Featured Reviews


Frequently mentioned in reviews: cinema (33) experience (18) staff (16) seats (14) screen (13) good (9) nice (8) park (8) IMAX (7) time (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Cedric (. 3 months ago on Google New
    Since Covid, I've consciously supported local cinemas, opting to watch all movies in cinema. However, each visit since 2021 has been marred by issues, making the experience less enjoyable. During our recent visit, the HVAC system malfunctioned (again and again), subjecting us to a freezing cinema for a 2hr movie, and we resorted to using our coats as blankets and running to a coffee shop to get a warm drink to warm up. Despite informing the attendant, no resolution was offered. This isn't isolated; even in summer, we endured excessive heat with no remedy. A cinema's appeal lies in the overall experience, including the screen, sound, seats, and, crucially, temperature, constituting 60% of the experience. Discomfort overshadows the cinematic venture, deterring those who might prefer streaming at home. To revive interest in theaters, prioritizing customer experience is vital. Staff training in basic courtesy. Despite my politeness, staff lacked eye contact and meaningful communication, resulting in a disappointing overall interaction.To enhance the cinema experience, immediate attention to HVAC issues and staff training is imperative. A positive customer encounter is pivotal for fostering loyalty. Regrettably, I express profound disappointment, leading me to choose Cineworld in Wandsworth, despite its lack of IMAX, as it promises a superior overall experience.
    6 people found this review helpful 👍

  • 2/5 Amy Clarke (. 2 months ago on Google • 51 reviews New
    I'm not normally a whiner but it's incredibly frustrating to shill out the money for IMAX and have a pretty subpar experience. It was absolutely freezing in there due to broken heating and sitting to two hours trying to use your coat as a blanket isn't much fun. A member of the public had to go and inform staff that the lights were still on once the film started. I noticed the lense was quite mucky meaning that the picture had marks on it. On top of that I'm aware that the broken lift has been an on and off issue for years now. It just feels like there is no care and maintenance to the place at all.
    3 people found this review helpful 👍

  • 3/5 Sandra B. 6 months ago on Google • 165 reviews
    Barbie was calling, so with many liked minded adults appeasing a young person before the end of the summer holidays, I decided to go for the Premier seats. They were very comfortable but a bit pricier compared to my last visit. The sweets and drink, did the Job and I certainly did my bit to boost the economy. The staff were great so it was a nice atmosphere.
    1 person found this review helpful 👍

  • 4/5 The T. 1 month ago on Google • 208 reviews New
    Nice cinema. We went premium & the seats were pretty comfortable. Staff were nice too. I would go back

  • 1/5 Steph F. 1 year ago on Google
    Lifts and escalators both out of order, with no warning to customers who'd prebooked tickets and might struggle with the (many) stairs to give the opportunity to rearrange. The projection was appalling - trailers and ads were absolutely fine but the main feature was out of focus and blurry. Reported it, to be told it's not the first time it had happened, it probably wasn't fixable, and that was that. Toilets filthy and smelly, and the seats were scattered with popcorn from previous occupants. The whole visit was an ordeal, and I won't be repeating the experience
    3 people found this review helpful 👍

  • 1/5 Rami M. 8 months ago on Google • 4 reviews
    IMAX was incredibly loud your ears hurt. I had to walk out after 10 minutes. How is this entertainment? Three queues the longest 30 deep so takes 15 minutes to get served. Queue pictured ( at peak busy period 9pm ) with no one serving was the shortest. The one guy there disappeared to get more stock or was spending 3-4 minutes make custom deserts, per customer. Why not sell pre-packaged food like e.g. cornetto or magnum? One good thing was that requested refund of 20 quid was given without question. How is this cinema chain not bankrupt, it's so badly run?
    2 people found this review helpful 👍

  • 3/5 Helen 1 year ago on Google
    I like this cinema - it's clean, nice staff and well located. However, it has it's flaws too which include- no staff in the screenings to stop people using their phones which is massively distracting and rude. Also, it's 30 degrees, why is there aircon in the lobby but none in the screenings! Screen 11 was packed and very uncomfortable. I won't go again in the summer, but will any other time of the year.
    2 people found this review helpful 👍

