1/5 Irina T. 4 months ago on Google
We
had
a
really
unpleasant
experience
at
this
place.
We
booked
2
games
for
six
people
(which
is
not
cheap
on
weekend).
Everything
was
fun
until
we
had
3
more
turns
to
play
and
the
guy
who
worked
there,
told
us
the
time
was
finished.
When
I
received
the
email
confirmation,
it
was
not
stated
that
there
is
an
ending
time.
It
was
the
starting
time
but
not
how
much
we
can
play.
Also
when
we
arrived,
nobody
at
reception
told
us
that
we
have
to
finish
until
that
certain
hour.
I
asked
how
much
each
person
can
play
and
they
told
me
10
min.
So
basically
we
had
2
hours,
but
they
cut
the
time
at
1h50
min.
we
still
had
10
min
to
play.Then
they
came
with
a
receipt
from
reception,
why
was
not
given
from
the
beginning?
It
was
just
so
unprofessional
and
very
sad
for
my
daughter,
which
ended
a
supposed
fun
day
with
tears
and
disappointment.
After
arguing
that
we
were
not
informed
and
I
proofed
that
in
the
email
doesn't
state
the
ending
time,
they
offered
us
vouchers.
But
in
the
end
what
is
the
point
if
you
just
ruined
a
fun
day
for
a
family.
They
advertise
a
completely
different
vibe
for
this
place,
but
if
you
don't
play
at
a
light
speed
your
game,
you
just
get
kicked
out
just
because
the
company
has
a
different
policy
for
making
money.
Maybe
we
are
not
an
important
number
for
them,
as
costumers
who
complain,
but
I
hope
this
review
will
make
them
to
review
their
policy
about
how
to
give
a
respectful
service.
Also
please
train
your
staff
how
to
speak
with
the
customers.
Customers
are
the
ones
who
bring
the
profit.
Give
the
service
so
they
will
want
to
come
back,
not
offering
1
star
review
instead
:(.
VERY
VERY
DISAPPOINTED!!!