DO NOT BOOK FROM HERE -- it has been closed for months and yet Hertz still let you book cars. They will not tell you this, and their website acts as if it is open. We had an appalling experience, turning up to discover it was closed, and then it is impossible to get in touch with a human being to resolve the problem via the phone. They are happy to take hundreds of pounds for the booking, send you confirmation emails, etc., but it is all a fiction. Probably the worst service I have experienced in my life.

I arrived with my brother who had just flown in from the US. We had planned to get rental car after taking the train in from the airport and drive out to a hotel in the country to start a nine day tour around the English countryside. As this was for my 21st birthday we were pulling out all the stops and getting a nice ride. Well, it turns out that because the next day was my birthday they could not rent us the car. So, even though I would be 21 for 8/9th of my rental they could not get us a car. My younger brother had prepaid from the States and they said that they could not give us a refund! What?!? I had to call the London corporate office and after about an hour and having to provide the name of this office's manager and the employee I was dealing with were they forced - yes, forced - to pay us back for a car they could not provide. We ended up having to completely change our trip plans, cancel all of our hotel reservations and used the refund to buy train tickets to only one of our destinations. It left such a sour taste that we decided to go to France, where I had been living and driving rental cars for almost a year. Yes - this Hertz office nearly ruined our England vacation. Had I not had the force of will to call the main office, they were going to kick us to the curb and pocket the money. Oh, and if you are wondering, this was in 1990 and I still will not use Hertz for this reason and it all started at this branch office in London. It sounds like a few others have had nearly as bad service in the intervening 25 years.

Similar experience as another reviewer who left a comment (a year ago). Agency was closed when I arrived in late July to collect the vehicle I'd reserved in May 2021 through Expedia. Had to rebook another vehicle in another agency. Ended up with a smaller car for more money than I'd originally reserved for. As of July 30th 2021 this place is still closed and you won't be able to collect a rental from it.

Arrived to pick up our car today only to find that the branch is closed. No one notified us of the closure despite having made the booking over 4 months in advance. We now have no car, but instead have a lengthy battle for a refund ahead of us, quite possibly with no compensation. Had no choice but to hire a car at a completely different location, the next day, at a much higher rate. Thanks a lot for the inconvenience, Hertz. We won't be back.

After returning the car I have noticed a pending charge of £1000+ on my card. After first contacting the rental office they said it's because we did 12000 miles according to their record. We only rented the car for 2 days, (and did 300m maybe) so... lol. Obviously someone messed up the odometer reading on their side. The person on the phone said they'd pass it on to their manager and they would be in contact with me. Of course no one was in contact with me so after a couple of days I called again and apparently spoke to a supervisor, who assured me the customer service would be in touch via email. Of course no one was in touch, so I filed a case with the customer service, and of course no one responded for a week. In the meantime the pending charge went away, so they must have fixed it on their side, but why bother contacting me about it. In the meantime I got an actual charge of £50+, so I call them again about it and apparently they charged for another full day because we returned the car shortly after 7pm on Sunday, while the rental was till 6:10pm (+30 mins leeway). Of course no bother sending an email to me about it, I had to call them to understand the reason for the charge. I rented from Europcar around the same area before and they didn't mind a slight delay in returning (try get to Victoria on time on a Sunday afternoon...). So no more renting from Hertz for me, not worth the stress and the high risk of being charged hefty penalties for late return etc.

Very easy to make the change on Google maps and change your hours of operation

Recently I returned a car at this Hertz location. The attendant helping me then was Carlo (as judged by the name printed on my final invoice). I told Carlo that I touched a kerb so I slightly damaged the front-left wheel and tyre. After inspecting the car together and Carlo doing some paper work and computer work, he said normally I would have to pay for the repair, but that in this case I wouldn't have to pay anything. Reassuring me on this, he gave me the final invoice where he showed how it said "AMOUNT DUE NIL". I appreciated this gesture, and it actually reassured me that Hertz was the car rental place to go, especially after having a bad experience with a different company just a week before that. However, it was with surprise when I saw that the charges for the repair were taken from my debit card a few days later (165 pounds). I contacted Hertz UK but rather than just believing me (their customer), they said that I had to contact the Victoria coach station location (this one), and tell them to tell the central office that this was true. I called several times but they never picked up the phone. I sent them a couple of emails as well, but there was no response. Then I asked Hertz UK to please contact the location themselves, but they refused. At the end, I had to pay for the wheel repair. I would have been happy to pay for it should Carlo not have said anything, but after him sounding so kind and honourable, I just wanted some correspondence with his words, but instead I had to pay, be annoyed contacting different Hertz contacts, and be taken for a liar. I don't understand this poor customer care. Do they prefer 165 pounds over a happy customer? I recommend be so careful with this rental company because if there are problems, they won't honour you.

Be very careful if renting from Hertz. Upon returning our rental we were charged an additional £100 for “scratches on the tire”. The car was not damaged and in the exact same condition as we rented in. This was obviously a scam charge to get as much money from us as possible- we would never of though to throughly inspect black tires before leaving the garage nor should we have to.. We later received an additional letter that they had charged our card (without notifying us) an additional £50 for “admin fees related to the accident”. After searching the web it appears that multiple people have experienced similar situations. I’d reccomend not renting from them even if they seem like the cheapest option. We may pursue legal action as this is about the principal, not necessarily the money.

Beware - very poor customer service ! Will take you over a whole business day to get through to a customer representative through the direct phone line if you have any queries (for me it was regarding a personal item left behind as Hertz have no lost and found service) and your email will never receive a response. Make sure you triple check the car for personal belongings before you return the car as your items will be gone and if you do leave something behind, based on my experience I can only say you will have an incredibly unpleasant and stressful time trying to chase down a response to your request for Hertz to check the vehicle.