  • 1/5 Jamie M. 7 months ago on Google
    Simple put - I would never to to this place again... hands down the worst cinema I've ever been to! Clearly vastly too small and old for the amount of footfall that passes through it. Upon getting up to the first floor the queues to get in were at least 20 deep and the queues for refreshment at least double that. I thought I was being clever and ordered our refreshments at the machine - not surprisingly the prices are astronomical!! The machine provided me with a ticket, with which I proceeded to wait at the collection area. I waited... and waited.... and waited... until another customer, equally as frustrated as me, informed me that you have to show them your receipt before they make your food. This seemingly completed removes the effectives and entire point of having the machines there in the first place! We saw our film in IMAX - the screen seemed no bigger than a normal screen, the seats were incredibly cramped and the space was very small which made the speakers just overbearing and almost intolerable. No air conditioning either!
    2 people found this review helpful 👍

  • 2/5 Ben A. 2 months ago on Google • 54 reviews New
    Issues with HVAC in screen 4 made a very uncomfortable experience as it was freezing. Staff also forgot to turn the lights off during the first few minutes of the film which completely washed out the picture. Venue was also not very clean and covered in litter.
    1 person found this review helpful 👍

  • 4/5 Kelsie_o3o 2 months ago on Google • 17 reviews New
    Went to see The Boy and The Heron. Viewing experience is good. Had the comfier seats which I recommend. I didn't get a numb butt and my joints didn't hurt in the end. Overpriced but decent food as always. Would go again.
    1 person found this review helpful 👍

  • 3/5 Isabella E M. 3 months ago on Google • 11 reviews New
    It might screen the films or events that I want to see, and some of the staff are okay, but most of the staff are quite rude behind people's backs, and don't know how to use their own technology... the screen rooms are cold, and the seats are really uncomfortable, even the premium ones. I will only come here if I really have to.
    1 person found this review helpful 👍

  • 3/5 Nikhil P. 1 year ago on Google
    I usually go every weekend to this place. Theaters are good. Seats are non adjustable but comfortable enough to enjoy the experience. Toilets are well mainted and staffs are polite. Get the membership if you are a frequent movie goer.
    1 person found this review helpful 👍

  • 5/5 Shenazzer M. 1 year ago on Google
    Nathan, Nima and Spring are awesome. We had a small issue when booking our tickets online we put the wrong date and Nathan along with his team were very helpful in resolving our issue. The went an extra mile and were very sympathetic to the mistake of date we made at our part. They didn't even made us feel horrible (Although we were feeling terrible about it). We are considering to buy a monthly pass after their five stars customer service. Thank you !
    1 person found this review helpful 👍

  • 5/5 Moksh S. 1 year ago on Google
    A very good IMAX 3D cinema, provides with free 3D glasses, so that you don't have to buy your own pair, Premier seats have a lot of legroom, and are very comfy seats. They also have a whole range of different food products to buy, which I didn't try but I am sure that they are very good. Overall, excellent cinema
    1 person found this review helpful 👍

  • 1/5 Sam G. 3 weeks ago on Google • 67 reviews New
    Thoroughly disappointed by ny recent experience at Wimbledon Odeon. 1. All tickets to be purchased from a machine? And no apparent facilities to take cash, only transactions with card? 2. And what's with the variable pricing? Different prices if I chose to buy a ticket online before going to the site, but if you do buy on the app, you have to pay a £1/ticket fee!!! 3. The algorithm for chosing a seat prevents single tickets from being bought in certain locations as it will leave a single seat gap. This is a ludicrous restriction across all showings. Understandable for some but not all!! 4. Only being able to buy refreshments from the machines where tickets are bought. I was sent away from the ice cream stand to buy the ice cream as they apparently didn't have any tills for use on the stand. 5. And finally the screens were not cleaned between showings. I went to see the 2:40 showing of Wicked Little Letters. If you're going to insist on assigned seating then at least make sure the screens are cleaned between showings.

