1/5 Hemani G. 2 years ago on Google
    awful awful service and value came for lunch ordered a chicken burger that had the smallest piece of chicken, that i can not believe they justified calling it a burger. this was £11 for a nugget in a bun and a few chips. When addressing with the staff the bar woman told me its not her problem and take it up with the kitchen. when i spoke to the kitchen they were aggressive and simply said that's what the chef made and it wasn't their fault. At no point did anyone actually try solving the issue and when i told them i will be writing a bad review the bar woman smiled and said i dont blame you at all. WOW. simply no words other than i wont be coming back here
    3 people found this review helpful 👍

  • 1/5 Cornelius B. 5 months ago on Google
    BED BUGS HERE. First impressions upon walking up the tiny staircase is the smell of urine. Rooms are fine but the crowd are all old men, the showers on the first floor seem to be new and have great pressure, but everything else is dirty, it’s hard to see the positives. The road itself is horrific, wasn’t sure which country I’m in anymore.
    3 people found this review helpful 👍

  • 1/5 Lorenzo T. 1 year ago on Google
    Very bad experience. The dormitory of 9 was dirty with alcohol bottles around the room. There was a stench in the room and the sheets were dirty with hair. The usb outlet did not work. The window had to stay open all night because it was unbearably hot but overlooking the room on a very busy street it was not uncommon to wake up at night because of some passing ambulance or other vehicles. The bathroom was dirty as well. I will never stay there again.
    2 people found this review helpful 👍

  • 5/5 James 6 months ago on Google • 24 reviews
    Spent a night in here and arrived late. Maybe 2am. Was up all night talking to William the Irish chap and an Indian guy about drones politics and all sorts. He's a good guy is William. He will know I use my middle name to post haha. Overall it's a good hostel and bar is reasonably priced with a nice selection of beer and cider. Rooms not bad and beds comfortable, though some "roomies" are sleeping in different beds to avoid late check out fees or to overstay. Although this happened to me once I told the man going his morning inspection he didn't cause me any hassle. Overall it's a good hostel and great pub. Breakfast food smelled delicious though I never got to try it. Will be back.

  • 5/5 RM R. 10 months ago on Google
    Great little local pub in Metropole/Paddington area close to Hilton. Small craft burger food stand located in pub. Great selection of cask and draft beer at cheaper price than hotel bars. Good service and kinda warm in bar, but could stand outside on the lean to and enjoy pint if you want.
    1 person found this review helpful 👍

  • 5/5 Kirsty M. 2 months ago on Google • 14 reviews New
    Just popped in for a couple of drinks and a burger and it was great. Good service and really good burger. No complaints here. Lady behind bar very friendly.
    1 person found this review helpful 👍

  • 1/5 Cxli 7 months ago on Google
    Do not waste your time or money at this pub!! Food was horrible and left us all sick. Staff were incredibly rude, I cannot remember the last time I was spoken to in such a vile manner. No men’s toilets available unless you requested a key to unlock it. When key was requested I was told the key had been lost and if I was desperate to use the women’s. Burger was rolled onto our table with no plate. Not cheap food either. Will never be getting my service again and judging by the majority of recent reviews, shouldn’t be getting yours either.
    1 person found this review helpful 👍

  • 1/5 J J. 1 year ago on Google
    Used to drink in the Green Man years ago so thinking it went up market was a fault on my end…. Just had Nachos there… OMG Lots of tortillas and dried meet and cheese on top unmelted. Dry as a bone! Spoke to the mangeress and she stated that is the menu the chef follows regardless? I have travelled a lot and by far the worst nachos and response I have experienced from a non-chalent member of staff. Caring is the key to hospitality and serving customers like family is always welcome. I do hope they improved otherwise apart from the hostel side of business it will close down…
    1 person found this review helpful 👍

  • 5/5 Emma J. 1 year ago on Google
    For the price and location you can't really go wrong for a place to sleep in London. The staff are all fantastic; so helpful and friendly. The pub has a brilliant menu at reasonable prices and the food is amazing. Each of us had a different burger and one of the loaded tots flavours and everything was great. The chef deserves a medal cooking in this heat! The room is okay, like I say for the price and location I can't moan on the room. It was what I expected of a hostel shared room. Our only complaint is the lack of a fan or something to cool the room, it's a lot of bodies to not have any sort of air cooling system, especially for the top bunk. The bedding is clean and the facilities okay! Flip flops would be a nice added extra on items to buy while you're there as its understandable that showers are unable to be cleaned between uses
    1 person found this review helpful 👍

