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  • 3/5 Monica T. 1 year ago on Google
    I was looking forward to our stay at this 5 star hotel. The location is absolutely perfect with so many places to visit in central London. Upon our arrival the hotel's lobby and reception is luxurious and spacious. Unfortunately I was disappointed by the incompetence of the reception staff. The rooms have already been paid for, but it took about 15 min to confirm that, then the whole checking in process was really slow. We had two rooms booked. When wanting to open the doors to our rooms we realised that we received two key envelopes but both were for one room only, so we had to go back to reception to retrieve a new key. The rooms are beautiful but not spotless as you would expect from a 5 star hotel, there was dust on the lampshade. Also the room feels like a shop, a lot of health and beauty products displayed to be purchased, including mouth wash which was £5 for a tiny bottle. Overall a beautiful hotel but I believe they need to have their staff trained better and be more efficient. And it wouldn't harm a bit more indulgence in the rooms for customers. You have the obligatory soap, shower gel and shampoo plus coffee, but nothing else. I mean there are biscuits in 3 star hotels at no extra cost.
    5 people found this review helpful 👍

  • 5/5 Holly R. 1 month ago on Google • 7 reviews New
    Afternoon tea is always fantastic at the Den and today was no different. The hotel-themed afternoon tea was deleicious with exceptionally good food and cocktails all with brilliant service. Manuel and Deborah were the perfect hosts- friendly and attentive throughout and added to the relaxed atmosphere. We will be back!

  • 5/5 Alan R. 1 month ago on Google • 7 reviews New
    Went for a pre theatre meal on our anniversary. Started with cocktails and our server Juliana made the extra effort to make it all special including getting the cocktail just right. A lovely meal. The fish and vegetarian options were cooked perfectly. All topped off with a great dessert. Thanks for the meal and the great service.

  • 5/5 Ioana Raluca S. 2 months ago on Google • 5 reviews New
    Manuel was our host for the restaurant and he did a great job presenting us the menu and giving us recommendations to enjoy our food and drinks. Overall a great atmosphere and pleasant space. Great for a relaxing moment before a theatre show. We did not stay at the hotel, however the lobby is inviting and generous.

  • 5/5 M-ingi 1 year ago on Google
    I think I own the kind personal and staff members a big thanks. They are so kind and they have helped us so many times both by giving us excellent hotel service and they are really good at recommending places to eat and see in London. The hotel is so clean and the rooms are pretty good. They aren’t big at all but it’s what you can get in London with the placement of this hotel (amazing placement). The room service has done it’s job to perfection and so have the staff. I love the rooms designing and the bathtub is a lifesaver when you come home late after having explored the city. I can recommend this hotel if you want to life close to the city center (2 min) and if you are looking for a clean hotel with excellent food, service and staff members.
    1 person found this review helpful 👍

  • 2/5 Mireille N. 4 months ago on Google
    You don’t always get what you pay for. Despite the cost and 5-star rating, this hotel doesn’t comes close to it and some 4-stars hotels within a 1-mile radius offer similar and better amenities. The last star is for the location, which is great and well positioned in Covent Garden. The room is average, bed extremely uncomfortable, bathroom lacking, desk-space hazardous, and the Deluxe King room is small, and it’s loud! From other guests yelling up and down the hallways to construction work(?) this is not where you want to spend your vacation. Nights, morning or day, it’s loud and this is a hotel you just come to have drinks (they’re great!) and sleep. The lobby is beautiful, but what we’ve seen of the floors and room is left to be desired based on pictures and some of the reviews. If you’re over 6’ skip it entirely, the ceilings are low (5’5” here, can touch the ceilings in the hall without lifting my feet off the ground) and hallways are dark. The bathroom is simple, but old and there are cracks in the shower and on the toilet seat (with the body oils of everyone who sat on it before). The toilet door is damaged and overall the bathroom doesn’t provide any privacy at all (which I didn’t know before arriving). The cleaning crew is on top of things, they first came within hours of our arrival, which was weird (but there’s not enough cleaning you can do to cracks in the bathroom). Overall, when we manage to stay asleep, we wake up unrested, with back pains (from the hard, uncomfortable and sliding bed) and headaches from all the ruckus in and near the hotel. I brought up the discomfort with the bed but nothing can be done as apparently all the beds are the same (hard, uncomfortable and sliding). We’re in our 30s and never woke up with so much pains. Don’t do like us and spend your vacation and time away from work uncomfortable and with pains. RESEARCH more before committing to this hotel.
    1 person found this review helpful 👍