  • 4/5 Sandra M. 6 months ago on Google • 52 reviews
    Comparing to other cinemas, this one seems to be slightly 'tired' looking one. But, since we went to watch a movie on a special cinema day deal, I can't complain of value for money 😊 there are no declining seats or tables for popcorn. They have booster seats for kids. Toilets need little more looking after. And it was still nice experience with kids

  • 4/5 Bryan A. 2 months ago on Google • 42 reviews New
    Good cinema when there are good films. Bit frustrating to buy the tickets (online is best but they charge a fee per ticket). Easy to get through and get food/snacks, then to the screen. Often the list isn’t working so if you need it check before booking because there’s only stairs or escalators to get up.

  • 5/5 Jakob W. 1 month ago on Google • 37 reviews New
    IMAX, enough said really, went on a last minute trip and was throughly impressed, staff were helpful and plenty of food options and snacks.

  • 5/5 Lisa 3 weeks ago on Google • 12 reviews New
    The whole experience from start to finish was delightful. From the friendly smile from staff to support with making purchase, Joel and his staff were beyond accommodating. I would gladly travel to this cinema all the way from Romford every time I want to see a movie just for this service. Not to mention the regular seats were comfy. Customer service Top tier, chef’s kiss.

  • 2/5 Nah B. 1 month ago on Google • 8 reviews New
    Seats are like a bus, cramped, and arm rests are too high and cheap plastic. Cinema is too loud as well. Not writing this as some old biddy either I’m 25. Oh and the toilets are honking. But 2 stars instead of 1 as I got lots of cheese on my nachos.

  • 5/5 Claudia W. 1 month ago on Google • 6 reviews New
    Good old fashion cinema. Nothing quote beats the real thing. Theatres are spacious and clean, so a really nice way to spend some time out.

  • 3/5 Pasha N. 2 months ago on Google • 6 reviews New
    A bit disappointed because cinema experience was good but you can't buy anything past 10pm which seems early as this was just when we were half way through the movie and wanted to buy some drinks. Also no parking ticket validation. Please drive to southside Cineworld where you can buy drinks and snacks till late and also parking can be validated.

  • 5/5 Timo 4 months ago on Google • 4 reviews
    Astonishing If You Want to enjoy your time come when it's dark. It's a completely different experience for me. Very Good screen and everything. Chairs were amazing. Definitely recommend

  • 3/5 Bhavani B. 1 year ago on Google
    Not enough staff on the tills, thus long queues. One of the guys that was serving gave us incorrect information about booking using a Groupon code and said he was unable to serve us - when corrected by a colleague - after I queried it - there was no acknowledement of his error 🙄

  • 5/5 PressGang D. 1 year ago on Google
    I've been going quite often to this Odeon for movies. It really enhances the movie experience with their helpful staff at the food counters. We normally go for 2 shows with a half hour in-between the shows. Invariably there is a market outside the cinema. It's delightful to grab some nice grub from the stalls outside.

  • 2/5 Ambitious P. 1 year ago on Google
    FILTH GALORE! I’ve never really like this cinema and I’ve always found the service, decor and products on offer to be quite low standard. However, I went there this week and was disgusted by how filthy the cinema was. Already disgusted by the popcorn scattered all over the cinema floor, tissues and food left over in screen 4, I decided to put my drink in the cup holder only to be terribly greeted by a thick layer of stuffed tissue from a previous visitor (general public do better)! I felt so uncomfortable! I will not be returning here anytime soon. Staff clean up and management redo the decor, it’s been the same for over 10+ years! It’s a shame this is my local cinema. This cinema is quite awful for Wimbledon. OH AND THIS WAS IMAX!!!

  • 4/5 Alisa Joosab (. 1 year ago on Google
    Good cinema, small screen size though. They need to make a deal about parking with morrisons. Would have appreciated being able to see up the stairs to my seat.

  • 1/5 shock j. 1 month ago on Google • 3 reviews New
    Half the screens at this odeon are filthy and need to be cleaned / replaced. Whenever bright images are shown, you'll notice patches of brown translucent dirt all over the display which hinders immersion greatly. When I pay £22 for an Imax experience I expect better.

  • 4/5 Bill 1 year ago on Google
    Great cinema with bigger seats and a massive screen. Watched avatar there. A little cold inside but other than that it's good.

