Pros: They provide towels, soap and sauna. Some teachers are amazing (Molly Toner, Hester Campbell, Hattie, Hannah Ablett, Victor Gomez, Jamie Shaw, Alison Vella, Renato Gunther). Convenient transport links. Cons: Their floor to ceiling windows allow the drunk people from below to see the pole class which encouraged a dude to break into the 8pm class from the street without being a member to make offensive jokes. Very scary and anxiety inducing when you are barely clothed. During August and December as the gym gets less overcrowded they cancel multiple classes without telling you (nor the teachers) about it ahead of time. Poor management of expectations. I wouldn't be this upset if they had sent the news ahead of time like in a Newsletter. Incredibly unfair punishment to loyal customers that decide to not freeze or cancel their memberships on the holidays. Asked for a refund for the classes that I will miss and they won't give a penny back. Very dishonest policies and the main reason why I decided to make this review. The rest of the year they gym is overcrowded. Rainbow washing: They don't have any gender neutral toilets or gender neutral changing room but during Pride they're very quick to flash the inclusive flag while doing none of the work to help trans or nonbinary folks feel included. A lot of teachers are mediocre and you are better off following a Youtube video but the following ones you should defnitely avoid: LoisTrapeze screams on her microphone and doesn't break down the movements to be understood prior to putting them in a combo. Has great energy but no pedagogy ability. Ruby Newson, arrogant and not welcoming. Teaching ok except for telling lies like "if you don't dance with shoes it's a legal problem". I'm an insured dancer and responsible of my body, signed a waiver at the door. Contortion: this class needs renaming. Some of the strength classes also need a better description, they try too hard to be funny and forget to properly explain what to expect. Jessica Ashby: Run away from her "Pilates" session, because she doesn't know Pilates. She makes a blend of mediocre ballet with messy "pilates" and some yoga filosophy, tends to not make the same number of repetitions on both sides so keep your own counting. If you are looking for real tough Pilates this is not the one. Follow Jesica Valant on Youtube for professional and free Pilates. Some of the towels stink of sweat. It's a russian rulette whether you get a stinky one or a good one. Smell it before you take it to the changing room. Majority of users don't put back the equipment they used, it's a mess everywhere and they stay sitting on a machine while on their phone. Terrible culture and lack of kindness The fees are very dishonest as everyone pays a different price depending on how much the sales team think they can get out of you. It's a gym that puts profit over values. You won't feel cared for at this gym. Take your money elsewhere. PS: The photo of the guy in red T shirt is the guy that broke into the 8pm pole class to make offensive jokes.

Honestly, I don't get the big hype about this particular location (Stratford). Gymbox as a whole has definitely got the potential but there is a huge difference when it comes to individual locations. I joined over 3 years ago, and just recently got a joint membership-which I have been charged extra for, even tho the reason me joining this gym was that you were able to use any location for the price of one. This has obviously changed over the years which I get. Although, trying to convince me otherwise like if I didn't remember the reason for choosing this gym- I find this belittling and quite disrespectful. -On the other hand- times and times again, if you fancy spinning ,there might be half of the bikes that don't work (see photo of Stratford). Last year it got so bad that 15 of the bikes were out of order (the room has about 25 spaces). -Aircon- either doesn't work or when it does, you just can't tell. -Towels- absolutely disgusting, smell like hell. Unless I come from work,I bring my own, but on those days when I don't, that's a different paragraph. -Sauna- I've been humiliated in the sauna (rather not discuss it here).It has been reported, I've been promised everything and got not even a phone call of apology. -LED lights, non existent in the Stratford location. Farringdon in the other hand has it all and it gives a completely different vibe -love it! -Weight lifting area -way too small in Stratford (hence the reason I got the joint membership, again, Farringdon has none of this issues).on the other hand, some equipments are dangerous ( see last pic below). The decision is in your hands, however, this list could get so much longer. And all this is for over £100/ month.