  • 4/5 Marcus A. 1 month ago on Google • 3 reviews New
    Lovely food and service from Joao and Juliana - thank you! Offered the vegan burger even though wasn’t on the set menu and generally very accommodating, friendly service. Cool tunes played by the DJ throughout, and nice decor. Only suggestion I would have is that the menu would benefit from more plant based dishes - and not meat substitutes - but using vegetables and plants and the natural flavours they hold. But a happy customer all in all :-)

  • 3/5 Evelyn H. 1 year ago on Google
    Staff: Wonderful. Location: Convenient. Rooms: Uh... tiny. I expected the rooms to be small because, well, it's London! But I wasn't prepared for the "Queen" bed that I booked to be what we'd consider a Full or Double bed in the US. It was a very cozy couple nights for the two of us. The bathroom is directly behind the bed, and it has one of those modern doors that closes but has gaps around the side, so you can hear everything clearly. Also they pump a scent into the hallways that I'm sure is nice if you like that smell, but is a bit overwhelming if perfume isn't your thing. I'm glad other people like the hotel, but it wasn't for me.

  • 5/5 Syahir S. 1 year ago on Google
    We stayed at the St Martin Lane Hotel for 10 days. Wonderful experience. The hotel is very quiet, clean. But just minutes walk away from the heart of the West End theatre and restaurants. Every staff member we encountered was gracious and friendly. Got to know the restaurant staff and management. All very lovely. Manuel, Igor and Joao were consistently attentive and welcoming. Managers John and James checked in with us multiple times to ensure we were enjoying our stay We will definitely make the St Martin our home when we next visit London.

  • 5/5 Sara R. 4 months ago on Google
    We spent a couple of nights here last year for our wedding anniversary & had such a great time, we decided to come back again this year & we were not disappointed. The service we got from all the staff was outstanding, especially the manager J.Pita & from Nelson. They were all so helpful & friendly & did everything they could to make our stay an enjoyable one! Thanks so much 🙏 We’re definitely looking forward to returning one day soon.

  • 5/5 Logynn H. 6 months ago on Google
    This place is like London: well crafted, with excellent taste, and more details than you'll have time to explore. I stayed two nights at this hotel and felt compelled to review it because of our server at dinner. Her name is Eriko, and she made us feel like we were the only people in the hotel, or like the hotel was her house and she had invited us over. Having that kind of service, in such a playful and comfortable atmosphere, made me wish I could stay there every day. It's the first time I ever wished for a wealthy lifestyle. It's the first time a place like this ever felt really inviting and relaxed. All the service people here were wonderful. The food was excellent. The hotel itself has a clever and beautiful experience waiting concealed in every corner. Even the restaurant bathroom was so interesting you'll tell stories about it when you get home. I also must complement whoever chose the duvet on my bed. I really wished I could take it home. I highly highly recommend this place.

  • 5/5 Olly G. 4 months ago on Google
    Thoroughly enjoyed my brunch this morning with friends. It was wonderful to meet so many attentive front of house staff who made our trip so memorable. Monika, Juliana, Max, Adan and Frayer really made us laugh. Not often you get to meet the staff on a personal level and St Martin’s lane really does make you feel at home. Gorgeous food and drinks, but the staff make this place!

  • 5/5 stuart h. 6 months ago on Google
    Amazing experience at this hotel. From the moment we were greeted by Ali and his team to the moment we checked out with Franco, the service was phenomenal. Our room was quite unique with our own small garden, which must be a one of the kind. Definitely book this room if you can. We were celebrating our wedding anniversary and the team pulled out all the stops to make our stay extra special. On top of this, the location is also fantastic…. Walking distance to theatre land, Covent Garden, etc.I can’t recommend it highly enough. Thank you St Martins for a great stay!

  • 4/5 Nancy L. 6 months ago on Google
    Been coming here for years. Excellent location. Spotlessly clean. The rooms are spacious. The bathrooms roomy and, with separate toilet and shower, very convenient for two. Front desk staff attentive and polite as are the floor staff. Restaurant staff can be hit or miss; some very focused others preoccupied or not well trained. Max at the bar was pleasant way to say good night with a night cap after a long day. No doubt we’ll be back

  • 5/5 Ali T. 5 months ago on Google
    We were there for afternoon tea (made a reservation the day before - and everyone was so forthcoming!) and it was an amazing experience! Great food and Deborah and Manuel were the best hosts! Looking out for us all the way through the course and being genuinely nice and funny. We even got a tiny food inspired tour through the hotel and the whole food was awesome!! Can't recommend enough!

