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Fitness First image

Fitness First

Beauty salon β€’ Gym β€’ Personal trainer β€’ Spa and health club β€’ Sauna β€’ Leisurecentre

😐 I have a love/hate feelings about this gym. The people there are very helpful and their customer service is superb. But the gym itself is currently a disaster: flooded studios, ripped ceiling in the main gym area, and tonight there wasn't any hot water... I hope their head office can sort things out... People often mention staff, classes, great, equipment, good, friendly, nice, Great, fitness, recommend,


Address

ξƒˆ361, 373 City Rd, London EC1V 1LR, United Kingdom

Website

www.fitnessfirst.co.uk

Contact

ξ‚°+44 20 3096 7497

Rating on Google Maps

4.20 (429 reviews)

Open on Google Maps

Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: staff (28) classes (20) great (16) equipment (12) good (12) friendly (11) nice (10) Great (9) fitness (9) recommend (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Cinzia S. 6 months ago on Google β€’ 35 reviews
    I have a love/hate feelings about this gym. The people there are very helpful and their customer service is superb. But the gym itself is currently a disaster: flooded studios, ripped ceiling in the main gym area, and tonight there wasn't any hot water... I hope their head office can sort things out speedily!!!
    6 people found this review helpful πŸ‘

  • 1/5 Lady L. 1 year ago on Google
    No shower. No workout rooms as they're under construction. Disinfectant towels constantly empty. Employees more interested in playing football in the lobby, hanging out and socialising. customer service is non existant.
    6 people found this review helpful πŸ‘

  • 5/5 Jessica F. 2 years ago on Google β€’ 38 reviews
    Great gym with great people. Love the various classes and PT sessions (recommending Tony!). Gym is clean, has tons of equipment, + a sauna and a steam room.
    4 people found this review helpful πŸ‘

  • 1/5 Skander Ben M. 9 months ago on Google β€’ 19 reviews
    This used to be a decent gym, but has recently been overtaken by bro culture, with big dudes noisily working out shirtless. Management is indifferent and explicitly declined to enforce the gym's policy when asked. Given the gym is very rarely cleaned (stains remain for days!), this is very uninviting and unappealing, despite these dudes being a small minority.
    5 people found this review helpful πŸ‘

  • 1/5 Goran T. 5 months ago on Google β€’ 20 reviews
    Permanently closed without any prior notice to gym members, either by email or on-site. Looking forward to not being a Fitness First member ever again.
    2 people found this review helpful πŸ‘

  • 1/5 Nevi B. 1 year ago on Google
    Lol - I signed up to a 6 month membership. Paid, didn't use it for a few days, had Β£39 taken from my account, froze it for 1 month, at least I thought I did .. had another Β£8 taken .. decided to unfreeze, was asked to pay Β£32 to unfreeze :D I've not actually used the gym yet :D:D:D:D now I want to cancel my membership and I'm being told I have to unfreeze, pay the fee - just so that I can cancel. I don't think so ... FITNESS FIRST NEVER AGAIN. + no customer service line. This is so poor it's actually quite funny..
    3 people found this review helpful πŸ‘

  • 5/5 Jimmy M. 2 years ago on Google
    I think this gym is great and the team there are the ones that really make the difference. Demi in particular is amazing and one of nicest people I have met. Having visited some of the other Fitness Firsts in London, I do feel that the gym floor could do with a bit of updating to bring it in line with some of the others but other than that, I cannot fault this place. Great atmosphere, Amazing team, brilliant classes and even the regular members are welcoming and friendly. Recommended
    3 people found this review helpful πŸ‘

  • 3/5 Julia S. 8 months ago on Google β€’ 57 reviews
    A really big fitness first gym with different sections which is nice. It’s a well kitted out gym but some of the equipment is a bit dated. The changing rooms are very nice but you need a padlock for the lockers.

