The staff here are absolutely incompetent and incredibly rude. To be clear, I did not end up staying here because of what a nightmare interactions with Alexandra were. She’s a horror. She had the audacity to hang up on guests with questions, cancel reservations without any warning, and when I called back she would pick up the phone and leave it but not answer! What the heck type of customer service and hospitality is that?!?! She also is scared to get into trouble as she refused to let me speak with a manager and hung up on me when I continued to ask for one. I spoke with Jessica also and she too was slightly incompetent. Avoid this place if possible!

For the price , and the location you cannot ask for more, I have stayed in other budget hotels in London and this is the Ritz compared to them. I haven't rated the place five stars because the double bed in room 6 is severely sunken in places, and I do think that a good nights rest is important, the walls were paper thin so if you need peace ask for a quiet room, the shared bathrooms were modern clean and available, i always found loo paper, however you will need to bring your bath gel, towels are provided, there is no tv or tea making facilities in the rooms, but the free wi fi works well. you can go to the breakfast room during the day and make your self a cuppa. I found the staff to be educated and friendly at all times and the hotel is very clean.

It no have got merits for be a hotel. It is a b&b very old with steep stairs. Simple rooms, some with bath and shower shared. The hotel is very clean and the hispanics employees are very friendly and nice. The showers in upper floors have not enough pressure and the water is cold. The breakfast is bread, butter and jam. Really, should be demolished and built it again. Positive things, is near the museums, good district and near the city center by tube

Die Zimmer sind ziemlich verratzt, aber immerhin die Betten waren sauber. Die Gemeinschaftsbader und Toiletten sind nicht für je 2 Zimmer, sondern für je 2 Etagen. Das Frühstücksbuffet war unbrauchbar, weil der Frühstücksraum (nur offen von 8 bis 9.30) sehr klein ist. Das Buffet an sich sah eher übel aus. Wir entschieden uns für Frühstück in einem nahe gelegenen Café. Das Personal war nett.

The staff were very friendly and accommodating to my needs, and helped me with any questions. The bed quilt was a nice thick heavy one, good for the time of the year. And I was really happy that the shower came to a nice hot temperature quite quickly. The accommodation is about a five minute walk from Gloucester Road station which has a direct line to London's Kings Cross and it is directly next to a Waitrose shop.

Lovely and quiet location. No lift though and there are quite a bit floors. Free breakfast was simple but good. Rooms are very basic, beds not too comfortable. Friendly staff

Very basic, shared bathrooms on different levels, no toilet rolls left in any of them the second night/morning I stayed, bathroom tile smashed through on bathroom floor, lots of steep stairs if that's a problem for you. My twin room was tiny, walls marked/cracked but clean and has a sink. Location is good and close to Gloucester Road tube and overlooks a lovely square with a church in it. Lady behind desk very nice and they're happy to hold onto your bags for you on last day while you explore. I wouldn't rule out staying there again - cheap but basic.

Good hotel. There are no lifts, so if you are carrying heavy luggage, be prepared for a struggle. It has individual rooms, but the toilets and shower are in a separate room and shared with the other rooms on that floor. OK for an overnight stay but not recommended for long stays.

The staffs r really helpful. We were locked out cuz our door lock was broken and they totally help us and we got to stayed in another room for that night. Eventhough it is small, the price is reasonable for the room that we got. Not too expensive not too cheapm nut if u carry heavy luggages , it might be bad. No lifts.

Everything was great. Although the room was small, it was all we needed. It was cleaned daily. The showers and toilets were serviceable and clean. The breakfast was well presented and more than enough. There is literally nothing we can complain about. We loved it. A special thx to Alex. She was very helpful and super nice. Thx once again.