How I lost £180 pounds by listening to the sales representative and not paying attention to T&C's. When I initially decided to join Gymbox Stratford, I was hesitant due to the crowdedness of the Stratford area. Despite my concerns, the sales representative assured me that the gym would not be overly busy during off-peak hours, prompting me to sign a 3-month fixed contract to evaluate the facilities and foot traffic. Unfortunately, my initial worries turned out to be correct. The gym is indeed extremely crowded, so much so that booking a class is a race against the clock – one often has only a 30-second window at midnight, a week prior to the class. This is not the kind of stress I anticipated from my gym. Following the end of 3 month contract, I decided to relocate to a different area and thus, find a new gym. However, Gymbox Stratford continues to charge me £95 every month, despite the contract term having ended several months ago. I have made multiple attempts to resolve this issue – speaking with receptionists, emailing the management team, and even removing the direct debit from my bank account – yet, the monthly deductions persist. So even if on words your contract is 3 months fixed, on paper it means rolling basis and Gymbox will charge you anyway after the fixed period ends. In order to stop payment you need to fill out a special form 30 days before anticipated 'departure'. Having said that in reality it will mean 2 additional payment cycles.

This should be a very good gym. All Gymbox gyms have a vibe and this one is trying to be east London edgy. The gym benefits from good spec kit, high ceilings, big rooms with natural light but is let down by being poorly run and managed. At times it is awfully busy, with a messy gym floor and changing rooms. They are constant issues with cleanliness and recently the a/c has been faulty for a number of weeks; resulting in high temperatures in the work-out zones and with a smell of hanging sweat in the atmosphere.

Good gym experience

I love using gym box as my gym. It’s not always easy finding a gym that you love when you’re a plus size person but I feel very comfortable in this gym. If you manage to get into a class they’re really great for teaching you new techniques that you can also introduce into your gym routine. The changing rooms are always clean, there’s a sauna, showers and loads of lockers.

Gymbox is like a mirage you never get to experience. Do they have a great gym with lots of machines? Yes. Do they have really fun & interesting classes? Yes. Will you ever get a chance to experience them? No. I'm paying £98 per month, and you would have thought planning my gym schedule a week ahead would be enough. But as of this Monday lunch time I cannot book any classes because the whole week is booked off including next Monday. And that's all you have access for, you cannot book anything further ahead of that date. I actually was a member of first Gymbox ever in Covent Garden and over the years I was a member on and off many times for different locations. Let me tell you, save your money because it's not what it used to be. The experience differs significantly from location to location. Elephant & Castle branch for example was available enough but Stratford, Old St. in the last few years have been impossible like this. It's really a shame. Update: My response to their response below - the solution is easy, don’t be so greedy and sign up more members than your gym can handle. It’s that simple there is no marketing spin needed of ‘look how cool we are, we are always busy’. It’s downright consumer abuse and someone can report you for fraudulent sales. I don’t think that’s something to be proud of. Meanwhile for me, after following the guidance of the sales associate who signed me up I am able to book classes. I have to set an alarm for 9:58am every day since classes become available at 10am and get booked within minutes. Is this too much effort for a gym I pay £90+ a month? Possibly. But I like the classes and at this point it’s more inconvenient to get used to some other gym & find classes I like. I’ll review things once I get some breathing room at work

Pricepoint is far too for for the gym considering the aircon always breaks, the door is broke, the sauna is broke, the cable machine is broke, the dip bar is broke…. Sewage has been leaking for months at the entrance of the gym. The roof is leaking as are the urinals as are the mens showers (pictures attached). Thankfully they're fixing the showers but are ripping them out for what must be the 4th time and they'll be OOA for 5 weeks.

This gym might be good for the lessons, but if you just use it for the weight area, forget about it; it is engineered to make you stay as little time as possible. You enter and there are drops of smelly water coming from Westfield roof. This has been the case for month. Then you get the towels: Gymbox gives you blue towels, so that you can't see how dirty they are. But they can't do anything against the smell, and you will feel that. Then you go to the changing rooms: even on Sunday morning, you will struggle to find lockers available. No idea if they are renting them out, but it will be very rare that you can sit near your locker. You will generally change yourself while standing, in the way of other people. Once you start training, you will have an annoying DJ nobody has asked for, who will puts music of debatable taste at very loud volume. This is to make sure that your ears get so tired that you want to escape this hell. Let's say that you want to use a bench: this will probably be half broken: be the cover or the pin to adjust the heights. Or let's say that you want to use other machines: they will have some piece missing, partially broken, dented, etc. And of course, you will need to queue for all of them, as there's only one type of machine for each exercise. The planning of the weight area is terrible: there's simply no space for people to walk around. The cardio area is always more than half empty. Then you have the dirtiest showers in London: they put low red lights, so you can't really see how dirty these showers are. But you can smell them, and I assure you that the smell is awful. Unfortunately in Stratford it is very hard to find a nice gym. This is the worst if you consider quality/price.