  • 4/5 timbo1882 2 years ago on Google
    Good gym. The staff are great - friendly and helpful, and not too 'in your face' like some places. My one issue is that the music can sometimes be really loud. So loud that I have to turn the volume on my own music/podcasts up to maximum. In this day and age when everyone has their own music and headphones, do you need to play one type (that may not appeal to all members) so loudly? It stops everyone else listening to their own choice. Tied in to that - it's also quite repetitive - you seem to hear the same tracks and ads everyday for a month
    3 people found this review helpful πŸ‘

  • 3/5 Matthew K. 6 months ago on Google β€’ 5 reviews
    Good range of equipment, however it's dark and dingy in the gym area. Very dusty with torn equipment. It looks like it hasn't been cleaned in a week or so. There was a strange sewage smell in the main gym area. I had to leave.
    2 people found this review helpful πŸ‘

  • 1/5 Teah H. 8 months ago on Google β€’ 3 reviews
    Not worth the money. Classes are at odd times, plus the only two Yoga classes fill up straight away. The system of you signing up for a class and attendance in class doesn't work. Hot showers were out of use for three months and they have constant towels supply issues. Finally cancelling my membership after 1 1/2 years and it cost more than I pay for a month to attend. There are many other gyms in Angel, I highly recommend you seek elsewhere.
    2 people found this review helpful πŸ‘

  • 5/5 Cristina Garcia E. 2 years ago on Google
    I am a member of fitness first Highbury for years and I just started going to the one in Angel recently a few months ago, and I really love this place. Specially the classes and the people that work in there is lovely starting from reception in particular and the instructors of the classes. The only thing I miss in this club is the swimming pool we have in Highbury πŸ˜€ But it is a five stars gym for sure. I Highly recommend the boxing classes on Monday evening and Wednesday afternoon, and the yoga one on Monday eve, and also the instructor is very lovely too, and body pump on Saturday morning. πŸ’œπŸ’œπŸ’œ
    2 people found this review helpful πŸ‘

  • 5/5 Chris 1 year ago on Google
    I have been to many gym in many areas but I can definitely say this is hands down the BEST gym I have ever been to. Everyone is like a friend and they welcome you and treat you so friendly as well. Also, to mention such a good chill vibe. Definitely try your PT session with Daniel! Such an amazing guy and trains so well with very good and deep knowledge that other PT does not even know. I have been training with him for few months now but he has become more than a PT to me and is my friend and the training he has given me has improved my health, body, strength and mind as well! Keeps you very motivated and dedicated! MUST GO GYM!
    2 people found this review helpful πŸ‘

  • 5/5 thomas f. 1 year ago on Google
    Great gym and friendly staff! Had a PT lesson with Camille and it was fantastic, she was really knowledgeable and attentive to my needs and goals! 10/10 definitely recommend !
    2 people found this review helpful πŸ‘

  • 4/5 Emily T. 2 years ago on Google
    Friendly staff and great equipment. I find the music quite unpleasant but appreciate that's subjective. Staff have been great at turning it down at least in the changing rooms so the sound doesn't go straight through to the sauna/steam room as it did the first time I visited. When the staff put their own music on it seems to be much better! Otherwise, just make sure to have decent headphones on hand. Definitely recommend Daniel for personal/ boxing training! πŸ‘
    2 people found this review helpful πŸ‘

  • 5/5 Alan G. 7 months ago on Google β€’ 31 reviews
    Great big space with plenty of machines. Steam room and sauna is spacious and has a drinking fountain nearby :)

  • 5/5 Lucie B. 5 years ago on Google
    Great gym with lots of equipment, very clean plus nice members of staff. I particularly enjoy the SMASH classes twice a week, in addition to various circuit and grit classes. Ashley and Sam are a great inspiration, always planning amazing and structured classes. I don't have the feeling of boredom I usually have with classes (and I have been every week for about 10 months now!). I work hard at every classes as always different and include full body workout. Very grateful of these sessions as I don't think I would be doing as much on my own!
    1 person found this review helpful πŸ‘

  • 5/5 Rita 1 year ago on Google
    FAB-U-LOUS Zumba class with David, great fun great energy!! The ladies changing rooms and showers were absolutely spotless. The young lady cleaning there this evening kept the facilities immaculate. Thank you to Said and colleague on reception
    1 person found this review helpful πŸ‘

  • 5/5 Said A. 1 year ago on Google
    Gym is extremely well kept, the staff also make sure that the members have good gym etiqette by cleaning afterthemselves, as well as the staff helping people by explaining how to use the different variety of equipment at the gym.
    1 person found this review helpful πŸ‘