  • 5/5 Susan H. 5 months ago on Google
    We enjoyed our visit to this lovely fresh trendy Hotel in a super location. 🏨 Our visit was made that much better by concierge Ilidio, for immediately arranging safe return of our personal travel documents from another hotel in Edinburgh. And, the front desk team who ensured we received our documents in a timing fashion… 🤗 The relief of this hotels’ support at a difficult time made all the difference to our vacation.

  • 5/5 Desiree B. 4 months ago on Google
    The best option without any doubt. The location was perfect, near everything and a great option to rest, disconnect for a long walk day around London. The room was big, clean , comfortable and in a corner with great views. The staff is really friendly, serviceable kind and specially Manuel at the restaurant is really professional and close to the customers. He was keeping an eye on us every moment , advising us and explaining all the dishes, paula on the desk of reception and Kamil in the main door. The food was great quality and specially breakfast “ and a la carte” for dinning, is a wonderful option to taste more elaborated dishes.

  • 5/5 Luke Y. 4 months ago on Google
    Me and my wife stayed at this hotel for 3 nights on our trip and we really enjoyed our stay. The location could not have been better and the hotel staff was top notch. The rooms were good size for being in the heart of the city and the bathrooms were beautiful. I would 100% recommend staying here. We booked using points and it was worth what we spent on it.

  • 5/5 Raymond J. 4 months ago on Google
    The most ideal location to visit for a week. Amazing service and patient staff. The person that made it the best consistently was our server Juliana and the night staff that help us out without any issues. Thank you for completing our london trip. Would recommend to others and definitely stay here again

  • 5/5 Ryan G. 4 months ago on Google
    Took my wife to Bloody Brunch for her birthday. The food and service was absolutely exquisite. Manuel couldn't have been more attentive and thoughtful. He even brought out a delicious red velvet cake as a surprise for my wife without request. Will absolutely be coming again and can't recommend highly enough.

  • 4/5 Trinity The T. 2 months ago on Google New
    This hotel is so nice! Everything is very clean and they fragrance the air in the halls with a spa like smell. There is a restaurant and a cocktail bar inside the hotel and it’s very convenient to shopping, sightseeing , entertainment and food. All walking distance! The only down side is the rooms are a little smaller but still very nice!

  • 5/5 Aaron B. 2 months ago on Google New
    Our blank faces were all the prompting needed for the valet to call a can for us, extremely helpful! Outstanding food, really well crafted cocktails, great beds. The hotel’s design is tongue in cheek without much pretension. Awesome stay

  • 5/5 Iryna S. 2 months ago on Google New
    We went for pre-theatre menu and everything was delicious (octopus, chicken and pear tart). The experience was enhanced by lovely simple interior, quiet music and our waiter Manuel was very helpful and professional! Would love to come back here again.

  • 5/5 Marie P. 3 months ago on Google New
    Anna gave us the greatest welcome at the restaurant and asked the chef to prepare an after-hour afternoon tea, which he gracefully accepted. After visiting the different areas to select the spot we preferred, we were served by the fantastic Manuel, who entertained us with much more than a simple afternoon tea. The whole culinary experience was actually a journey in the design of the hotel from Starck to Dali artwork. Meals referred to various humorous items across the rooms. A stimulating moment for all senses, with great food, service, and setting. Highly recommended!

  • 5/5 James O. 1 year ago on Google
    10s across the board. The staff were probably the best part: friendly, polite, fast, and well-trained. The rooms are also pretty nice, if a little on the small side, and in particular I liked the tasteful mood lighting and the great water pressure in the shower. The location is in a very dense, busy area, so you can easily walk to restaurants, entertainment, subway connections, etc.

  • 5/5 Carola F. 2 years ago on Google
    I stayed at St Martins Lane hotel with my boyfriend and they looked after our birthday celebration and our weekend away. Jose and Olegs were the best party planners ever! Room was meticulously clean and all the staff we encountered were really friendly and very nice. We will definitely come back soon.

  • 5/5 Manoj P. 2 years ago on Google
    Absolutely lovely hotel, great hospitality and customer service from all staff. Really made an effort to make our stay special as we were celebrating my wife's 50th birthday! Nothing was too much trouble and a special thank you to the front of house staff. We would definitely return.