Joined Gymbox Stratford a week ago. At first, I was hesitant as the gym looks very busy and all classes get booked up quickly. Aaron showed me around, I specifically chose a Monday to catch the gym at its busiest. Aaron took his time and answered all my questions with patience. He knows the gym inside out and it showed in his answers. He also explained that many people cancel classes and so far, that has been true. Classes where I was on waiting list, I got an email 1-3 hours in advance saying I had secured a spot. Showing that indeed many people book classes and then cancel last minute. My only feedback would be to have members able to only cancel a spot in a class up to two hours in advance, instead of the current one hour. That way others have a chance to still accommodate to attend the class, as 60 minutes is very tight. In terms of the free weight area, it always has people working out, sometimes you have to wait to do the desired next exercise, but I have always been able to complete what I set out to do in a one-hour session and everyone (staff & members) have been friendly and professional. It is a gym with load music and dark lights; so if a quiet, bright gym is your gig then Gymbox Stratford might not be the best fit. If you like a party-vibe, good music and surrounded by others focusing on their gym work, Gymbox is the place.

As busy and crusty as a PureGym, 4x the price

Great gym facilities. Classes are great

The gym itself is ok. The staff was very rude and made me feel like trash. No gym tour was given. They took my ID and witheld it until I return the padlock that they gave me for the day . I honestly thought that they were joking. The padlock didn't even work !!!! I asked if I could record myself with my phone while working out. " What do you mean ?! " I had to repeat it with different wording for 3 times until I got a different response than that. As soon as left the counter I over heard the staff members trash talking me thinking that I can't hear them. Disgusting people, and just a regular gym with fancy lights.

Like Pavel in the review before, I lost a lot of money not reading the T&Cs properly. Over crowded, limited equipment. Would give zero stars if I could. One of the worst gyms I’ve encountered… admin staff are absolutely the worst. THEY WILL ROB YOU!!!

I parked my bicycle right next to the front door of gym box to quickly pickup something urgent nearby. Gym box’s employees needed to lock up and decided it would be appropriate to completely destroy the back wheel of my bicycle and ruined the chain trying to break my lock. They did this before asking around for the owner. Now I need to pay a large amount of money to get my bicycle repaired. Educate your employees.

Cristian is a fantastic PT. I had 4 sessions with him to focus on my strength training goals. He helped me improve my form and showed me very good accessory lifts to complement my training. We discussed my goals, which I had previously set myself to achieve in 6 months. However, with only 2 weeks of work, Cristian managed to bring me to the brink of hitting those goals, in particular for deadlift and bench. We also achieved short term targets we set at the start of the PT sessions. For example, he said that by the end of our sessions I would be able to hit 10 reps on the squat for my current training weight (I was at 7 prior to this). And we did it. He also helped improve my confidence by making me realise I was much stronger than I knew I was, boosting my aggression and focus during a lift. I thoroughly recommend Cristian as a PT in Gymbox, not only because of his knowledge and motivational support, but also because he is friendly, flexible and responsible.

Gymbox Stratford has been a safe haven during the past few years. With everything going on in the world, it’s always a pleasure to spend the evening working hard and unwinding. Great atmosphere, where plenty have become good friends, and excellent motivation to push yourself. The staff are incredibly friendly, with studio manager Viktoria always considerate, helpful and a delight to deal with. The front desk staff always greet with a smile too! The equipment has 99%+ availability with repairs completed quickly. Good spacious changing facilities, fresh air pumped through and good music.

Was a member for about two years and left early this year The gym has steadily gone downhill since I joined. Oversubscribed, crowded, the staff do not seem bothered, the personal trainers seem to own the place . Would not recommend .

This Gymbox does get busier than other branches I have access to, so best avoided at peak times. Weekends and during the day it's quieter. Staff don't seem as welcoming as the other Gymbox gyms I have been to, and often come across as stuck up....but hey this is Stratford not the west end or city. Overall good facilities and range of equipment.

