Good location, nice interior, worst latte ever tasted, no spoons provided and the service wasn't welcoming at all.

There were 4 of us in the queue waiting to be served, 2 middle aged men jumped over the queue right in front of me but didn't even say anything. The staff literally served them without telling these men "I'm sorry you have to stay in the queue". Appalling customer service, appalling care. A beautiful coffee shop but appalling customer service. I don't care whether those men were your relatives or friends, you couldn't just simply let them jump in the queue right in front of your customers. I won't go back to this coffee shop.

Well the croissant was lovely. The coffee was ok The cashier lady was nice. Waiter, could smile and hold a better posture. The scrambled eggs were terrible, too dry. The bread was meant to be whole meal. The butter did not have that full butter flavour , nor did it meant in the toast. It was like putting a bleach on the bread. Cleanliness good.

I like this place. I come here often - I like their furniture. They have decent wifi (and few sockets around the tables so it is ideal to do some work) and their coffee is great. This morning's espresso was really tasty

It was pretty decent coffee, and the bacon 🥓 roll was tasty

Best place to grab an iced coffee🧊☕️ (sit in but ask for it inna take-away cup) Staff are friendly. The shop can take a while for table turnaround, so you may find yourself sitting at an unclean table.

This was by far the best hot chocolate I had during my entire two week visit to London. I wish I could have spent more time savouring it and finishing it but the only reason I couldn't was because I had a flight to catch not because it wasn't amazing! I would 100% recommend the food and the hot chocolate (of course) gets a huge thumbs up! The staff was also so friendly and lovely. Had I known how good it was I would have stopped by there many times during my visit! I look forward to trying them again next time!

It’s VERY expensive . It advertises food that it doesn’t serve. The music is always deafening and horrid . It does gluten free cakes… apparently Toilets not clean It opens late Herbal tea nice

There is a lot to like about this branch - they serve coffee in actual mugs, there is a wide range of food and drink (fresh juices, hot breakfast, freshly made sandwiches), and lots of seating. In many ways it's a distinct upgrade from the offering at some of the more established coffee chains. Unfortunately, my experience has been let down by the basics going wrong. Multiple times now I've ordered things, been told they'll bring it over, then find that they forgot one of the items and I have to go up to the counter 20 minutes later to ask for it. If I order a sandwich and a drink, it's pretty annoying to have nothing to drink with my meal! And the staff have never been apologetic, just assure me "it's coming" as if the drink arriving a full 15 minutes after I finished the food is normal? Additionally, tables and chairs are a bit dirty - the table needed a wipe down to remove crumbs/food from the previous customer.

Order a coffee which took a very long time to make and ordered a cake which was labelled wrong. The staff let me know after payment instead of getting a refund I saw it for something else. I wish I just got the refund found a small hair in the cake. I would NEVER go back there.

We had lunch here on a Saturday! Surprised that there were plenty of seats available on a busy day. We had a tuna melt with an excellent Americano and a sparkling water for £11.10. The tuna melt, which was very tasty, came with a nice side salad and crisps and was plenty for a light lunch for two. My wife has lunch here whenever she is going to Westlfield and has never been disappointed. Compared to the prices once you get into Westfield for something to eat this is excellent!

if you are expecting a classic shake with ice-cream, you will be disappointed, as you can see the texture looks like it doesn’t have any ice-cream. although the staff is really good, the recipe for shake is very bad, actually this is not a proper shake

Best wet latte on the Green! :) Lovely service! Friendly! The Latte was very nice and perfectly sized. Great value for the price and nice atmosphere with an inspiring view into the main road and the park, looking amazing, through the window, when raining! Great WiFi too! Thank you and see you again very soon. ;)

Very nice place, delicious food and friendly stuff with a great variety of drinks and foods. Also offers great options for vegan people. Regular coffee is pretty large and delicious. Our favorite breakfast spot!

Finally I find in Shepherd’s bush the good quality tasty coffee shop 😍 The coffee lobby is very clean and warm. Staff - absolutely welcoming and friendly! Strongly recommend!

I order cortado and tomato cheese tost Food 10/10 Service 9/10 Cleanliness 8/10 Atmosphere 10/10 calm

Not been in in a while but seems variety is slightly better. I'm an avid starbucks fan but tried these guys with a caramel latte and it was good :) staff are friendly & helpful. Gave me a cute message on my cup too which did put a smile on my face so thanks to Sky for this and to Pooja who was also helpful with my order. These guys and their small gestures will get you good reviews 👍 (didn't order food hence only the 4 stars but I'm sure it would've been 5)

I was at shepherd’s bush today. I asked from the waiter for something vegan to eat and he recommended mushroom melt. I ordered it and when i saw the toast with cheese on top I made sure and asked again if it’s vegan. He said yes. I’m allergic to milk and when i ate half of the bread, I felt the allergy symptoms coming in. My mouth started to itch, my mouth and throath started to swell. I had to go get my allergy medication immediately. I said about the situation, waitress was sorry and made new toast but it was only with avocado and no toasting on it whatsoever. Later on the day my belly started to ache. It was extremely unpleasant experience.