  • 5/5 Miriam G. 2 years ago on Google
    The best place in London to stay, it is definitely our home away from home. Guillermo organised our birthday amenity for my friends and we had such an amazing time. Jose was organizing our night plans and we had the best weekend even in London. Special thanks to the housekeeping team who was looking after all our requests to the speed of light. Golden Tip: Visit the secret bar they have downstairs, they have the best cocktails in town. We stayed in a corner suite and the room is just a dream came true. Thank you St Martins Lane to make us feel like part of your family. We will see you very soon!

  • 3/5 Sara H. 2 years ago on Google
    Hotel staff were absolutely lovely and very helpful. Room was clean and shower pressure was wonderful. Convenient and central location for tourists. Cute attached coffee shop. However, this is not a 5 star hotel. Our room with two double beds was so small we had to climb over our luggage to get to the bathroom or out the door. Not ideal. The walls are VERY thin and we could hear our loud neighbors (seemed like a party?) talking and laughing as if we were in the same room, as well as every loud toilet flush or shower near us. Bathroom doors are magnetized and slam loudly when you shut them, so you wake up your travel companions if you have to go during the night. Thankfully we travel with earplugs, but they were no match for the bathroom door slam. If you sleep like the dead, and are traveling solo and don’t need much space, this hotel would be an ok choice.

  • 5/5 Lior V. 2 years ago on Google
    We enjoyed 5 great days at the hotel. Best location ! Just in between so many locations. 5 stars, we were family of 4, in large and comfortable room. Enjoyed the place!

  • 5/5 Sareta R. 2 years ago on Google
    If you are looking for a quirky hotel with amazing staff, lovely cocktails and food, and the best location in London, you need to stay in St Martins Lane. From the moment you check in, they will look after you like royalty. Jennifer organised some cakes for my daughter's birthday, and they organised our tickets to the show who was actually next door. Very well located if you are planing to go to any shows in London. Thank you Lucia for looking after us, we will be booking again this hotel for our Summer Vacation.

  • 5/5 Varun 1 year ago on Google
    Excellent hotel with a fantastic location in central London. Stayed here for 7 nights on Business and enjoyed every bit of it. The rooms are meticulous and comfortable but the main advantage is the hotel’s location which is unbeatable. Guests also have access to Gym Box which is a fully equipped gym next doors. Would definitely stay at the hotel again upon my next visit to London!

  • 5/5 Harmonie T. 1 year ago on Google
    Have taken my Mum for her first after-moon tea as she call it. It was a fabulous experience. Everything was delicious! They have been very careful about my allergies and been able to make me a special gluten free afternoon tea! Super enjoyable and our waitress Monica was just wonderful from the beginning to the end so patient and relayable with loved our experience and recommend this place for a relaxing afternoon tea moment

  • 5/5 Alison R. 1 year ago on Google
    Loved my stay here! I have never stayed in Covent Garden and was there on business. The staff are attentive and welcoming. I felt they they were thoughtful and cared about the guests. The room faced an alley so was quiet at night. I slept well. There is a tea kettle and an espresso maker in the room. The bed is comfortable and there was enough storage space. The food in the main dining room was also very good and the service was excellent. I enjoyed the cafe on site as well for breakfast. Great hotel.

  • 5/5 Love M. 2 years ago on Google
    St Martin's Lane Hotel London is a 5 star hotel and it lived up to the standard. First off, they have brilliant welcoming staffs who were always willing to help. Secondly the place is elegant, the rooms are amazing and spacious. Thirdly the food is delicious, I didn't wanna leave honestly. My company hosted an event there which I anchored in studio 1 and 2 and our guest were pleased. Please do well to request for a hot chocolate when you get there, it is absolutely tasty.

  • 3/5 Ed C. 1 year ago on Google
    Great location however, very overpriced for condition/quality of the hotel. Requires touch up repairs front of house in communal areas (restaurant, wc, corridors etc.). Breakfast (Full English style) was poor quality, (vegan operation) was appalling - requested refund. Staff pleasant and helpful. Great parking facility underneath the hotel itself. Room and bed was fine, although shower drainage gully was partially blocked as bathroom floor became flooded after a short while. Very expensive for what you get. Cheers Ed

  • 5/5 Kyle C. 1 year ago on Google
    This is the spot you want to be if you are from out of town and want to walk around and see the city. Amenities we're second to none. Helpful and friendly staff. A little pricey, but worth it. The hidden bar is wonderful there too. Perfect place for a night cap after a long day and night of travels.

