1/5 Cedric (. 3 months ago on Google New
Since
Covid,
I've
consciously
supported
local
cinemas,
opting
to
watch
all
movies
in
cinema.
However,
each
visit
since
2021
has
been
marred
by
issues,
making
the
experience
less
enjoyable.
During
our
recent
visit,
the
HVAC
system
malfunctioned
(again
and
again),
subjecting
us
to
a
freezing
cinema
for
a
2hr
movie,
and
we
resorted
to
using
our
coats
as
blankets
and
running
to
a
coffee
shop
to
get
a
warm
drink
to
warm
up.
Despite
informing
the
attendant,
no
resolution
was
offered.
This
isn't
isolated;
even
in
summer,
we
endured
excessive
heat
with
no
remedy.
A
cinema's
appeal
lies
in
the
overall
experience,
including
the
screen,
sound,
seats,
and,
crucially,
temperature,
constituting
60%
of
the
experience.
Discomfort
overshadows
the
cinematic
venture,
deterring
those
who
might
prefer
streaming
at
home.
To
revive
interest
in
theaters,
prioritizing
customer
experience
is
vital.
Staff
training
in
basic
courtesy.
Despite
my
politeness,
staff
lacked
eye
contact
and
meaningful
communication,
resulting
in
a
disappointing
overall
interaction.To
enhance
the
cinema
experience,
immediate
attention
to
HVAC
issues
and
staff
training
is
imperative.
A
positive
customer
encounter
is
pivotal
for
fostering
loyalty.
Regrettably,
I
express
profound
disappointment,
leading
me
to
choose
Cineworld
in
Wandsworth,
despite
its
lack
of
IMAX,
as
it
promises
a
superior
overall
experience.
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