My wife and myself joined a few days ago at Gymbox (My wife was an ex of Gymbox she have always love it) and from the beginning our experience has been exceptional. The rest of the staff in the reception have been friendly and welcoming. Shout out to Connor and Tamara! We went on the tour of the gym with them two who was being very friendly and welcoming throughout the tour!! They were also just the right combination of joyful, energetic, kindness and thoughtful. We both are deaf and they made us feel at ease and put in effort to text down on the phone and lipreading for us to understand. On top of made us feel like joining the gym and helped us to find the best membership deal. We left very happy and satisfied with our option. Facilities are fantastic, the changing rooms are great, equipment is top notch, far more hygienic than other gyms I've been to. Happy to be a member of Gymbox.

Gymbox has the best facilities of the gyms in the area and the only one with a sauna. The staff are friendly and helpful, I had an issue which Natalia at customer service and Hakim on sales were very accommodating in resolving. The gym does get busy in peak hours though which can leave you queuing for machines, classes are also hard to book due to lack of availability. Other than that, it’s a great gym with great staff!

Rude staff

I always wanted to join gymbox, but I was not sure it was for me. I went in one day to check it out and I had a short discussion with Stefan Stefanof, a joining consultant there. Stefan kindly explain what Gymbox is about, all the benefits and perks that cone with joining this particular gym and showed me all available classes. He even checked to see if I could get a discount. He convinced me and my partner to join. After joining, Stefan checked to see we are both taking advantage of all the opportunities in the gym and went above and beyond to make sure our discounts are applied to the account. I am very grateful. The gym is also very clean, the sauna is a welcome treat and the classes really worth every penny! I highly recommend it to those who want to invest in their wellbeing. Virginia

Men’s toilets & shower been closed down over a month now. This has to be fix ASAP. Other No point paying every month that much price.

This gym isn’t great, premium price with poor facilities. The gym equipment is old and needs replacing, it also hasn’t been cleaned properly in a long time. Getting into classes is difficult unless you sit on your phone when they release the availability. They have just opened the male shower and sauna after being closed for 6/7 weeks, no improvement, just fixed the leak and replaced a few tiles. I’m that time we were offered builders showers which if your over 6 foot or wide you had no chance of getting in let alone cleaning yourself. The leak in reception is a permanent feature, is still dripping into 2 lovely mop buckets, it’s been like that for 6 months. The best thing about the place is the staff who must get frustrated by the direction this place run, must be so demoralising. My advice Join pure gym and save the cash, this is a pure gym dressed as a premium gym, you have my word it’s not! I would move, however I’ve been threaded with bailiffs if I break my contract. Avoid this place 💪🏻

Favourite gym ever

Good gym, been a literal sewage pipe leak at the entrance now for over a year. Stinks, not ideal when you just shower and walk out. Air con constantly Broken too. Don't know how a gym can say it takes it health seriously when the health and well being is not at the fore front of their minds. Needs reporting to health and safety.

Best gym, recently had a show around the gym and had a pleasant experience with the staff. They had really good quality and range of kit and they told me they have 100 classes a week! Would recommend 10/10

I don’t understand the bad reviews, I am in this gym almost 4 years now everything is excellent. Even when I decided to cancel my membership i did with no problem, but in the end I renewed because for me its value for money. Facilities (stratford) are excellent, clean, stuff is amazing and always willing to help, costumer service excellent! The only reason i’m giving 4 stars is because of the policy that you cannot stop or freeze whenever you want but has to be 1st of each month

Having been a member of Gymbox for many years I guess you'd say I love it. The reception staff are great and so welcoming, and it's good to see staff who have been there since day one like Steph always so friendly and cheery, makes you really feel part of the 'family' 😀 Great gym!!!!

Reception staff is always very welcoming, clean & spacious gym with easy access close to Stratford station. They hold classes for pretty much everything to get you in shape so would definitely recommend.

