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Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Stephany B. 3 years ago on Google • 4 reviews
    You are making to much noise and I filled complain in the Merton council I asked my neighbours and friends to do the same. And I'll continue till you make changes to your building site

  • 2/5 Claire W. 11 years ago on Google • 3 reviews
    I am embarrised to say that I recommended this hotel to a sick friend who was visiting london. 1st night she complained that her window was broken, they couldn't fix and final turned the heating on at 11.30, by that point my friend was so cold she had to sleep in all of her clothes and her coat. 2nd day she complained, the staff said they would fix the window whilst she was out that day. What that actually achieved was to break the second window and not tell her until she came home late and tired, with no help from the staff she was left to suffer, not even a room change was allowed. She left the hotel needing medical care as the cold and lack of sleep made her condition 100 times worse, she almost had to be hospitalised!! They even refused to give her a refund when she complained. These people are to interested in taking your money than giving you a good service. They should be ashamed of their business!!!!!!!! NEVER STAY HERE! you will not be cared for in any way shape or form. I will never recomend this place to anyone again

  • 3/5 Donna H. 7 years ago on Google • 1 review
    To lauren cool Apologies for the fact that you were unhappy with your stay As for the ground floor we have recently been flooded and are in the middle of refurbishment there are notices around regarding this If you had mentioned any of this to staff we could of helped as best we can The walls are magnolia colour not nicotine stained The furniture in the bar is all brown tub chairs and fairly new The chair in the room is new the other bits in the room are not falling apart The door does lock from the inside and is secure The whole building is covered by 16 cameras that are in full working order and covers all corridors
    2 people found this review helpful 👍

  • 1/5 Lauren C. 7 years ago on Google • 1 review
    Awful and felt unsafe! This is my first ever review i have left but felt it is much needed. When i arrived to the entrance, the smashed glass on the front door and carpetless floorboards led up to the "bar"/reception. The bar furniture looked more like mismatch furniture picked up from the dump. I paid £75 per night and stayed for two. I was in the area for work and felt extremely venerable and stuck. My tiny double room was horrendous, stained bedding, cables hanging out, nicotine coloured walls, mismatch falling apart furniture and everything was filthy. Was kept awake by the snoring man next door, the walls were paper thin, and the couple having fun in the room the other side of mine. The lady who worked there was lovely, i hope she didn't have to stay too. I used my case and a chair to help hold the door locked. Felt completely dirty form my stay and extremely unsafe.


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