Approached by homeless guys 3 times within 4hours for coins. That’s why I am writing this review. I am willing to help but I really cannot deal with it so frequently! And this happens EVERY TIME I come here. The cafe needs to do sth. Other than that, it’s a good cafe and staff is always super nice. Sigh..

I have had a few coffees here and I have loved all of them! The space is nice and cosy, I always try to be in my favourite spot, the sofa near the window! It is great for a rainy day!

Such an amazing costumer service from holly. She was really welcoming made me pick the right decision to what to order and I’m really happy with my coffee and food that I got all thanks to holly! Amazing costumer service!

Staff was pleasant, had a good deal on coffee and a pastry. I was very surprised when the large latte was MASSIVE, like as big as my head! Come if you need your caffeine fix!

Pros: There is air con! Staff are very friendly and helpful. Cons: The eggs and bacon are a bit too dry in full English. Maybe I came in at busy time but some of the tables aren't cleaned properly. Food: big portion

Friendly, efficient. Value for money. Good portion size. EDIT. My second visit to esquires was not so good. I ordered the same toasted sandwich which comes with a bit of salad and crisps, but this time there was a tiny portion of salad with no dressing, no crisps and half a cup of iced latte. It is disappointing that different staff members do not produce the same quality and standard of dishes. It wont deter me, I will just make sure of the quality before i leave the store from now on, which is a shame.

Absolutely amazing customer service! I went in at almost closing time on Sunday and the staff were really friendly and informative - i didn't feel rushed to chose or refused to serve! Got a chai for my friend and a coffee - the coffee was so good as well - very clean and smooth creamy! I was in a rush but next time will definitely treat myself to a cake when I come with friends as the service was fast, friendly and efficient!

Had to try this local coffee shop. I tried their hot caramel macchiato (one shot) and it did not disappointed me since I have been a macchiato geek ever since I tasted coffee. My friends tried the shop’s ice cream frappe and mocha frappe but they won’t suggest it though since it was too watery for a frappe. They ended up asking for cubed ice just to make it taste good. The ambience of place was okay too. A hang out place if you just want to chill but not a good place if you want to study though. Toilet’s a bit dirty maybe because it was almost closing time when we went there to have a drink.

Lovely coffee shop located in Shepards Bush. They do lovely food especially Falafel Humous VF, which was delicious and beautiful presentation. Customer service is very friendly and attentive.

This cafe is very close to my place and I go there very often. The coffee is amazing and so is the food. The seating is very comfortable. I enjoy sitting in this cafe sipping coffee and reading a book or doing my work. Will definitely recommend the place for coffee and my favorite Nutella Crepe.

Cappuccino here was delicious! Perfect amount of foam with chocolate sprinkled on top and friendly service. Thank you!

Was greeted at the counter with "What do you want?" Ordered a white Americano. Server taps the screen, swivels it for payment. Later, slaps my drink on the counter. Maybe my standards are too high, but would appreciate a little customer service. Also forgot the milk. Bad service, average coffee, won't be back.

Very average. An alright place to go to for emergency coffee I suppose, but only if you like your coffee fruity. Otherwise, don’t think I would recommend. As a place, it’s lacking a bit of personality to be honest.

I enjoy coming to this café since its refurbishment, however, there are a few niggling, ongoing issues. The first is that there seems to be a problem with the lighting along the front of the café closest to the street-facing windows; they turn off at random intervals and, weeks since reopening, haven't been fixed. Seems that the issue extends to the plug sockets on that side of the space, too. The next is that, despite it being smack in the middle of winter, the café is often very cold. I suspect that the space is difficult to heat given that almost half of the wall space is windowed floor-to-ceiling and there isn't a door into W12 to keep in heat. Still, I'm writing this review wrapped up in a jumper and jacket about to leave because I'm too cold despite the hot tea. The last is the weird dodging of deals by some staff when customers have dietary requirements. Today, I ordered a roll and hot drink which is supposed to total around £5 (I'm not close enough to the A-frame to give an accurate amount, but it was definitely £5-something). Adding oat milk to my order brought my total up to just over £7. I can't really help being lactose intolerant, y'know? Anyway, gripes aside, the café is far better run and well-designed than it has been in years since Esquires initially sold the place to an independent owner, who sold it to another independent owner (who have since relocated down the road), who sold it back to Esquires. As the infamous Mr. Scott once said, "how the turn tables". The new staff are impossibly friendly and upbeat, always happy to serve with a smile and will go the extra mile to ensure that you have everything you need. There are bottles of (full) hand sanitiser on each table, staff are kindly adhering to mask regulations, and the quality of the food and drink has improved enormously. I'm glad to see Esquires back, especially since it's so close to home, but until there's some heating (or the weather warms up) I will probably be sticking to the independent place a little further along who previously ran the joint. I like it here, and I certainly love the staff, but currently I'm freezing my arse off in the dark with a big mug of tea that I could've gotten cheaper elsewhere.

Found myself in this corner of London on business for 2 days - I ended up having all my meals here! It was open from early to late - the staff were lovely - the menu was varied & sensibly priced - and the food was great quality. Keep up the great work. (Oh yes, also always a seat, never a queue)