I really like this Gymbox. Team at reception always friendly. Changing room and showers kept nice and clean. Decent range of free weights, machines, cardio equipment. Only down side for me is a lack of floor space for a god stretch and roll

This gym is amazing. Amazing facility, top equipment and great environment with friendly staff. Ruby is a fantastic personal trainer! For the first time in a long time I feel like I’m looking after myself properly which is thanks to her constant support. I’ve lost weight, got fitter and feel so much healthier! Ruby has been really supportive and approachable and I have never felt hesitant in asking her things about my workout or diet, Could not recommend her or Gymbox enough! Xx

The best gym I ever tried. Even now that I moved to a different area, I decided to keep my membership. I plenty of equipment and space. The Bank branch, even though is not as big as the one in Elephant and Castle, is just big enough to no feel overcrowded when busy. In my opinion, the best quality-price offer in London. The only thing I would improve is the lockers in the Bank branch. There si no compartment where to put my shoes (like the lockers @ elephant and castle). Also important to mention the great job that the cleaners do keeping everything clean and tidy @ the Bank branch.

I love this gym!! Never have I had such a great experience with staff in London especially at a gym. The staff are amazing and the studio spaces are very hygienic and clean. Such great vibes here and an all round enjoyable place to be!

I’ve been coming to this gym for a couple months now and I love working out here. They have amazing classes and equipment, as well as really friendly staff (s/o to Lyndon 🫶🏼)

Reception staff is always cheerful and lovely especially Rakea. She has amazing energy which rubs off on others which is needed before starting a gym session. She’s is very welcoming and patient when it comes to questions regarding the gym. I would definitely recommend gym box to my friends and family. The facilities are outstanding.

Amazing gym! Facilities, classes and atmosphere are second to none. Aaron the Sales Manager is so welcoming and helpful! He helped me to get set-up and was completely transparent from the off, couldn’t have been anymore clear which is one of the reasons I did sign up with him

Honestly love this gym, the staff are really nice, the people that work out there mind their business and don't bother anyone, there's always staff cleaning up and keeping the environment safe, and I love the equipment there. Also love the fact that I could sign up for any classes

I changed gym's a 2/3 months ago to Gymbox on a multi site membership and I do not regret my decision one bit. The staff at Stratford especially Emma, Kim and Colly at reception bring such a vibe to the place as soon as you walk in. There is always a "good morning, hey girl, have a great day" from them all. So Friendly, efficient and knowledgeable. I have attended a few classes with Malaki (Metcon & Gassed), Jamie (Functional Bodybuilding & The Fundamentals) and Femi (Bike & Beats). They are all very good, all instructors/PT's are very experienced and they push you to do more! Talking through technique and keeping an eye an all are attending their classes. HOWEVER I live for Femi's spin classes. His energy and music is just the best! I highly recommend coming to the Stratford and Westfield London branch.

Definitely the best gym in the area - great equipment and people are good at putting back weights/equipment - wish they had the old exercise bikes which you could lean back as the new ones cause my back / shoulders to knacker out before my legs do. Would also be absolutely amazing if they had a live tracker in the app of how many people are currently in the gym - can get pretty swamped at times and Google seems to think it's always empty.

Visited the gym today. Super dissatisfied with the state of the gents changing rooms. Showers very unpleasant with a very strong smell of stagnant grey. This made it quite disgusting and difficult to use the facilities comfortably. Sauna had collapsed and broken benches which were left in pieces. No signs or anyhting marking damage or being out of order. Quite a grim and upsetting experience

First time going to Gym box. Met with Dominic who showed me around the facilities and went through all the different classes that were available. I have to say I was impressed. Very nice gym, staff are friendly and helpful and the atmosphere was great. I am looking forward to using this gym and would recommend it to anyone who is looking for somewhere to go. Check out their website for more information.

Well equipped. Plenty of space. Many available activities and classes. Friendly staff. Good showers.

This gym STINKS! Not even in the way you’d expect a gym to, literally reeks from the front door to the gym studio. **In a nutshell, puregym quality at a premium price** Feel completely neglected from how it used to be. Worn, broken and tired equipment is a regular issue. More so as the gym floor isn’t massive and there’s not a huge amount to go around. Did email the studio manager as directed by reception, though I never heard back.

So I joined the gym and it's fine, not great but I got what you need. However, the pricing for the gym is just entirely made up. I joined with my partner so we could train together and her offer was £35 per month less than mine for the same service, £79 vs £113 for access to all UK Gymboxes. When I asked why I was expected to pay £420 per year more than her for the same service I was told because I joined slightly before her. I don't know why we need to play this stupid game to get a fair deal, but it has entirely soured my relationship with this gym.

Great vibe, good equipment, and really good classes. 10/10