1/5 Samuel S. 1 year ago on Google • 7 reviews
I
booked
and
paid
for
1
week
of
language
school
in
Brighton
with
the
guesthouse.
Of
course
I
then
booked
a
flight.
A
day
later
I
receive
an
email
from
the
St.Giles
language
school
telling
me
that
they
don't
have
a
room
available.
I
should
either
book
a
room
myself
(very
expensive
at
the
moment),
or
they
would
give
me
the
money
back.
I
then
called
them
and
the
lady
on
the
phone
apologized
but
said
the
room
hadn't
been
confirmed
yet
and
that
wasn't
their
fault.
If
I
can
book
and
pay
for
the
entire
arrangement,
that
is
an
automatic
confirmation.
Actually,
the
school
should
now
offer
me
a
replacement.
They
didn't
do
this.
I
even
had
to
pay
the
cost
of
the
refund
via
Flywire
(30
CHF)
myself
in
addition
to
the
flight
cancellation
costs.
A
total
impudence.
Additionally,
they
haven't
changed
anything
on
the
website,
you
can
still
book
a
guesthouse
room,
even
though
the
lady
on
the
phone
said
they
were
fully
booked
for
weeks.
You
can
reserve
and
pay
for
a
second
language
school
in
Brighton
with
the
guesthouse.
Ensuite,
bien
sûr,
j'ai
réservé
un
vol.
A
day
later,
I
received
an
e-mail
from
the
St.
Giles
School,
my
informant
that
the
room
was
available.
I
want
to
reserve
a
room
in
my
room
(for
the
moment),
so
I
remember
it.
Alors
je
les
ai
appealés
et
la
lady
au
téléphone
s'est
excusée
mais
m'
a
dit
que
la
chambre
n'avait
pas
encore
été
confirmedée,
donc
ce
n'était
pas
de
leur
faute.
If
you
reserve
and
pay
for
the
integration
of
the
arrangement,
this
is
an
automatic
confirmation.
En
fait,
l'école
devrait
maintenant
me
proposer
un
remplaçant.
Ils
n'ont
pas
fait
ça.
You
can
pay
for
a
refund
via
Flywire
(CHF
30)
and
plus
the
cancellation
fee
for
the
volume.
A
total
joe.
Plus,
if
you
don't
change
the
main
web
site,
you
can
reserve
a
hot
room
so
that
the
lady
can
use
the
phone
to
complete
the
two-week
period.
I
booked
and
paid
for
1
week
language
school
in
Brighton
with
the
Guesthouse.
Then
of
course
I
booked
a
flight.
A
day
later
I
received
an
email
from
the
St.
Giles
language
school
telling
me
that
they
didn't
have
a
room
available.
I
should
either
book
a
room
myself
(very
expensive
at
the
moment)
or
they
would
give
me
the
money
back.
So
I
called
them
and
the
lady
on
the
phone
apologized
but
said
the
room
hadn't
been
confirmed
yet
so
it
wasn't
their
fault.
If
I
can
book
and
pay
for
the
whole
arrangement,
that's
an
automatic
confirmation.
Actually,
the
school
should
now
offer
me
a
replacement.
They
didn't
do
this.
I
even
had
to
pay
the
costs
for
the
refund
via
Flywire
(30
CHF)
in
addition
to
the
flight
cancellation
costs.
A
total
cheek.
Additionally
they
haven't
changed
anything
on
the
website
now,
you
can
still
book
a
guesthouse
room
although
the
lady
on
the
phone
said
they
were
fully
booked
for
weeks.
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