Five Guys Westfield Stratford image

Five Guys Westfield Stratford

Restaurant Fast food restaurant Meal takeaway Hamburger restaurant American restaurant Hot dog restaurant Hot dog stand

Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait. People often mention burger, fries, good, guys, milkshake, time, experience, service, staff, Guys,


Address

Unit LR09 314, The Loft, London E20 1ET, United Kingdom

Website

restaurants.fiveguys.co.uk

Contact

+44 20 8221 1838

Price rating

$$ $$

Rating on Google Maps

4.20 (3.1K reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10:30 AM to 11 PM
  • Thursday: 10:30 AM to 11 PM
  • Friday: (Good Friday), 10:30 AM to 12 AM, Hours might differ
  • Saturday: 10:30 AM to 12 AM
  • Sunday: 10:30 AM to 10 PM
  • Monday: 10:30 AM to 11 PM
  • Tuesday: 10:30 AM to 11 PM

Featured Reviews


Frequently mentioned in reviews: burger (20) fries (16) good (10) guys (10) milkshake (8) time (8) experience (7) service (7) staff (7) Guys (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Ada P. 3 months ago on Google • 209 reviews New
    Yummy yummy, loved it. Delicious burger all fresh, all my chosen toppings stuffed inside. Great taste of burger patty and pickles. Food is made not super fast, but fast enough for me having a relaxed meal. It was not busy when I went and was peaceful with good seating and clean. Service was very friendly. Fries were giant portion as always, a medium is enough for 2 people for a standard portion. Price is okay, a bit more than fast food burger like McDonald’s but that is just five guys price, if you want five guys you just pay that. I always enjoy it and never feel it was a waste of money or not good value. Very good.
    2 people found this review helpful 👍

  • 4/5 Radovan Z. 2 years ago on Google • 13 reviews
    Pros: good quality, large quantity Cons: quite expensive This was our first visit and possibly the last one too. The food is very nice but also very expensive. £10 for a burger and £5.50 for a milkshake. Ordered large chips, I think those were £3.30, and there was a lot of them. It was 3 of us and cost me almost £50 which I think is a steep price for a fast food place/restaurant if you consider that you can get proper meal with a drink in some restaurants for under £10. Good thing is that you can add any and as many as you like toppings to your burger and or to your milkshake (bacon - yes, bacon, was a weird one though 🙄). Another good point is that you get unlimited free refills on your soft drinks. It's an interesting experience and you should not go hungry just be prepared to spend more than in your regular burger place.
    1 person found this review helpful 👍

  • 4/5 Vinniebabe 3 months ago on Google • 264 reviews New
    Nice chain burger restaurant. Seating inside and out. Parking on site but not free parking. Food is made fresh so takes a little while. It is a lot of money for what it is but the menu is small which makes for easier choices. Milkshakes are nice but the queuing system is a bit weird

  • 5/5 Kingsley B. 2 years ago on Google
    Honest food,very fresh indeed and the customer service is absolutely splendid..
    1 person found this review helpful 👍

  • 4/5 Milan S. 6 months ago on Google • 222 reviews
    A brilliant five guys in Stratford Westfield! The service was amazing and the staff are lovely. I got a veggie sandwich, little fries and a drink (for around £15). The amount of fries in the small portion is like a large portion. Which is amazing!! You can also get as much sauces as you want.

  • 5/5 Archit S. 1 month ago on Google • 63 reviews New
    Coming from India this was my first five guys fries experience. The fries are better than almost anything we have tried in london so far including the fancy ones. For an Indian perspective u can safely order small and share between two people. Regular fries are a lot for 2!

  • 5/5 Laura R. 4 months ago on Google • 24 reviews
    - Guys with a smile, a lot of friendliness and you can perceive the excellent teamwork! - EXQUISITE food; the taste is exceptionally rich - efficiency and cleanliness A round of applause to the very kind Fahim and Farouk; with their professionalism, made the experience at FIVE GUYS Stratford City enjoyable and we will come back!

  • 4/5 Александру �. 4 months ago on Google • 21 reviews
    I try reviewing in English So it's expensive, I didn't order anything big, just fries, but the drinks are okay, drink machines have lot of choices. But I think it is too expensive, the janitors are also too personal, sorry

  • 1/5 Roxana R. 1 month ago on Google • 17 reviews New
    Absolutely disgusting fries, tasted rotten, the burger was way below average, and the place is overpriced. For over £22 for a menu, could've gotten a nice lunch in a non-fast food restaurant. Goes to show a known chain doesn't mean quality products.

  • 3/5 Sukima B. 1 year ago on Google • 16 reviews
    It was okay. We got our food quickly, and as always a ton of fries. My only issue is the burger patties taste under seasoned (no salt which every burger needs at least a bit). I’m not sure if it’s just this five guys (which I doubt it’s only them) but it just didn’t feel worth it. Everything else was okay so no real complaints. But i can’t say this burger satisfied my burger cravings. Also they forgot my grilled onions.

  • 5/5 Francesca e Freddie L. 4 months ago on Google • 16 reviews
    We had lunch here on Sunday 11/11/23 and despite being packed because West Ham game was on at the Olympic Stadium, the guy at the till was very helpful, patient and kind to us. His name is Felipe O. according to the name on the receipt. We were so pleased with the whole experience and burgers were amazing, they aren’t cheap but definitely worth the money they charge for them. Will come back!