  • 5/5 Rebecca M. 2 months ago on Google New
    We had a great meal here before going to the ballet. Amazing food, albeit a bit pricey, and would highly recommend. The photos make it look like the portions are small, but they were actually perfect. The dishes were interesting and full of flavour, all except one which was a bit dry and flat in flavour. Excellent cocktails to start. Thank you Manuel for your excellent service too.

  • 5/5 Seema S. 2 months ago on Google New
    The junior suite was a bit smaller than expected. Otherwise, it was a great experience overall. Special thanks to the housekeeping team as I am a cleanliness freak, but they were great in every way. Special thanks to Ms. Monica too, at the room service and restaurant for great food and prompt service. Other staff members were also very polite and friendly. Nice and pleasant environment for everyone. Breakfast was good, too. And yes, their cute little cafe is great for a quick bite. Their biggest attraction is the location where you are at a walking distance from Covent Garden, Picadally, Oxford, and Regent Streets. Charged parking is available, but make a reservation beforehand.

  • 5/5 Julie K. 1 year ago on Google
    Lovely hotel, energetic vibe, great location, comfortable. Truly fabulous service from the Concierge, Patrick. He had great recommendations for shows and meals, and he went above and beyond to make sure we got reservations. The best! We also got great service from the Front Desk; always willing to help with questions about transportation and directions. Highly recommend St. Martin's Lane Hotel!!!

  • 5/5 Scott S. 1 year ago on Google
    We stayed at the St Martin Lane Hotel for 10 days. Wonderful experience. The hotel is very quiet, clean. But just minutes walk away from the heart of the West End theatre and restaurants. Every staff member we encountered was gracious and friendly. Got to know the restaurant staff and management. All very lovely. Manuel, Igor and Joao were consistently attentive and welcoming. Managers John and James checked in with us multiple times to ensure we were enjoying our stay We will definitely make the St Martin our home when we next visit London.

  • 4/5 Paul M. 1 year ago on Google
    Minimalistic hotel which was something a bit different. Staff were lovely, breakfast was good if a bit pricey. Nearly missed the secret cocktail bar, had a quick beer in the evening when it was quiet. Missed the DJ from 8pm. Room was spacious and clean, great shower which is always important! Overall a great stay, felt a bit pricey but the location is absolutely spot on so probably saved in Uber and tubes fares.

  • 5/5 George A. 1 year ago on Google
    My husband and I selected St Martins Lane london for its location. The room was very spacious, room service top class. This was a holiday where we just wanted to relax and literally do nothing and the staff certainly played their part. Could not fault the service and the personal attention second to none. Loved everything about our stay here and would certainly recommend it. All the staff were very welcoming and most helpful, but a personal thank you to Ali, who couldn’t do enough for us. Thank you again Ali.

  • 5/5 Felicity P. 1 year ago on Google
    This hotel had everything we needed. The food was 24 hours, rooms were nice and spacious, bathrooms were great. The hallways walking up to your room feel a little dated and I wondered what we'd be walking into, but I find this a lot in London in general. Staff were just super, the front desk team especially. Location was awesome! Hands down would be my go to hotel from now on.

  • 5/5 David M. 1 year ago on Google
    Excellent location in the heart of London. Walking distance to all the central attractions. The rooms are contemporary and comfortable with all the amenities you'd expect. There's also a small underground car park, which is very handy in central London. The service at reception was outstanding. The guy actually went and got our car as it raining, nothing appeared too much trouble. It's fairly pricey but you feel you're getting value for money.

  • 5/5 Mia 1 year ago on Google
    We came here for high tea and it was absolutely delicious! Our waitress was very friendly and accommodating, the tea was great and the food was definitely a highlight. The vegan option was as good as (if not better) than the regular option, which was a plus and the atmosphere was calming. Can definitely recommend!

  • 5/5 connr H. 1 month ago on Google • 2 reviews New
    We had afternoon tea, both standard and vegan. It's was all beautifully presented with delicious and delicate flavours. Our waitress Juliana was charming and offered excellent service. Can't praise enough whole experience

  • 5/5 Chloe C. 1 month ago on Google • 2 reviews New
    Afternoon tea at The Den is always fantastic but was especially good today. It was a classic afternoon tea but done exceptionally well. I especially love the references to the hotel itself. Manuel was the perfect host- warm and attentive but letting us have space to enjoy the tea without hovering.


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