  • 1/5 Adam 1 year ago on Google
    Good evening (already) , Please forwarding this case for Your manager. What’s the reason for this? Please for another competent assistant in this case. The pub started breaking and destroying my stuff. Their logistics are not proper, there is lack of logistics in Their policy if changing the rooms. The hostel is full of alcohol, the reception is composed together with pub, what is not allowed. There is beer everywhere, not healthy t sure, not appropriate for People with problems with alcohol. I urge You directly to forward this case to The department’s supervisor. The lack of knowledge and lack of competences of stuff if hostel / pub followed to the intervention of Police. The stuff started destroying my things. Please again for reimbursement proper solution of this case. Moreover , there live illegal People hidden in the pub, They working in United Kingdom (UK) illegally and both of Them - accommodation and the guests are breaking the law. Therefore, please so much? ,, All the Beast’s Best. Adam , The ADAM; The Polish President 2030. With respect. For sure. We thank You so much in advance. You are welcome. Best regards, Adam. See You. ‘’
    1 person found this review helpful 👍

  • 5/5 Karolis S. 10 months ago on Google
    Great staff, brilliant atmosphere! The only decent pub in the area with a good selection of drinks.

  • 5/5 Vivian P. 7 months ago on Google
    This hotel combines a bar, and the service assistant is William at the counter are very friendly, patient, and professional. They speak with elegance! They are also proactive in assisting and show no discrimination. They have a passionate heart for serving customers!

  • 4/5 Dave H. 5 months ago on Google
    Nice folk running the place. We didn't stay so can't comment on the rooms, The beer was good, the food average to expensive for what you get, as no chips with a burger for £10:50, and when compared to the great restaurants just a little further along is not good. But great for a beer and meet up with mates

  • 4/5 Allan C. 1 year ago on Google
    For a pub near a busy London station it's pretty good. Good mix of regular and local beers, burger place inside. It has a hostel above it, so lots of people coming and going.

  • 4/5 Wayne T. 1 year ago on Google
    Many guests but less toilets and bathrooms. The room is too small for 9 people to sleep. It's crowded and tiny place to put luggages. Price is really good value in London. Bed is comfortable to sleep.

  • 3/5 Rob A. 1 year ago on Google
    Had a Burger and a Pint with my Dad and Brother. A lot different than I remember from the early 2000's. *Update: To the Pub Love team, I recall the old patrons and decor being an 80's throwback. It is a lot more clean and reserved. So yes a marked improvement.

  • 5/5 Jemma L. 1 year ago on Google
    We stopped in for a bite to eat and were not disappointed. The burgers were fresh cooked and the dirty fries were out of this world.

  • 5/5 Sarz U. 4 months ago on Google
    The only problem is a mix race girl who’s a bartender, she’s very rude and has zero customer service, here’s what happened my card for the room wasn’t working so I went down stairs to have it changed to a working card, I was very polite on my approach to her. And kindly requested to have my card changed and explained it wasn’t working, after she was done she passed it over to me and said something underneath her mouth saying I can’t say thank you. But I was on a call, anyways I just ignored and moved on thinking she probably having one of them days. Anyways I was staying for 4days and on my check out date, I went downstairs to check out. Cuz my bus was leaving till 4 so had enough time to lay around I just wanted to keep my bag downstairs in a secure room where I know items won’t go missing. On me getting down it was the same ” mixed race” bartender on the bar, politely I said can I have two tickets to tag my luggages, so I can have dem in the storage till around 4 or 3ish when I’m leaving, she hands over the first ticket and then she said in a very *rude matter* why can’t u say thank you, my response to her was I didn’t ask u in any rude way and u demanding a thank isn’t gonna get u one. And then she said I can’t get u kicked out of this hostel *(abuse of power telling me •i’m gonna kick me out when I haven’t insulted or made u or anyone else feel unsafe. To make the matter not turn into an argument I kindly went to sit on the chair beside the bar. And waited for another staff to coming in. I didn’t tell the staff what happened, I just asked for tag and the staff said we can’t give tags so I said okay and went to sit. Before finding another solution. On a normal day I will just move on but it really hurt me for being treated in such a manner. I don’t know what further steps to take to make this kind of situation to not keep happening again. This is an establishment and a well run hostel with almost all the staff and cleaners and even to the chef. All seem like a nice people. But further action needs to be taken against her as she’s putting up a bad reputation to the business, and as a former bartender/receptionist myself I know how important good customer service is to business.

