1/5 Immy H. 2 years ago on Google
The
security
manager
was
rude,
threatening,
aggressive
unprofessional
to
us:
representing
a
shambolic
excuse
for
what
claims
to
be
a
joyful
venue
representing
the
vibrant
nightlife
of
London.
We
were
three
people
waiting
to
see
a
friend
for
his
birthday:
he’d
paid
in
advance,
and
we
were
excited
to
celebrate
with
him:
yet
we
were
banned
for
the
entire
evening,
since
the
manager
developed
an
inappropriate
and
emotionally-charged
vendetta
against
us
simply
for
holding
one
beer
between
three
of
us
(the
majority
of
which
remained
unconsumed,
with
offers
of
immediate
disposal),
and
‘cutting
in
line’
since
we
had
a
friend
who’d
booked
a
table.
The
equivalent
of
the
Highway
Code
must
be
studied
in
detail
so
as
to
qualify
for
entry.
This
was
consequently
a
simple
misunderstanding
of
an
unwritten
rule
book,
which
we
clearly
deserved
the
utmost
punishment
for…
An
unforgiving
‘one
strike
and
you’re
out’
policy
seems
more
like
army
recruitment
than
evening
entertainment:
so
if
this
sounds
like
your
idea
of
a
fun
evening
out
then
I’m
sure
this
would
be
your
ideal
spot!
Nevertheless
this
illogical
draconian
dictatorship
and
condescending
zero-tolerance
policy
perceived
our
‘unacceptable
behaviours’
apparently
as
reason
enough
to
prove
we
were
a
threat
to
the
running
of
the
club:
and
despite
civilised
attempts
at
sober,
polite,
and
respectful
discourse:
we
were
banned
from
entering,
without
opportunity
for
adult
discussion.
At
no
other
establishment
would
an
eye-roll
be
acceptable
behaviour
towards
paying,
willing,
and
well-intentioned
customers.
The
entire
experience
was
a
complete
waste
of
time.
This
treatment
was
unwelcoming,
patronising,
rude,
condescending,
unpleasant,
uncomfortable,
unreasonable
and
illogical:
and
none
of
us
will
be
returning
ever
again.
I’ll
be
warning
everyone
I
know
against
coming
to
this
unpleasant
venue.
A
truly
overwhelmingly
unfriendly
atmosphere.
Humanity,
empathy,
and
logic
were
abandoned
in
exchange
for
callous
and
unconstructive
service
via
unprovoked
and
highly
inappropriate
emotionally-charged,
flippant
dismissal.
Staff
(the
manager)
seemed
to
be
threatened
by
civilised
people
willing
to
spend
money
at
a
premises
designed
for
joyful
activities.
Our
night
was
ruined.
Avoid
at
all
costs.
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