  • 5/5 Oliver C. 1 year ago on Google
    Excellent facilities (incl. steam room and sauna), friendly staff - really enjoyed my Trax Challenge! Beth was exceptional and pushed me to my limits.
    1 person found this review helpful πŸ‘

  • 5/5 Michael O. 1 year ago on Google
    I’ve been struggling with the demands of a high pressure job, but coming to fitness first in Angel restores my calm and gives me my strength to be the best I can be at whatever I do. Big thanks to Barbora, Said and Enzo, and rest of the team, as every time I see them they always have great words of motivation and support me in all my fitness goals. Best gym ever 🀩
    1 person found this review helpful πŸ‘

  • 4/5 A H. 1 year ago on Google
    Staff are really good and helpful but the shower/sauna steam area is available on and off so you’re never sure what you’re gonna get on the day. Overall a great place to workout from a gym’s perspective.
    1 person found this review helpful πŸ‘

  • 5/5 Claudia M. 1 year ago on Google
    Great gym, it has many different machines and is spacious, everything I needed in a gym. Enzo and the rest of the team are super friendly and made me feel welcomed from day one!
    1 person found this review helpful πŸ‘

  • 5/5 Ryan F. 1 year ago on Google
    Half the price of nearby Virgin gym, nice sauna and steam room, showers. Recent updates to the gym floor layout are nice, friendly reception
    1 person found this review helpful πŸ‘

  • 3/5 Zach D. 2 years ago on Google
    This is a good gym in Angel, however lost its sense of community when the SMASH team left this gym since the pandemic has ended. The facilities are acceptable, but are often in need of repair. In general, the team there are friendly.
    1 person found this review helpful πŸ‘

  • 1/5 Rye C. 2 years ago on Google
    Absolutely disgusted with staffs behavior complaint and got nasty email from GM who blames me for telling his staff member off for inappropriate conduct in gym floor. This is my local Gym so taking matter forward with HQ if require we will instruct in house lawyers too.
    1 person found this review helpful πŸ‘

  • 5/5 chris r. 2 years ago on Google
    Best staff of fitness first, working steam room which isn't always the case
    1 person found this review helpful πŸ‘

  • 4/5 Paul 5 months ago on Google β€’ 13 reviews
    Nice gym, sometimes too busy.

  • 5/5 Mirela P. 7 months ago on Google β€’ 9 reviews
    I really like the gym and the people. It would be nice to change the music though.

  • 5/5 John B. 10 months ago on Google β€’ 5 reviews
    Highly recommend this gym! Very clean and has the best equipment you need to get in a good pump. Very good staff as well that will help with all your fitness goals ( special shout-out to Saaid, Enzo, Ike, Daniel and Matt).

  • 5/5 Riza Y. 1 year ago on Google
    Lovely open plan gym, love working out here.. The staff are amazing and really appreciate the work that's gone into making it one of the best gym's in Angel

  • 5/5 Zac K. 2 years ago on Google
    Really nice gym with friendly, helpful, and approachable staff which really makes a difference and creates a good vibe!

  • 4/5 Silvanna S. 2 years ago on Google
    Nice gym good equipment could be cleaner but cleaning is ok

  • 5/5 Princess O. 2 years ago on Google
    Friendly staff , well equipped guy and amazing classes

  • 4/5 Zefferinho 2 years ago on Google
    Good facilities and nice staff. I love this FF branch

  • 1/5 John S. 2 years ago on Google
    This is part of the Google spying operation as you know Google is trying to take over the world with everything they are watching you they are controlling your operating system they are controlling how you travel on the road by having the most popular Maps by buying everyone else out and now it seems that when I stand outside the shop to make a phone call or send a text message for more than 30 seconds I have now visited this shop and have been a customer this is totally incorrect and this application has no idea what it's doing like most of Google applications Google has made everything disastrous look at the state of Samsung phones these days they're finished thanks for Google

  • 5/5 Ayushi M. 2 years ago on Google
    Good space, clean and various equipments. They also have great classes around the day. Love it here.

  • 5/5 Mark H. 9 months ago on Google
    Great little place, never too busy, and really good HIIT classes especially the ones led by Carly...she's brilliant.