  • 2/5 Kayleigh S. 1 year ago on Google
    Not good. No toilet seat, dirty, put in a room with all men, so uncomfortable. Ended my stay early.

  • 4/5 David J. 11 months ago on Google
    I stayed here for a week, and I was fairly content with my stay. The room was large enough, the staff were friendly and accommodating. For some reason, our of the 6 beds in my room, mine was the absolute creakiest (Room 4, Bed 2). If I moved even the slightest amount, the whole bed would creak. Location is good with the Bakerloo line right next door. A lot of sirens through the day and night that could keep one awake.

  • 1/5 MO AK U. 10 months ago on Google
    Hi Madame,Sir, My name is MOHAMED AKRAM ,I am a hotel guest at The Green Man, Paddington (PUBLOVE) - Confirmation #4463102942524 I left my bags a week ago today in the luggage room of the hotel.. Today I was surprised that I did not find my bag. When I inquired about it, they told me that they had given it to a company specializing in garbage. When I asked for the name of the company to retrieve my bag, I was surprised that they said they did not know the name of the company...and this is unacceptable. Waiting for your reply, please accept my respect

  • 4/5 Danny D. 1 year ago on Google
    One of the only (if not only) pubs in Edgware Road. Had a nice revamp of decor and good selection of beers. Haven't tried the food as food on the Edgware road has phenomenal choices.

  • 1/5 Karol K. 9 months ago on Google
    One report… I don't recommend this hostel for women, maybe for men it's more peaceful, right? unfortunately I had a horrible experience…downstairs is a pub (this is not a problem in itself) and yes the guys are staring a lot and it is embarrassing, I was in the bathroom and a guy just walked in… I Didn'tfeel well so I bought a snack and was going to eat it on the stairs and I explained her, she was super rude and I took the snack from my hand, she didn't give me the money back and neither did the snack…. shouting that I couldn't bring any food up if I wanted to eat outside the hostel, since the room has 10 beds and everyone was eating there…. I left ahead of schedule, apart from other things that happened, the only ones who were polite and kind were a red-haired man and a skinny white girl who helped me when I lost the money and a cleaning boy now the rest just needs to spit in your face so rude,

  • 4/5 Charles H. 10 months ago on Google
    Clean, well run, simple. Good food and beer. 6 to a room but it was fine. A few blocks to Paddington station so super easy to get to from Heathrow airport. Bar closes but there is a 24hour person to let you in and it's ok if you chill in the bar after hours as long as you aren't drunk. Decent little place and I would stay here again. Not 5 star service but good enough and well worth the price

  • 5/5 Colin S. 8 months ago on Google
    Firstly I think people need to separate the pub, from the accommodation. We called in for a drink and food and couldn't fault the service or the food. The burgers were 100 times better than Five Guy's, and the service quick and pleasant. Honestly, the food was great.

  • 5/5 Patrik N. 10 months ago on Google
    Amazing place, i can highly recommend it to everyone. Cocktail lovers, feel free to go for them, they are cheap and make them perfectly! We'll be back, because we work just around the corner!

  • 3/5 Jyotishka S. 1 year ago on Google
    No Fan inside rooms, absolutely suffocating. Only one window in a room.good for person if you are just looking to sleep. Do carry ur own lock n key for lockers .

  • 4/5 Phil H. 1 year ago on Google
    Nice pub friendly staff but spoiled by 3 inebriated foreign tourists who were refused service. We could not get a second round at 2245 hrs because of this.

  • 5/5 nigel p. 2 years ago on Google
    Good to see the Green Man open again. Still in start up mode with only long life drinks available. Hope the business picks up and they can get some real ale back on. Guinness was off when we went ( I mean tasted off). Looking forward to going back when it's fully up and running.

  • 5/5 Aaron P. 2 years ago on Google
    Best...burger...in...London. I'm no connoisseur but I love a good burger. After having sampled multiple burgers globally, this place is up there. Note that not all PUBLOVE chains are made equal, this chef is special.

  • 4/5 Pete B. 2 years ago on Google
    Beers were fine, albeit a limited selection. Service was average. Not particularly quick and not very polite either.