  • 1/5 Sco86tt G. 1 year ago on Google
    It says opening time is at 9am but when we arrived it was not at 9:20am then we continued to wait until the staff decided to open the gate at 9:50 to which we only had 10 minutes to be ready for our 10 am film. It seems the staff do what they want at this cinema as there is no real manager controlling what time the store is opened. Shocking if you ask me

  • 4/5 Sadheesh R. 1 year ago on Google
    Everything is amazing in this cinema participatory about the screen, sound system and staffs are very helpful as well. For me I felt that the Greta the problem is finding a car park. This cinema doesn't have a car park which is a shame. Nearby Morrisson car park is always busy. You must ensure to find the car park before reaching this cinema. The other downside is the toilet I could which can be maintained much more better

  • 3/5 Alun H. 1 year ago on Google
    Expensive large cinema chain venue. You have to purchase your ticket from machine, in future I'd consider buying online as it's a bit cheaper. The food and drink is also pricey. Reckon on £20 each per person total. The screens, 12 in all I think, are clean and tidy. There are a couple of iMax ones.

  • 4/5 Sudh 1 year ago on Google
    Everything is amazing in this cinema (including the screen , sound system and staffs). But the problem is finding a car park. This cinema doesn't have a car park. Nearby Morrisson car park is always busy. You must ensure to find the car park before reaching this cinema.

  • 4/5 Alisdair S. 5 months ago on Google
    It's got the latest films, the screens are decent and seating layout is spacious. They don't check bags so it's simple enough to take in your own snacks and drinks from Morrisons at a fraction of the price charged at the kiosk.

  • 4/5 Carl B. 5 months ago on Google
    I hadn't been to the cinema in quite a few years and thought id take myself along was delighted with Hannah (employee)was refreshing, engaging and informative (naturally) probably go back to be honest. Saw X I'd give 5/10 though. Hannah gets a 9

  • 5/5 Catherine H. 6 months ago on Google • 3 reviews
    Went the other day to watch Oppenheimer, the guy who served us was so so helpful and kind to my children and I. Went above and beyond when serving us. He was only a young kid but had a great work ethic. Served us, then as it was quiet he came around to sweep the front! Wish I had gotten his name!! (An Asian kid) really made the visit. It so makes all the difference of who you hire to a business! I’d pay more and travel further for this kind of service! Cinema had a good amount of staff so hardly had to queue, was nice and clean/tidy. Also a really big plus was they accepted cash! The week before I had gone to the cinema in Sutton who was card/contactless only. No cash allowed! Will not go back - should have the choice! People more than ever trying to budget so cash is key! 10/10!!

  • 4/5 Harpreet S. 1 year ago on Google
    We like this cinema quite a bit. It’s better maintained that most of the other odeons we go to. The seats are nice and clean and it’s quite big. Preferred choice for us but the only issue during the day can be parking. The nearby one gets filled quite quickly. We like coming here for night movies.


Call +44 333 014 4501 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Food
  • Accessibility
    • ✓️ Assisted listening devices
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot

Trends



Last updated:

Similar Movie theaters nearby

Sky Garden image
1
Sky Garden
Scenic spot
Known as the walkie talkie due to its unique shape, this skyscraper features a top-floor restaurant.
4.60 (58.6K reviews)
Mercato Metropolitano image
2
Mercato Metropolitano
Food court
Massive, airy market offering a range of street fare from Italian to Vietnamese, plus cocktails.
4.60 (11.8K reviews)
Foyles image
3
Foyles
Book store
Large, multi-genre bookstore spread over 5 floors, also selling CD/DVDs, plus jazz cafe and events.
4.70 (11.2K reviews)
London Transport Museum image
4
London Transport Museum
Museum
World's leading museum of urban transport with galleries of vintage London trams, trains & buses.
4.50 (10.5K reviews)
Angus Steakhouse Piccadilly Circus image
5
Angus Steakhouse Piccadilly Circus
Steak house
Steaks, ribs and traditional comfort food dishes in an unpretentious family-friendly restaurant.
$$ $$
4.00 (8.6K reviews)
Last updated:
()