  • 5/5 Alessandra J. 3 years ago on Google
    cleaning on point!perfect for weight lifting-the gym offer multiple plates loaded resistance machines, also perfect for cardio. the team and the instructors are so lovely! definitely and highly recommended

  • 5/5 Erica G. 1 year ago on Google
    This gym is great! The staff is awesome and I am from America, yet they made me feel welcome and cared for during my time in London. They offer classes & pt (I would recommend Ike O.).

  • 3/5 Mark 11 months ago on Google
    The majority of services and staff members are great although there are a few new staff who can be friendlier. One significant disappointment for members of this branch is the frequent unavailability of towels. Hope this issue can be sorted.

  • 5/5 Russell Kerr M. 1 year ago on Google
    Friendly, welcoming staff. Good range of equipment on the gym floor. Changing rooms are a bit of a maze but very spacious. Generally a nice vibe. πŸ‘πŸ½

  • 3/5 F D. 1 year ago on Google
    Nice place some of the staff are nice. Especially David in Zumba. A great instructor. However I find the classes not challenging enough. Impressed with the cleanliness.

  • 5/5 Sheila Wai C. 1 year ago on Google
    People working at Fitness first Angel are very friendly, ready to help if any problems. Classes are quite good too with experience PT ( recommend Ike.O)

  • 5/5 Miri 1 year ago on Google
    Love this place, the gym is clean, functional! All The team is great! Thanks to Camille for the welcoming and helping me around!

  • 5/5 Yasmin T. 1 year ago on Google
    I recently joined fitness first and instantly felt welcomed. There is an amazing vibe in the gym and the staff are very friendly. Donyx in particular was very helpful with explaining everything I needed to know!

  • 5/5 Filmon H. 1 year ago on Google
    I been training here for years and fully recommend! The staff are great and the classes too. Michaela edpecially is always smiling and gives a warm welcome and delivers good classes on the gym floor

  • 5/5 Annabelle M. 1 year ago on Google
    Femi is the most amazing coach! Just when you think you can't give anymore, he brings the energy to enable you to push through to the end of the fitness class. With each class offering something new, his classes remain exciting - and results driven.

  • 5/5 Kimberley S. 1 year ago on Google
    I went into fitness first for the very first time and a young lady approached me and was soo kind and she made me feel soo welcomed and relaxed. Her name was Michaela! We need more staff like her in these gyms!!

  • 1/5 Leilei Z. 2 years ago on Google
    Why no one picks up calls on Saturday? I have been calling from 8am to 10:30am, wanting to join them but hey forget about it.

  • 1/5 Jo J. 11 months ago on Google β€’ 2 reviews
    This gym in Angel has deteriorated. Never see it being cleaned, broken equipment, problems with hot water (whole month without it) and out of action sauna and steam room. To top it up, turn up at 7am and no towels available! Membership cancelled! It's a joke of a gym. There are better gyms out there.
    5 people found this review helpful πŸ‘

  • 5/5 Tsing Y. 8 months ago on Google β€’ 2 reviews
    Great gym, amazing staff!! Thanks guys
    1 person found this review helpful πŸ‘

  • 5/5 kiara k. 8 months ago on Google β€’ 1 review
    Great environment, staff always there to help with any concerns. Definitely recommend πŸ‘ŒπŸ»βœ¨
    1 person found this review helpful πŸ‘

  • 5/5 F.L.A 1 year ago on Google β€’ 1 review
    Wonderful experience at the gym. The staff was extremely proffeisional and carried themselves well. Especially a young gentlemen whose name I forgot....showed me how to use a variety of equipment within the gym as well as helping me start conversation with a variety of different people within the gym floor. The gym is extremely well kept, myself and wife have praised the staff telling them that the cleaners have left the place shining every time we attend the gym. As well as the staff being ontop of the towels as well as making sure no problems arise within the gym itself.
    1 person found this review helpful πŸ‘

  • 5/5 Faith R. 10 months ago on Google β€’ 1 review
    Pleasant atmosphere, and absolutely wonderful group classes. SHRED is my favourite, particularly when there is sufficient warm-up and cool-downs. Kudos to the instructor O.R. for some of the best routines!


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