  • 1/5 Delia Ruxandra R. 1 month ago on Google • 13 reviews New
    If I could give it 0 stars I wouldn't think twice about it. Ordered a delivery late at night with my hubby from Five Guys Stratford London and everything was a disaster. First I wanna point out the fact that I'm in love with your pistachio milkshake and for that reason especially we decided to go with Five Guys (let's be honest, there's so many restaurants options) and I didn't receive my milkshake and the food was terrible, couldn't eat anything...and, the presentation was awful so we called in the restaurant (wish wouldn't have done it because the staff was very rude) .so....we had to order from somewhere else... Would NOT recommend

  • 4/5 D M. 1 month ago on Google • 5 reviews New
    Music inside is too loud. You need to stand next to the counter to hear your number which could be better resolved by using a display showing completed orders. Food and service are good.

  • 1/5 Alistair B. 2 months ago on Google New
    Had a little hamburger around 1pm and had food poisoning later that evening. Didn't eat anything else that day so unfortunately it had to be the burger. Would suggest that the burger must of been contaminated as there is no way i should be getting food poisoning from red meat. Horrible night and its will put me of 5 guys for a long time

  • 5/5 Vanavan R. 2 years ago on Google
    One of the best fast food places I’ve ever been and has the best burger for the price. I would also highly recommend the milkshakes. The place is on the fourth floor Westfield if you can’t find it because I had a struggle to find it.

  • 2/5 Gopinath E. 3 months ago on Google New
    I like the Cajun style fries generally and I usually go to Liverpool Street one. This is the first time at Stratford and almost all fries are soggy except the skins. I regret visiting this place and changed my view about Five Guys.

  • 5/5 Cain W. 5 months ago on Google
    What’s not to love about Five guys this branch was good and within the shopping centre. Loads of seating and delicious food

  • 5/5 damion c. 1 year ago on Google
    I had a bad experience on my previous visit but this time around my friends and I was served by (Katania) not sure if I am spelling her name correctly. But she was so welcoming, kind and understanding. She gave us a little extra strawberry in our smoothie and offered me a free milkshake to make up for my bad experience last time. My friends and I really enjoyed all the different milkshakes we ordered and went back to order again as they were made with fresh fruits. But Katania really left an impression on us how kind and understanding she was with us. The absolute best customer service experience, I have had dinning in any kind of restaurant or fast food restaurant in years. Will definitely come back again with my family & friends whenever I am in Stratford again.

  • 5/5 Lakh B. 1 year ago on Google
    I have eaten at this store many times. Food is always fresh. The staff are great-excellent customer service. The place is clean and tidy. Burger and a milkshake- you cant go wrong.

  • 3/5 Michael K. 1 year ago on Google
    Not good enough to justify the price increase over any other burger place nearby. Just meh, Wendy's burgers are still better tasting overall, but so far nothing comes even close to in-n-out (sadly only available in the US, so that's the reason why I tried this place in the process of looking for something authentic American and hopefully similarly good, but no luck here). The shakes are fine, but still overpriced. And It feels like their production process is not very efficient comparing to other food chains, and very often you have to wait quite long even for a simple shake. ----------------------------- UPD: everyone makes these claims about quality and freshness, nothing new, also they cannot really be verified. But still, in-n-out sells better burgers faster and 2-3 times cheaper. Shame they don't expand outside the east coast and some other states nearby, blaming supply difficulties of their "fresh and natural ingredients" (c).

  • 5/5 M R. 1 year ago on Google
    Visited late one evening. First time I have been to Five Guys. Had a Cheeseburger and Spicey Fries. Superb burger with many different toppings and a fab milkshake too. Not the cheapest but certainly good quality and staff were friendly and helpful.

  • 4/5 Pramod N. 1 year ago on Google
    The burgers were juicy and well done as expected. The milkshake and fries were excellent. The outlet had plenty of seating spaces on a Saturday evening while the adjacent nandos and mall food courts had no seating space. It might be due to the high prices as 3 burgers, a milkshake and one large fries can set you back by ~£40. The staff was friendly, helpful and kept the place clean and tidy.

  • 5/5 Paul R. 1 year ago on Google
    First time trying Five guys. Wow, what great burger’s! Excellent customer service from the guy who’s name began with “I” (sorry can’t recall) he explained how it worked and the toppings ect. I am really very impressed with the concept. The burger was juicy and the fries are amazing quality. Crispy and tasty. Will defo come back. Night and day compared to McDonald’s or Burger King. Yes, pricier but you get what you pay for. Thanks team.

  • 4/5 Sebastian W. 2 years ago on Google
    The burger it self was super tasty, the fries did not impress. They tasted like they were frozen and would be nice if they were not served as you can see in the picture. Maybe a bit pricey for what you get?

  • 5/5 TJ P. 1 year ago on Google
    Decided to go into Five Guys for dinner as we hadn’t been into one before. The lady on the till (Melina) couldn’t have been more helpful. She explained the menu and also recommended that we shared a regular fries between us as to having one each. Our food was ready in less than 3 minutes from ordering and the burgers were awesome, I also cannot recommend the milkshakes enough 😁😁😁 We will definitely be going back here next time we’re in Westfield Stratford.

  • 5/5 Titilayo F. 2 years ago on Google
    The environment is very neat and clean, I was there when they were very busy but still got my orders under 3min. The staff are very friendly and the meal excellent.

  • 5/5 David M. 2 years ago on Google
    Wow. First time at a Five Guys and it was lovely!! Had the Bacon Cheese and love that you can select all the options to go in it!! Cajun fries as well, so damn tasty!! Great work guys, really enjoyed it.

  • 5/5 Liyxh 1 month ago on Google • 1 review New
    The food was top quality and tasted amazing 10/10. The staff were friendly and the service was excellent. Also there was always someone on the shop floor ensuring the tables were clean. I would definitely be recommending five guys to my friends and family.


Call +44 20 8221 1838 Open on Google Maps

Amenities


  • Parking
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Alcohol
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Seating
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ No-contact delivery

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