1/5 N D. 3 months ago on Google • 6 reviews New
I
recently
had
the
misfortune
of
visiting
Village
Soho,,
and
it
was
an
experience
I
wouldn't
wish
upon
anyone.
The
evening
started
out
promising,
with
a
lively
atmosphere
and
the
promise
of
a
good
time
with
friends.
However,
the
night
took
a
dark
turn
that
left
me
feeling
violated
and
abandoned.
The
incident
occurred
when,
out
of
nowhere,
a
bouncer
decided
to
forcefully
remove
me
from
the
premises.
Without
any
warning,
he
came
up
from
behind,
grabbed
me,
and
physically
pushed
me
out
the
door.
The
entire
encounter
was
not
only
humiliating
but
also
completely
unjustified.
To
add
insult
to
injury,
the
manager
was
nowhere
to
be
found,
taking
into
account
that
all
the
bouncer
had
to
say
was
that
“management
wanted
me
out”
leaving
me
stranded
and
vulnerable
on
the
street.
What's
even
more
disheartening
is
that
this
establishment
claims
to
prioritise
customer
safety
and
satisfaction,
being
a
safe
space
in
Soho.
However,
the
lack
of
managerial
presence
during
such
a
distressing
situation
speaks
volumes
about
their
commitment
to
their
patrons'
well-being.
I
must
acknowledge
that
I
was
happily
imbibing
and
being
extroverted
with
people
at
the
bar.
However,
this
in
no
way
justifies
the
excessive
force
used
against
me
or
the
lack
of
proper
procedure
in
handling
what
could
have
been
a
simple
disagreement.
But
I
must
repeat
what's
even
more
concerning
is
the
absence
of
the
manager
during
this
entire
episode.
If
a
customer's
behavior
necessitates
removal,
it
should
be
handled
with
tact
and
professionalism,
not
delegated
to
a
bouncer's
rash
judgment.
The
responsibility
falls
squarely
on
the
shoulders
of
the
management
to
ensure
that
such
decisions
are
made
judiciously
and
with
the
customer's
dignity
in
mind.
While
I
am
not
absolving
myself
of
accountability
for
my
actions
that
night,
the
response
from
the
establishment
should
have
been
measured
and
handled
in
person
by
someone
with
the
authority
to
make
such
decisions.
Leaving
it
to
an
overzealous
bouncer
not
only
tarnished
my
experience
but
also
exposed
the
bar's
disregard
for
its
customers'
well-being.
Not
only
was
I
ejected
with
excessive
and
unnecessary
force,
but
I
was
also
left
without
my
jacket,
phone,
and
separated
from
my
friends.
This
not
only
exposed
me
to
the
elements
but
also
left
me
in
a
potentially
dangerous
situation.
It's
shocking
that
a
venue
would
allow
such
a
blatant
disregard
for
the
safety
and
well-being
of
its
customers.
Anyone
can
reply
to
a
review
but
it
takes
upstanding
management
to
handle
situations
in
their
establishments
with
a
level
of
professionalism
to
deter
such
awful
experiences
in
the
first
place.
Subsequent
attempts
to
address
this
issue
with
the
management
were
met
with
a
disappointing
silence.
A
brave
and
responsible
owner
should
be
willing
to
confront
such
incidents
head-on
and
engage
in
a
dialogue
with
affected
patrons.
Ignoring
customer
concerns
only
serves
to
deepen
the
sense
of
disrespect
and
frustration.
I
strongly
advise
against
visiting
Village
Bar
if
you
value
your
safety,
dignity,
and
overall
well-being.
This
experience
has
left
me
shaken,
and
I
hope
others
can
learn
from
my
unfortunate
encounter
and
steer
clear
of
this
establishment
TO
THE
VILLAGE
SOHO
RESPONSE
09/01/24.
I
appreciate
your
prompt
response
and
the
effort
to
provide
additional
details
about
the
incident
in
question.
However,
after
carefully
reviewing
your
response,
it
has
become
evident
that
there
may
be
a
significant
confusion
regarding
the
events
you
described.
The
portrayal
of
the
incident
and
the
actions
attributed
to
me
in
your
response
are
not
reflective
in
any
way.
It
seems
there
is
a
mix-up
or
confusion,
as
your
account
describes
a
completely
different
set
of
events.
for
one;
both
myself
and
the
doorman
are
of
the
same
ethnicity,
which
is
white.
However,
I
must
note
that
I
was
never
made
aware
of
the
ethnicity
of
the
manager(s)
during
my
interaction.
I
want
to
emphasize
that
the
discrepancies
in
our
narratives
suggest
a
lack
of
awareness
of
the
actual
events
that
transpired,
reflecting
the
lack
of
managerial
presence
when
I
was
heavy-handedly
removed.
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