  • 5/5 Remigijus A. 2 years ago on Google
    Nice and good pub. Prices are acceptable. Highly recommend 👌.

  • 5/5 Terence S. 2 years ago on Google
    Great customer service, great selection of drinks and speedy service. Staff were very accommodating and fellow guests were a lot of fun!

  • 5/5 Robert O. 2 years ago on Google
    Lovely Pub friendly staff and great food a good place to meet friends and have a meal in nice surroundings

  • 5/5 Donal O. 2 years ago on Google
    Came in late last night after missing the last train home. The lads were so welcoming and had me up in bed in an instant...

  • 4/5 Matthew D. 2 years ago on Google
    Good spot to venture out into London, served us well as a base for doing the London marathon.

  • 2/5 philip p. 2 years ago on Google
    Average pub, not a great ambience, very limited food/snack options. Advertise an extensive breakfast menu however when I did come back they were certainly adamant that they dont serve breakfast.

  • 5/5 Jonnie W. 2 years ago on Google
    Daisy and Josh made my visit here today very enjoyable. They were both very welcoming, friendly, and also exceptionally knowledgable about the craft beers they sell. They are both clearly assets to your team! The pub is cosy, comfortable and spacious so no covid worries. It has an excellent choice of beers, crafts, spirits and food. The burgers look amazing!

  • 5/5 Dmitrijs J. 2 years ago on Google
    Nice place. Staff very friendly. Good burgers, very clean place. Peace and quiet, just what I needed in busy day at London :) Thanks you.

  • 5/5 Eva W. 1 year ago on Google
    super clean hostel, everything very easy and staff very helpful. Burger and fries was unreal too. would stay again

  • 5/5 Scott G. 1 year ago on Google
    The lunch special was £6.50 for a delicious burger and fries. What else do you need to know? I feel like Arnold, I'll be back.

  • 5/5 Clara S. 2 years ago on Google
    Great burger, one of the best actually.

  • 5/5 R. T. 1 year ago on Google
    I stayed at their hostel a few times - my last stay was in August 2018. Suitable for budget travellers from abroad or nationwide, very convenient location, and there is a pub inside the same building you can use anytime. I will stay at their hostel again since I haven't been to London for a few years.

  • 5/5 Ulla 1 year ago on Google
    Top! I have a silly weakness for burgers. I eat burgers wherever in the world I may roam. Had the Cheesus Christ burger. It was a complete mouthf#cker. 🙈😅😍 I don't know what they do other days but today, they made me happy. Also, friendly staff. Cheers! 😘🤘

  • 2/5 Micheline S. 1 year ago on Google
    I was expecting more about the accomodations. Bed no frame, what does it mean that I literally slept on the floor. Toilets dirty and lots of water on the floor. The positive thing is the customer service, which one was very good.

  • 4/5 kunoalex 2 years ago on Google
    awesome stay! booked a bed in a 3-bed female dorm, but got the whole room to myself. The bathroom was right opposite my door, quite convenient although might be a bit loud at night. rooms clean and warm.

  • 5/5 Marj L. 1 year ago on Google
    Really good pub with hostel rooms. Next door to a tube station on the bakerloo line which is always helpful if you have luggage. A bit expensive but in keeping with pub/ bar prices in the local area. I would go again if I was in the area.

  • 5/5 Boštjan B. 1 year ago on Google
    Great value for the price, operated by generous and talkative staff. There was a lack of bigger functional lockers, so I had to squeeze things harshly into the smaller ones.

  • 4/5 Spencer H. 1 year ago on Google
    Choice of lager was a bit generic but loads of interesting unusual beers and pale ales. Quirky, eclectic pub. Burgers looked amazing but I did partake in this visit - if I'm in the area closer to lunch I definitely will next time.

  • 5/5 George T. 2 years ago on Google
    Probably the most delicious burger I've had, Cheesus Christ, if not ever, then certainly in a very long time. Well deserved to be called award winning. Nice atmosphere, very friendly and helpful staff. Heartily recommended!

  • 2/5 Jim C. 1 year ago on Google
    We have been coming on Tuesday nights when we're in town since Jan. Something has changed since our last two visits in July and Aug. Food quality gone down as well as selection of beers has really changed. Unfortunately we won't be back.

  • 5/5 Janae H. 1 year ago on Google
    We loved the food here! The Cheezus Christ Burger was delicious, and the Super 8 cherry lager was so good. Their lunch special is a great deal, too.


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