1/5 dishank t. 2 years ago on Google
I
am
a
regular
customer
at
Katti
Roll.
I
had
one
of
the
most
disappointing
and
traumatizing
experience
from
this
place.
I
am
a
pure
vegetarian
and
do
not
consume
any
meat.
Consuming
any
kind
of
meat
is
against
my
moral
and
religious
principles.
On
the
31st
of
December
2021
I
had
placed
an
order
for
Achari
Paneer
roll,
Chana
masala
roll
And
Mango
lassi
from
Katti
Roll.
I
was
served
chicken
roll
instead
of
Chana
masala
roll.
I
was
completely
sick
throughout
the
evening.
Threw
up
multiple
times,
felt
sick
to
my
stomach,
cancelled
all
my
new
year
Eve
plans
as
well.
I
was
at
work
so
I
couldn’t
go
in
to
inform
them
or
place
a
complaint
immediately.
After
work
the
place
was
closed
so
I
had
to
take
this
up
the
next
day.
I
went
over
to
the
store
to
have
a
normal
conversation
with
the
staff/manager.
Wanted
to
suggest
them
that
they
should
have
some
demarcation
on
the
roll
to
differentiate
between
veg
and
non
veg
options.
Instead
of
having
a
conversation
the
manager
at
Katti
roll
named
‘DILIP’
decided
to
have
an
argument.
‘DILIP’
was
extremely
rude
and
arrogant.
Refused
to
accept
this
negligence
done
by
this
staff
and
told
me
that
you
can
sue
the
company
and
whatever
you
want
to
do
and
you
can’t
do
anything
and
we
are
not
here
to
write
thousands
of
pounds
worth
of
check
where
i
d
didn’t
even
asked
once
for
money
all
i
was
there
for
an
formal
apology
from
manager/staff
for
there
negligence.
Where
in
he
said
it’s
not
his
responsibility
and
fault.
He
even
accused
me
of
making
a
false
accusation.
I
had
showed
his
a
photo
of
the
roll
and
bill.
Even
mentioned
the
order
number
which
was
73.
He
completely
disregarded
my
physical
and
mental
health
after
consuming
the
roll.
He
even
questioned
me,
stating
that
how
I
was
unable
to
differentiate
between
Chana
masala
and
chicken
when
I
have
never
consumed
chicken
in
my
entire
life.
Plus
I
was
busy
at
work
and
just
took
a
bite
without
doubting
that
I’d
be
served
something
else.
Continuing
he
gave
his
personal
example
of
where
when
he
ordered
cheese
burger
from
McDonalds
he
was
served
beef
burger.
When
cheese
burger
is
beef
burger.
I
know
Human
error
is
normal
and
understandable.
However
this
manager’s
attitude
was
completely
insensitive
and
disrespectful.
He
wasn’t
even
apologetic.
He
wasn’t
accepting
to
the
fact
that
this
pure
negligence
from
his
staff.
He
then
told
us
to
go
ahead
and
sue
the
place
if
we
wanted
and
told
us
to
leave.
We
politely
asked
for
him
name
and
he
got
even
more
defensive
and
called
the
police
on
us
over
the
phone.
Did
not
let
us
explain
the
situation
and
was
completely
misleading
the
police
by
not
stating
the
fact
or
explains
the
entire
situation
in
a
none
biased
manner.
The
manager
offered
to
give
me
free
food
but
that
wasn’t
the
point.
The
fact
that
he
completely
ignored
the
issue
and
wasn’t
even
apologetic
about
the
whole
situation.
This
entire
incident
has
had
me
shook
because
even
now
I
feel
nauseated
and
sick.
I
would
not
recommend
this
place
because
of
how
this
situation
was
handled.
There
was
absolutely
zero
compassion
and
respect
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